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21SecretstoBecomingAGoodSpeakerKai-FuLeeCorporateVicePresidentMicrosoftCorporationWePresentEveryDay!•Notjustgivingformaltalkstalks….–Discussideasofaproject.–Influenceafriend,colleague,orboss.–Tellpeoplewhatyoudid,andwhyitmatters.–Getpeople’s“mindshare”.PresentationSkills:TalentorSkill?•Presentationskillscanbeacquired.–Anybodycanbeagoodspeaker!•Examples:–BillGates–Kai-FuLeeWhatYou’llLearnToday:•Communicationskills.•PreparingtheTalk.•DeliveringtheTalk.•HandlingQ&A.•21secretstobecomingagoodspeaker.WhatisCommunicationSkills?(Skillsmeanscanbelearned!)•Verbal(wordsspoken).•Vocal(tone,range,appeal,credibilityofvoice).•Visual(physicalappearance,clothing,gestures,eyecontact).•7%•38%•55%CommunicationSkills“Withouteffectivedelivery,aspeechofthehighestmentalcapacitycanbeheldinnoesteem.Witheffectivedelivery,evenonewithmoderateabilitiesmaysurpassthoseofthehighesttalent.”--Cicero“Themanwhocanthinkanddoesnotknowhowtoexpresswhathethinksisatthelevelofhimwhocannotthink.”--PericlesTheImportanceofCommunicationSkillsCommunicationSkills=Fake?•MostimportantfactorisPASSION!–Ifyou’repassionate,yourvocal&visualskillswillcomenaturally.•Passioncouldcomefromsubject,experience,orenvironment.–“Thereisjustonesurecureforbadspeeches–Gettrulyexcitedonthesubject,and99percentofthefaultsofyourspeakingwilldisappear.”--RobertMontgomery•Butthereareskillstobelearned.–Likereading,writing,typing….–Mustlearnthis,ifyouwantyourworktobeunderstood!VerbalSkills•Besimpleandclear!–Don’tramble.–Stoptothinkifyouneedto.–Exampleone:DanQuaylecelebratesdemocracy:–Exampletwo:DanQuayletryingtosay“Amindisaterriblethingtowaste”.VerbalSkills•Speakingisnotlikewriting!!!–Usesimplewords.–Don’tusecomplexsentences.–Canyouunderstandthis:•Text:–Thedevelopmentofthisfrightfulmeansofdestructionwasardentlydemandedbytheperilsofthetimeandsituation.Simultaneously,however,anewparadoxicalsituationhasbeen….isuponuscontinually.Onecannotdefendoneselfeffectivelyanymore.VocalSkills•Project&resonateyourvoice.•No“UM”sand“ER”s.(Pauseinstead).•Silenceisatool(Todrawattention).VocalSkills•Playyourvoicewithpitchandtempo.•Toamplifyapoint,slowdown,speakloudly,exaggerateintonation,pauseintherightplaces.–“Youareright.Iamwrong.”–StalintoTrotsky–“Asknotwhatyourcountrycandoforyou;askwhatyoucandoforyourcountry.”--JohnF.Kennedy–BADEXAMPLE:“Iwelcomethiskindofexamination,becausepeoplehavetoknowwhethertheirpresidentisacrook.Well,I’mnotacrook.”--RichardM.Nixon•Don’tuseiteverywhere!VocalSkills:Samemessage;manywaystodeliver•JohnKennedy:–“Youneedtocontributetoyourcountry”’–“Asknotwhatyourcountrycandoforyou;askwhatyoucandoforyourcountry”.•Quaylevs.BensonDebate:–Quayle:IhaveasmuchexperienceintheCongressasJackKennedydidwhenhesoughtthepresidency.–Answer1:“JackKennedyisbetterthanyou.”–Answer2:Senator,IservedwithJackKennedy.IknewJackKennedy.JackKennedywasafriendofmine.Senator,you'renoJackKennedy.“VocalSkills:Enthusiasm•Passion&Enthusiasm!–Ifyou’renotpassionate,whyshouldwecare?•Example:MartinLutherKing.–Ihaveadream…thatonedaythisnationwillriseup;liveuptothetruemeaningtoitscreed:Weholdthesetruthstobeself-evidentthatallmenarecreatedequal.VisualSkills•VisualSkills–THEmostimportant:–Appeartrustworthy&respectful.–USElection1960waswononvisualskills.•ComponentsofVisualSkills:–Eyes.–Body.–Hands.–Face.VisualSkills–Eyes•Lookforwardataudience(trust).–Don’tshifteyeballs;don’tlookincorner.–Don’tlooktoomuchatcomputerscreenoryournotes.•Lookatpeople’sfaces(noteyes).–3-6secondsperperson.–Shiftrandomly.–Nod,smile,usefacialexpression.VisualSkills–Body•Standupwhentalking.•Walkaround=informal.•Don’t:–Rock,shake,leantoomuch.VisualSkills–Hands•Gesturecomplementstalk.–Shouldcomenaturally,withoutthinking.–Makesuretheymatch!•Needtoexaggeratealittle–Especiallywithlargeaudience.•Don’tfidgetorputinpocket.•Videotapewholetalk&watch.–Canimprovehandgesturing!VisualSkills–Face•Showemotion!•Mostofthetime:–“Icarealotaboutthis.”–“Ireallybelieveinthis.”–“Ilovemywork.”•Sometimes(inresponsetoquestions).–“ThisisthemostoutrageousthingI’veeverheard.”–“Iwillhavenothingtodowiththis.”WhatYou’llLearnToday:•Communicationskills•PreparingtheTalk•DeliveringtheTalk•HandlingQ&A•21secretstobecomingagoodspeaker.PreparingtheTalk•AlwaysOVERPREPARE!!!!!•Preparationincludes:–Researchingthebackground.–Organizingthetalk.–Writingtheslides.–Rehearsingthetalk.–Lastminutethings….ResearchingtheBackground•Whenyou’reinvited,findout:–Howlongisthetalk?–What’sthetopic?•(Saynoifyoudon’tcareaboutthetopic).–Who’stheaudience.•Onceyousayyes,youareCOMMITTEDtodoagreatjob.OrganizingtheTalk•You’rethesalesman.•Firstlessonforsalesmen:–“Tellthemwhatyou’regoingtosay.–Sayit.–Tellthemwhatyousaid”•Verysimilartoaterm/researchpaper!TheCentralMessage(it)•Peoplewillnotremembereverything.•HaveONEclearwalk-awaymessage.–Whatdoyouwantpeopletorememberin3months?–Theanswertothequestion:“Howwasthetalk?”•Repeatit!TheOpening•Saysomethingprovoking!•Givea(veryshort)outline/overview.TheSubstance•Logical.•Convincing.–Helpthemrememberthemessage!–Anticipatedoubts&removethem.•Smoothtransitions–Don’tlosetheaudience–OKtore-orde