摩托罗拉公司供应商质量体系评审标准

精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料+SupplierQualitySystemAssessment供应商质量体系评审Section1:QualityManagementSystem质量管理体系1.QualityFunction&Responsibilities质量管理架构和职能2.InternalAudits内审Section2:ManagementResponsibility管理职责3.QualityData&Communication质量数据和信息交流Section3:ResourceManagement资源管理4.Training(ProblemSolving/Statistical)培训(问题解决工具/统计分析)Section4:ProductRealizationPlanning产品实现策划5.NewProductIntroduction新产品导入6.SupplierCertificationProgram供应商认证7.Capability/QualificationofNewProducts新产品能力评估8.Product&ProcessReview产品和过程确认9.CapacityPlanning产能分析Section5:ProductionProcess制造过程10.ProcessCharacterizations&QualityChecks制程特性和质量检测11.ProcessChangeNotification变更通知过程12.PurchasedMaterialQuality采购材料质量13.FinalInspection最终检查14.WorkInstructions作业指导15.Receipt,Handling,Storage&Packaging收货，操作，储藏和包装16.Housekeeping&POPI库房管理Section6:Measurement,Analysis,andImprovement测量，分析和改进17.MeasurementSystemAnalysis测量系统分析18.StatisticalMethods/DataonBoxXDimensions统计思路/关键尺寸控制19.OutofControlActions失控管理20.Control&DispositionofNon-conformingMaterial不合格品的控制和处理21.SupplierCorrectiveandPreventativeAction纠正和预防22.CustomerandFieldPerformanceData客户投诉23.ProblemSolvingTechniques问题解决工具24.Calibration&PreventiveMaintenanceSystem量具校准和维护25.ContinuousImprovement持续改进精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料UsetheED12695QualitySystemAssessmentScoringFormtodocumenttheresultsoftheauditandanyrequiredactions.使用ED12695质量评估系统能够从文件中确定评分的准则Rating:SCORE1:Unacceptable-Thiselementisnotincludedintheorganization’squalitymanagementsystem.（不合格的-这个要素不包括在该组织的质量管理系统）SCORE2:Unacceptable-Bothplanningandexecutionforthiselementrequiresubstantialimprovement.（不合格的-对这个要素计划与执行两个都必需要有实质上的改进）SCORE3:MarginallyAcceptable-Thiselementisincludedinthesupplier’squalitymanagementsystemandplanningisadequate.However,executionrequiresimprovement.（基本合格的-这个要素包括供货商的质量管理系统和适当的计划。当然，执行还需要改进）SCORE4:Acceptable-Thiselementisincludedinthesupplier’squalitymanagementsystemandisgenerallywell-executed.（合格的-这个要素包括一般执行供货商的质量管理系统）SCORE5:Excellent-Thiselementisincludedinthesupplier’sQualityProcess.Planningandexecutionareextremelythorough.（优秀的-这个要素包括供货商的质量加工。计划和执行都十分的彻底）Definitions,Terms,andAcronyms:Customer客户Referstocustomer(s)oftheorganizationbeingaudited.(Motorolaorothercustomers)引用客户审核的组织。（摩托罗拉公司或其他顾客）Organization组织Referstothecompanythatisbeingaudited.（引用公司的审核）Supplier供货商Referstosupplier(s)oftheorganizationbeingaudited.（供货商是引用被审计的组织）5S标准化5SistheJapaneseconceptforHouseKeeping.(Sort,Straighten,Shine,Standardize,Sustain)5S是日本内务整顿的观念。（整理，整顿，清洁，规范，维持）A/I自动接入Automatedinsertion自动接入BoxXparameter标记x的参数Criticalcharacteristics.（关键的特征）DMAIC定义、测量、分析、改善和控制Asixsigmaproblemsolvingprocessutilizingthesteps:Define,Measure,Analyze,Improve,andControl.（六标准差问题解决过程中基本利用的步骤:定义、测量、分析、改善和控制）DOE实验设计DesignofExperiments（实验设计）DrillDeepDrillWide深入分析方法Amethodusedalongwith8Dtoidentifyrootcauseandimplementpermanentcorrectiveactionsacrosssimilarareasand/orprocesses.（一种方法是随着8D一同识别根本的原因在相似的区域和/或过程中永久的实施并纠正的措施）ECN设计变更EngineeringChangeNotice（工程变动通知）ESD静电防护ElectrostaticDischarge静电防护FMEAFailureModeandEffectsAnalysis（故障模式和效果分析）GR&RGaugeRepeatabilityandReproducibility（测量的重复性和再现性）MSAMeasurementSystemsAnalysis（测量系统分析）PCNProcessChangeNotice工艺过程变更PPAPProductionPartApprovalProcess（生产零件批准加工）PSOProcessSign-Off（加工验收）SPCStatisticalProcessControl(统计过程控制)SMTSurfacemounttechnology表面贴片工艺A/I自动接入Automatedinsertion自动接入精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料SECTION1:QUALITYMANAGEMENTSYSTEM（质量管理体系）1.QualityFunction&Responsibilities(质量管理架构和职能)IsthereaQualityfunctionororganizationwhichprovidescustomeradvocateguidancetothetotalorganization,andisthispositionfullysupportedbymanagement?Istheorganization’squalitymanagementsystemproperlydocumented,maintainedandimplemented?(是否有一个质量管理架构或机构提供客户主张引导到整个组织,和经由管理这个状态是否十分符合现状?是否机构的质量管理体系拥有适当的证明,保持和执行?)SCORE1:Organizationhasnotachievedanyqualitycertification.(组织没有任何质量认证)SCORE2:OrganizationhasobtainedISO9000certification.(组织取得ISO9000质量管理体系认证)Continuousimprovementactivitieshavenotbeeninitiated..(持续改进活动未曾启动)SCORE3:OrganizationhasobtainedISO9000certificationandothernationallyrecognizedqualitycertifications..(组织取得ISO9000质量管理体系认证和其他国家承认质量认证。)Organizationisimplementingsomecontinuousimprovementactivities.组织实施一些持续改进活动)TheroleoftheQualityfunctionisclearlydefinedandwellsupported.:(质量管理架构方面的定位必须是有明确定义和有事实依据的。)SCORE4:InadditiontoISO9000,theorganizationhasorhasplanstopursueahigherlevelqualitycertificationoraward(suchasTL9000,MalcolmBaldridgeNationalQualityAward,etc.)..(除ISO9000质量管理体系认证之外，供应商已经或者打算申请更高水平的质量证书或授权(如TL9000，美国波多里奇国家质量奖等。))Continuousimprovementactivitieshavebeeninitiated.(持续改进活动已经启动。)Proceduresexistwhichprovideforanescalationprocesstodelayaproductnotdeemedreadyforrelease.(对于防止升级过程中产品未准备好、延迟发放产品需要做的流程)Qualityfunctionclearlyservesinthecustomeradvocacyrole.(质量管理架构清晰服务于客户管理角色)Managementispersonallyinvolvedinthecustomersatisfactionprocess.(管理是亲自参与客户满意度调查的过程)SCORE5:TheQualityfunctiontakesaleadershiproleinpromotingtheS