德勤 发动汽车行业的服务引擎：汽车行业卓越服务竞争

AboutDeloitteResearchDeloitteResearch,apartofDeloitteServicesLP,identifies,analyses,andexplainsthemajorissuesdrivingtoday’sbusinessdynamicsandshapingtomorrow’sglobalmarketplace.Fromprovocativepointsofviewaboutstrategyandorganisationalchangetostraighttalkabouteconomics,regulationandtechnology,DeloitteResearchdeliversinnovative,practicalinsightscompaniescanusetoimprovetheirbottom-lineperformance.Operatingthroughanetworkofdedicatedresearchprofessionals,seniorconsultingpractitionersofthevariousmemberfirmsofDeloitteToucheTohmatsu,academicsandtechnologyspecialists,DeloitteResearchexhibitsdeepindustryknowledge,functionalunderstanding,andcommitmenttothoughtleadership.Inboardroomsandbusinessjournals,DeloitteResearchisknownforbringingnewperspectivetoreal-worldconcerns.Deloitteprovidesaudit,tax,consulting,andfinancialadvisoryservicestopublicandprivateclientsspanningmultipleindustries.Withagloballyconnectednetworkofmemberfirmsin140countries,Deloittebringsworld-classcapabilitiesanddeeplocalexpertisetohelpclientssucceedwherevertheyoperate.Deloitte’s150,000professionalsarecommittedtobecomingthestandardofexcellence.Deloitte’sprofessionalsareunifiedbyacollaborativeculturethatfostersintegrity,outstandingvaluetomarketsandclients,commitmenttoeachother,andstrengthfromculturaldiversity.Theyenjoyanenvironmentofcontinuouslearning,challengingexperiences,andenrichingcareeropportunities.Deloitte’sprofessionalsarededicatedtostrengtheningcorporateresponsibility,buildingpublictrust,andmakingapositiveimpactintheircommunities.DeloittereferstooneormoreofDeloitteToucheTohmatsu,aSwissVerein,anditsnetworkofmemberfirms,eachofwhichisalegallyseparateandindependententity.Pleasesee’sChinapracticeprovidesservicesthroughanumberoflegalentitiesandthoseentitiesaremembersofDeloitteToucheTohmatsu(SwissVerein).WeareoneoftheleadingprofessionalservicesprovidersintheChineseMainland,HongKongSARandMacauSAR.Wehave7,000peopleintenofficesincludingBeijing,Dalian,Guangzhou,HongKong,Macau,Nanjing,Shanghai,Shenzhen,SuzhouandTianjin.Asearlyas1917,weopenedanofficeinShanghai.Backedbyourglobalnetwork,wedeliverafullrangeofaudit,tax,consultingandfinancialadvisoryservicestonational,multinationalandgrowthenterpriseclientsinChina.WehaveconsiderableexperienceinChinaandhavebeenasignificantcontributortothedevelopmentofChina’saccountingstandards,taxationsystemandlocalprofessionalaccountants.Wealsoprovideservicestoaroundone-thirdofallcompanieslistedontheStockExchangeofHongKong.ThesematerialsandtheinformationcontainedhereinareprovidedbyDeloitteToucheTohmatsuandareintendedtoprovidegeneralinformationonaparticularsubjectorsubjectsandarenotanexhaustivetreatmentofsuchsubject(s).Accordingly,theinformationinthesematerialsisnotintendedtoconstituteaccounting,tax,legal,investment,consulting,orotherprofessionaladviceorservices.Theinformationisnotintendedtoberelieduponasthesolebasisforanydecisionwhichmayaffectyouoryourbusiness.Beforemakinganydecisionortakinganyactionthatmightaffectyourpersonalfinancesorbusiness,youshouldconsultaqualifiedprofessionaladviser.Thesematerialsandtheinformationcontainedthereinareprovidedasis,andDeloitteToucheTohmatsumakesnoexpressorimpliedrepresentationsorwarrantiesregardingthesematerialsortheinformationcontainedtherein.Withoutlimitingtheforegoing,DeloitteToucheTohmatsudoesnotwarrantthatthematerialsorinformationcontainedthereinwillbeerror-freeorwillmeetanyparticularcriteriaofperformanceorquality.DeloitteToucheTohmatsuexpresslydisclaimsallimpliedwarranties,including,withoutlimitation,warrantiesofmerchantability,title,fitnessforaparticularpurpose,noninfringement,compatibility,security,andaccuracy.Youruseofthesematerialsandinformationcontainedthereinisatyourownrisk,andyouassumefullresponsibilityandriskoflossresultingfromtheusethereof.DeloitteToucheTohmatsuwillnotbeliableforanyspecial,indirect,incidental,consequential,orpunitivedamagesoranyotherdamageswhatsoever,whetherinanactionofcontract,statute,tort(including,withoutlimitation,negligence),orotherwise,relatingtotheuseofthesematerialsortheinformationcontainedtherein.Ifanyoftheforegoingisnotfullyenforceableforanyreason,theremaindershallnonethelesscontinuetoapply.©2008DeloitteDevelopmentLLC.Allrightsreserved.©2008DeloitteDevelopmentLLC.HK-041-08ManufacturingCompetingonserviceexcellenceintheautomotiveindustryA4coverforAutomotiveColour:CMYKprocessMaterial:Polymaxmattwhite300gsmPreparedbyKevinKwok1April2008ADeloitteResearchGlobalManufacturingStudyLadiesandgentlemen,startyourserviceengines..AboutDeloitteResearchDeloitteResearch,apartofDeloitteServicesLP,identifies,analyses,andexplainsthemajorissuesdrivingtoday’sbusinessdynamicsandshapingtomorrow’sglobalmarketplace.Fromprovocativepointsofviewaboutstrategyandorganisationalchangetostraighttalkabouteconomics,regulationandtechnology,DeloitteResearchdeliversinnovative,practicalinsightscompaniescanusetoimprovetheirbottom-lineperformance.Operatingthroughanetworkofde