质量管理：ISO9000标准术语（pdf 41）英文版！

NationalStandardofCanadaCAN/CSA-ISO9000-00(ISO9000:2000)InternationalStandardISO9000:2000(secondedition,2000-12-15)hasbeenadoptedwithoutmodificationasCSAStandardCAN/CSA-ISO9000-00,whichhasbeenapprovedasaNationalStandardofCanadabytheStandardsCouncilofCanada.ISBN1-55324-403-6December2000TheCanadianStandardsAssociation,whichoperatesunderthenameCSAInternational(CSA),underwhoseauspicesthisNationalStandardhasbeenproduced,wascharteredin1919andaccreditedbytheStandardsCouncilofCanadatotheNationalStandardssystemin1973.Itisanot-for-profit,nonstatutory,voluntarymembershipassociationengagedinstandardsdevelopmentandcertificationactivities.CSAstandardsreflectanationalconsensusofproducersandusers—includingmanufacturers,consumers,retailers,unionsandprofessionalorganizations,andgovernmentalagencies.Thestandardsareusedwidelybyindustryandcommerceandoftenadoptedbymunicipal,provincial,andfederalgovernmentsintheirregulations,particularlyinthefieldsofhealth,safety,buildingandconstruction,andtheenvironment.Individuals,companies,andassociationsacrossCanadaindicatetheirsupportforCSA’sstandardsdevelopmentbyvolunteeringtheirtimeandskillstoCSACommitteeworkandsupportingtheAssociation’sobjectivesthroughsustainingmemberships.Themorethan7000committeevolunteersandthe2000sustainingmembershipstogetherformCSA’stotalmembershipfromwhichitsDirectorsarechosen.SustainingmembershipsrepresentamajorsourceofincomeforCSA’sstandardsdevelopmentactivities.TheAssociationofferscertificationandtestingservicesinsupportofandasanextensiontoitsstandardsdevelopmentactivities.Toensuretheintegrityofitscertificationprocess,theAssociationregularlyandcontinuallyauditsandinspectsproductsthatbeartheCSAMark.InadditiontoitsheadofficeandlaboratorycomplexinToronto,CSAhasregionalbranchofficesinmajorcentresacrossCanadaandinspectionandtestingagenciesineightcountries.Since1919,theAssociationhasdevelopedthenecessaryexpertisetomeetitscorporatemission:CSAisanindependentserviceorganizationwhosemissionistoprovideanopenandeffectiveforumforactivitiesfacilitatingtheexchangeofgoodsandservicesthroughtheuseofstandards,certificationandrelatedservicestomeetnationalandinternationalneeds.ForfurtherinformationonCSAservices,writetoCSAInternational178RexdaleBoulevardToronto,Ontario,M9W1R3CanadaTheStandardsCouncilofCanadaisthecoordinatingbodyoftheNationalStandardssystem,afederationofindependent,autonomousorganizationsworkingtowardsthefurtherdevelopmentandimprovementofvoluntarystandardizationinthenationalinterest.TheprincipalobjectsoftheCouncilaretofosterandpromotevoluntarystandardizationasameansofadvancingthenationaleconomy,benefitingthehealth,safety,andwelfareofthepublic,assistingandprotectingtheconsumer,facilitatingdomesticandinternationaltrade,andfurtheringinternationalcooperationinthefieldofstandards.ANationalStandardofCanadaisastandardwhichhasbeenapprovedbytheStandardsCouncilofCanadaandonewhichreflectsareasonableagreementamongtheviewsofanumberofcapableindividualswhosecollectiveinterestsprovidetothegreatestpracticableextentabalanceofrepresentationofproducers,users,consumers,andotherswithrelevantinterests,asmaybeappropriatetothesubjectinhand.Itnormallyisastandardwhichiscapableofmakingasignificantandtimelycontributiontothenationalinterest.ApprovalofastandardasaNationalStandardofCanadaindicatesthatastandardconformstothecriteriaandproceduresestablishedbytheStandardsCouncilofCanada.Approvaldoesnotrefertothetechnicalcontentofthestandard;thisremainsthecontinuingresponsibilityoftheaccreditedstandards-developmentorganization.ThosewhohaveaneedtoapplystandardsareencouragedtouseNationalStandardsofCanadawheneverpracticable.Thesestandardsaresubjecttoperiodicreview;therefore,usersarecautionedtoobtainthelatesteditionfromtheorganizationpreparingthestandard.TheresponsibilityforapprovingNationalStandardsofCanadarestswiththeStandardsCouncilofCanada270AlbertStreet,Suite200Ottawa,Ontario,K1P6N7CanadaLesnormesnationalesduCanadasontpubliéesenversionsfrançaiseetanglaise.AlthoughtheintendedprimaryapplicationofthisStandardisstatedinitsScope,itisimportanttonotethatitremainstheresponsibilityoftheuserstojudgeitssuitabilityfortheirparticularpurpose.CAN/CSA-ISO9000-00Qualitymanagementsystems—FundamentalsandvocabularyDecember2000CSA/1CAN/CSA-ISO9000-00Qualitymanagementsystems—FundamentalsandvocabularyCSAPrefaceThisisthefirsteditionofCSAStandardCAN/CSA-ISO9000,Qualitymanagementsystems—Fundamentalsandvocabulary,whichisanadoptionwithoutmodificationoftheidenticallytitledISO(InternationalOrganizationforStandardization)Standard9000:2000(secondedition,2000-12-15).ThisCSAStandardsupersedesCSAStandardsCAN/CSA-ISO8402-94(adoptedISO8402:1994),Qualitymanagementandqualityassurancevocabulary,andCAN/CSA-ISO9000-1-94(adoptedISO9000-1:1994),Qualitymanagementandqualityassurancestandards—Part1:Guidelinesforselectionanduse.Note:ThefirsteditionofISOStandard9000,Qualitymanagementandqualityassurancestandards—Guidelinesforselectionanduse,publishedin1987,wasadoptedbyCSAunderthedesignationCAN/CSA-Q9000-92.ThatStandardwassu