质量手工Philips合理的解答(1)

PhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page1of124QualityManualPhilipsSoundSolutionsPhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page2of124Contents•Page2Foreword•Page5Organisation•Page8Scope•Page9Processdescriptionmodel•Page10Listofabbreviations•Page12PSSProcesses•Annex1Documenthistory•Annex2MatrixISO/TSstandard-QualityManualPhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page3of124•ThismanualistheQualityManualfromPhilipsSoundSolutions.•ThecontentofthismanualisapprovedbytheManagementTeam.•Thiselectronicpresentationisalwaysthelatestversion(seefooter).Itistheresponsibilityofthedocumentadministratorthatchangesareimplementedlikerequestedbytheprocessownersandthatchangesareapprovedandcommunicatedlikeforeseen.Annex1showsthehistoryfromthemanual.ForewordPhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page4of124Foreword•Thismanualisbasedontherequirementsoftheinternationalstandards:-ISO9001:2000-ISO/TS16949:2002(item7.5.1.7.Feedbackofinformationfromserviceanditem7.5.1.8.ServiceAgreementareexcluded)-SupplementedwiththeimplementedaspectsofthePhilipsBusinessExcellencemodel.(=EFQM)•ThemanualisclassifiedaccordingtothebyPSSdefinedCoreprocesses,Subprocesses,ManagementandSupportprocessesincludingtheinteractionsbetweentheseprocesses.•Annex2showstherelationmatrixmanual-ISO/TSrequirements.PhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page5of124OrganisationAddresses:HeadOffice:Design,SalesandmanufacturingLocationN.V.PhilipsInnovativeApplicationsPhilipsSoundSolutionsHoogveld50B-9200Dendermonde–BelgiumRemoteManufacturingLocations:Hungary:HungarianSpeakerSystemsLLCSostoIpariPark,FinnUt,2H-8000Szekesfehervar–HungaryUkraineVATMuchachevoFactoryTochpriladBeregowskayaStr11089600–Mukachevo–UkraineRemoteDevelopmentLocation:APAC:PhilipsSoundSolutionsAsiaPacificPhilips(China)InvestmentCo.Ltd.ShenzhenBranch38FPanglingPlazaNo2002JiaBinRoad,LuoHuDistrictShenzhenP.R.C.518001-ChinaPhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page6of124TheBusinessUnitPhilipsSoundSolutions:•develops•produces•sellsLoudspeakers,LoudspeakerSystemsandSoundSolutionsfortheinternationalmarketinthefollowingmarketsegments:-Automotive-Consumer(Audio-Video&Multimedia)EachmarketsegmentismanagedbyitsLineOfBusiness(LOB)Forafulldescriptionoftheorganisationseeorganisationmanuals.OrganisationPhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page7of124OrganisationHSSHungary**Ukraine**Subcontractors**RemoteProductionLocationSupplierSupplierCustomerPSSBUmgtCustomerPSSDendermondePSSAPAC**RemoteDevelopmentLocationFinishedProductsResponsibility/SupportCustomerrelationshipPartsSupportPhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page8of124DirectSourcingManufacturingDirectShipmentRemoteProductionLocation/SubcontractorAutomotiveNonAutomotiveAutomotiveNonAutomotiveAutomotiveNonAutomotiveHSSXXUkraineXXMexicoXXXAPAC:CrownMillionXXXXOrganisation:SupplyChainCoreprocessesinthePSSSupplyChainCurrentSituationPhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page9of124Scope•Theorganisationisbuild-uparound3Coreprocesses:•DemandGeneration(SalesandMarketing)•InnovationtoMarket(ProductandProcessDevelopment)•SupplyChainManagement,subdividedin3subprocesses:•PlanningandLogisticProcess(PlanandDeliver)•PurchasingProcess(Source)•ManufacturingProcess(Make)supportedbyManagementandSupportprocesses.•ThenextslideexplainstheprocessdescriptionmodelPhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page10of124ProcessDescriptionModelMAININPUTHRMPROCESS:00.05PROCESS:00.05.01HRStrategicPlanningPROCESSOWNER:HumanResourceMngr-00.01Strategicreview-Currentcompetencelevel-Currentpopulation-PSSStrategy-CurrentHRactionplanDOCUMENTSDDPMAINOUTPUTMAINRESOURCES/TOOLS-HRactionplanDOPDCAHRStrategicPlanning-Currentcompetenceplan-Currentmanpowerplan-Methods/ToolsMAINPIRealizationlevelactionplan(HQ)ProcessName&NumberSubProcessName&NumberFunctionoftheprocessownerListofthemainresources&toolstoperformtheprocessListofthemainOutputsproducedbytheprocessListofthemainInputstotheprocessListofrelateddocumentsMainperformanceIndicatorsBetweenbracketslocationwherePIisapplicableProcessNumberrelatedprocessPhilipsSoundSolutions,QualityManualPSS-M-001/037May2004Page11of124Listofabbriviations•APAC:AsiaPacific•BBSorBBSC:BusinessBalancedScoreCard•BEST:BusinessExcellencethroughSpeed&Teamwork•CLIP:CommittedLineItemPerformance•CLISP:CommittedLineItemSupplyPerformance•COS:CustomerOrderService•CRP:CapacityRequirementsPlanning•CSS:CustomerSatisfactionSurvey•CVP:CommitedVolume•DTW:DomeTweeter•DRP:DistributionResourcesPlanning•EDI:ElectronicDataInterchange•EFQM:EuropeanFoundationQualityM•EMS:EmployeeMotivationSurvey•F&A:Finance&Accounting•FMEA:FailureModeandEffectAnalysis•FOR:FallOffRate•FOT:FirstOfTool•HR:HumanResourcses•HRM:HumanResourceManagement•HQ:Headquarters•LLT:LongLeadTime•LOB:LineOfBusiness•MAT:MovingAnualTotalstock•Mgt:Management•MPS:MasterProductionSchedule•MRO:=NPR•MRP:MaterialRequirementsPlanning•NPR:NonProductRelated•OCOO:OtherCostsOfOrganization•OQL:OutgoingQualityLeve