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投诉信写作导学案预习案•Learningaims:•1.towritealetterofcomplaint•2.topracticeusingthevocabularyofcomplaints•实例分析：•假设你叫李华，最近在某网站上购买了一双鞋子，但出现了一些问题。•写作内容•请给网站写一封投诉信，内容如下：•1.写信的目的•2.投诉内容申购情况实际情况颜色黑色白色号数98.5到货日期4月10日4月20日3.要求:重新邮寄或退款;4.询问:若寄回,谁承担邮费写作要求•只能使用五个句子表达全部内容,(信的开头结尾已给出,不计入句子总数)•Dearsir,•I’mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsites,.whatIorderedwasapairofblacksize–nineshoesbutIreceivedapairofwhitesize-8.5shoes,worsestill,therewasatendaysdelayindeliveringmyshoes,whichshouldhavereachedmeonApril10th.Fortheabovereasons,Idemandeitheranewpairofblacksize–nineshoesbepostedme•ImmediatelyorIbegiveafullrefund,bytheway,IfIsendbackthewrongshoes,willyoucompanypayforthepostage?•Thankyouforyourconsideration•yourssincerely•lihua研讨案•结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：•1.提出投诉内容；•2.说明具体情况；•3.提出解决办法。•常用词汇积累：•complainagainstsb.aboutsth.投诉......•dissatisfactionwith不满于......•putupwith/bear/tolerate忍受•awful糟糕的•poorservice糟糕的服务•inconceivable不可思议的•outofone’sexpectation令某人大失所望•lookinto/gointo/investigate调查•incident/matter事件•sanitarysituation卫生条件•badmanners不礼貌•disturbance干扰•nuisance麻烦事•remedy补救•solve解决•recurrence再次发生常用句型积累•句型：•1)Iamwritingtoyoutocomplainabout...•2)Iamwritingtoexpressmydissatisfactionwith...•3)TherearesomeproblemswithsththatIwishtobringtoattention.Foronething,thereis…Foranother,...•4)Mycomplaintaboutyour…isbasedonthefactthat…•4)Icanhardlybear/tolerate/putupwithitanymore.•5)Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.•6)Isincerelyhopeyouwilltakestepstorectifythissituationsoon•7)Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.•8)Wewillappreciateyourwillingnesstomakeupfortheloss.•9)Iwouldliketoreplaceitwithanewone•10)Iwouldlikeafullrefund英文投诉信模板以及范文英文投诉信模板Dear______,①Iam______（自我介绍）.②IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout.③Thereasonformydissatisfactionis______（总体介绍）.④Inthefirstplace,______（抱怨的第一个方面）.⑤Inaddition,______（抱怨的第二个方面）.⑥Underthesecircumstances,Ifindit______（感觉）to______（抱怨的方面给你带来的后果）.⑦Iappreciateitverymuchifyoucould______（提出建议和请求）,preferably______（进一步的要求）,andIwouldliketohavethismattersettledby______（设定解决事情最后期限）.⑧ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.练习案•假如你是李华，你买的某外国品牌MP5出了故障，现你写信到其公司反映问题：•1.购买日期;一周前•2.故障：屏幕不显示，无法开机，无法充电•3.解决：送回修理，更换新机，如不则要求退货，拿回货款。