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旅游服务英语EnglishforTourService主编：林群安锦兰制作：李晓新2011年1月EnglishforTourService•Chapter1AttheTravelAgency•Chapter2Arrival•Chapter3AttheHotel•Chapter4FoodandDrinks•Chapter5TransportEnglishforTourService•Chapter6Sightseeing•Chapter7Shopping•Chapter8Entertainment•Chapter9ComplaintsandEmergencies•Chapter10DepartureChapter1AttheTravelAgency•Unit1TourConsultation•Unit2TourArrangementUnit1TourConsultation•Inthisunit,youwill•Learncareerskill•Recommendtravelproposal•MakeanFITtourbooking•Makeagrouptourbooking•LearnSuccessfulsellingstepsUnit1TourConsultation•WordsandExpressions•accommodationn.住宿•certificaten.证明书obligationn.职责•Regulationn.规则,规章•vaccinationn.[医]接种疫苗•advisoryn.报告currencyn.货币•passportn.护照visan.签证•rentaln.租赁Unit1TourConsultation•admissionn.允许进入•coachn.大客车•foldern.折叠式宣传资料•optionn.选择•roundtripa.(车票等)往返的•vacancyn.空缺•admissionticket门票•FIT(FamilyandIndividualTourist)散客•tourguide导游Unit1TourConsultation•travelagency旅行社•brochuren.宣传小册子•discountn.折扣•minimumadj.最低的•packagen.包价项目•sightseeingn.观光•boutiquehotel精品酒店•packagedtour包价旅游•travelagency旅行社Unit1TourConsultation•1.Iwouldliketoreserveatourofthecityformygroup.•2.MayIhavethenameofthegroup,sir?•3.Doyouneedatourguide?•4.Whenareyouplanningontraveling?•5.Whatisthepriceforthistravelpackage?Unit1TourConsultation•6.I’dlikesomeinformationaboutholidaysinJapan.•7.MayIsuggestyouour3-day-2-nightpackagetour?•8.Canyoualsoreservehotelroomsforthenight?•9.I’dliketotakeaone-daysightseeingtouraroundthecity.•10.Herearesomebrochures.Theycangiveyousomeinformation.Unit1TourConsultation•WordsandExpressions•awarenessn.意识•convincevt.使信服•facilityn.设备•offervt.提供•routinen.程序•intermsof从…角度来讲•leavesbalone不干涉某人Unit1TourConsultation•browsev.浏览•excursionn.远足•investigatev.调查•presentvt.介绍•rapportn.和睦关系•inthiscase在这种情况下•moveonto转换(话题)Unit2TourArrangement•Inthisunit,youwill•Learncareerskill•Introducetheitinerarytotourists•Discussthetourarrangement•Negotiateaboutthechangeoftheitinerary•LearnhowtowriteitineraryUnit2TourArrangement•Inthisunit,youwill•Learncareerskill•Introducetheitinerarytotourists•Discussthetourarrangement•Negotiateaboutthechangeoftheitinerary•LearnhowtowriteitineraryChapter2Arrival•Unit1Guests’Arrival•Unit2ExchangingMoney•Unit1Guests’Arrival•Inthisunit,youwill•Learncareerskill•Gothroughtheimmigrationattheairport•Collectluggage•Greetguestsattheairport•makeawelcomespeechUnit1Guests’Arrival•WordsandExpressions•cardboardn.纸板•coachn.长途旅游汽车•facilityn.设施•informv.通知,告诉•luggagen.行李•priorto在前，居先Unit1Guests’Arrival•visibleadj.看得见的,明显的•claimn.认领•compensationn.补偿,赔偿•fulfillvt.履行,实现,完成•locationn.位置,场所•sincerelyadv.真诚地•parkinglot停车场Unit1Guests’Arrival•WordsandExpressions•handoutn.分发的印刷品,新闻稿•check-inluggage托运行李•HRmanager人力资源部经理•returnticket往返票•rolleybag拉杆箱•jetlag时差•luggagetag行李签•telecommunicationscompany电信公司Unit1Guests’Arrival•1.IamafraidIcannotfindmyothercheckedluggage.•2.Excuseme,whereisthebaggageclaimarea?•3.Couldyoudescribeyourlostluggageasdetailedaspossible?•4.Itisadurable/stylish/elegantshoulderbagwithpracticalnylonstrapsandblanktrim.•5.Whatisthepurposeofyourtrip?Unit1Guests’Arrival•6.Howlongareyouplanningtostay?•7.Aboutfourdays.MyreturnflightisFriday.•8.Iamhereasanexchangestudent.•9.Itwasaprettylongtrip,say,almosttwelvehourswithoutstopovers.•10.Pleaseleaveyourbigsuitcaseoutsidethebus.We’llhelpcarrythemonUnit2ExchangingMoney•Inthisunit,youwill•Learncareerskill•Exchangemoney•Askaboutsavings•Buyandcashtraveler’scheck•KnowsometipsforchangingmoneyUnit2ExchangingMoney•WordsandExpressions•abbreviatev.缩写,•currencyn.通货；货币•ensurev.保证•referto查阅,提到,谈到,打听•Conversionn.变换,转化•Denominationn.单位；币值•leftover剩下，留下Unit2ExchangingMoney•amountn.数量•Euron.欧元•countersignvt.副署,连署•drawon提取钱•exchangerate汇率•worthof值….钱•Completeadj.全部的,vt.完成,•exchangememo兑换水单•foreignexchangingcounter外币兑换柜台Unit2ExchangingMoney•1.What’stheexchangerateforU.S.dollars?•2.Howwouldyoulikethecash?•3.Letmehaveitintwenties.•4.IwanttobuyUS$1000.•5.Letmechecktoday’ssellingrate.Unit2ExchangingMoney•6.CanIbuytraveler’scheckshere?•7.Youjustneedtofilloutthisform.DoyouhaveID?•8.WhatdoIneedtodoopenabankaccounthere?•9.I’dliketochangesomeeurointoUSdollars,please.•10.I’dliketocashthischeck.Unit2ExchangingMoney•accessn.通路,访问,入门•convenientadj.便利的•decentadj.恰当的•identifyvt.识别,鉴别•kiosk]n.亭子•viaprep.经,通过,经由•bewareof意识到•alternativen.二中择一,可供选择的办法,事物•fadev.减弱•transactioncharge交易费Chapter3AttheHotel•Unit1Checkingin•Unit2HotelServiceandFacilitiesUnit1Checkingin•Inthisunit,youwill•Learncareerskill•Makehotelreservations•Reconfirmyourroom•Checkinatthehotel•Learnhowtomakecheck-inarrangementUnit1Checkingin•WordsandExpressions•arrangementn.安排;整理•acceptv.接受,领受;答应,同意•costn.代价,价值,费用•depositn.存款,定金•executiveadj.管理的，行政的•reservationn.预定,预约Unit1Checkingin•check–outtime退房时间；核查时间•assignv.分配,分派•clientn.顾客,客户•deluxeadj.豪华的;高级的•distributev.分发;分配•Unit1Checkingin•passportn.护照;通行证;执照•rotatev,转动；循环,轮流•handout分给•tariffn.（旅馆、饭店或服务公司的）价目表，收费表•check-intime到达并登记时间;报到时间；Unit1Checkingin•1.CanIbookaroomforSeptember9th?•2.Whenfor?•3.Howlongwillyoubestaying•4.Whatkindofroomwouldyoulike?•5.Howmuchisthechargepernight?Un