简洁明快的优秀ppt模板之商业管理技巧supervisory

ManagementSkillsPerformanceImprovementDefinitionDefinition•SupervisororManageristhepersonwholeadateamofpeopletoachievetargetsandgoalssetbytheorganizationSharingexperienceORGANISATIONALLEVELTOPMANAGERSMIDDLEMANAGERSFIRST-LINEMANAGERSOPERATIVESFIRST-LINEMANAGERSSupervisorsresponsiblefordirectingtheday-to-dayactivitiesofoperativeemployeesMIDDLEMANAGERSIndividualsatlevelsofmanagementbetweenthefirst-linemanagerandtopmanagementTOPMANAGERSIndividualswhoareresponsibleformakingdecisionsaboutthedirectionoftheorganizationandestablishingpoliciesthataffectallorganizationalmembersOperativesPeoplewhoworkdirectlyonajobortaskandhavenoresponsibilityforoverseeingtheworkofothers.ProcessORGANIZINGPLANNINGLEADINGCONTROLLINGMANAGEMENTPLANNING1.Defininggoals2.Establishingstrategy3.Developingplanstocoordinateactivities.ORGANIZING1.Whattasksaretobedone2.Whoistodothem3.Howthetasktobegrouped4.Whoreportstowhom5.Wheredecisionsaretobemade6.LengthoftimeLEADING1.Motivatingemployees2.Directingtheactivitiesofothers3.Selectingthemosteffectivecommunicationchannel4.ResolvingconflictsCONTROLLING1.Monitoringperformance2.Comparingperformancewithgoals3.CorrectinganysignificantdeviationsDOING•10%-50%FIRSTLEVELMANAGERSPlanning,15%Leading,51%Controlling,10%Organizing,24%MIDDLEMANAGERSPlanning,18%Organizing,33%Leading,36%Controlling,13%TOPMANAGERSPlanning,28%Organizing,36%Leading,22%Controlling,14%15%18%28%24%33%36%51%36%22%10%13%14%0%10%20%30%40%50%60%PlanningOrganizingLeadingControllingFirst-LevelManagerMiddleManagerTopManagerToolsOptimumresultsDelegation•explainwhyjobisimportant•defineresultswanted•authority•agreedondeadline•askforfeedback•setupcontrolsProblemSolving•Workchanging•Focusonsystem:DrJuran•80%System20%People•ServiceIndustry30-80%lossinnonvalueaddedjobTools•SWOT•FISHBONE•ACTIONPLANSWOTSWOTAnalysisWhatisSWOTAnalysis?-Toolsforauditinganorganizationanditsenvironment.-1ststageforplanning.•S–Strength(KekuatanDalam)•W–Weaknesses(KelemahanDalam)•O–Opportunity(PeluangLuaran)•T–Threat(AncamanLuaran)StrengthWeaknessOpportunityThreatInternalExternalFishboneActionPlanEND