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SupplierQualitySystemAssessmentPg1of47SupplierQualitySystemAssessment供应商质量体系评估Section1:QualityManagementSystem质量管理体系1.QualityFunction,ISOstandard&Responsibilities质量机能，ISO标准&职责2.InternalAuditsQualitySystemandotherCompliance内部稽核质量体系和其他3.TrainingforallLevelofOrganization对组织各层次的训练Section2:ResourceManagementandCapacityPlanning资源管理和能力培训4.NewProductIntroductionandQualificationProcess新产品介绍和承认过程5.CapacityPlanning能力培训6.ChangeManagementProcess,ProductandMaterial管理过程，产品和物料变更7.ProcessCapability/ProcessCharacterization制程能力和制程关键特性8.Product&ProcessQualityMetricReview产品&过程的质量基准检讨9.CustomerandFieldPerformanceQualityData客户和现场性能质量数据10.QualityDataandCommunication质量数据和传达Section3:ProductionProcess生产过程11.CalibrationSystemandControl校验系统和控制12.MeasurementSystemAnalysis(GaugeRandR)量测系统分析13.Control&DispositionofNon-conformingMaterial不合格物料的控制和处理14.ReceivingMaterialQualitySystemandProcedure进料质量系统和控制15.WorkInstructionsforManufacturingProcesses作业指导书和制造过程16.FinalInspectionandAcceptanceProcedure终检和允收程序17.Packaging,Storage,Shipping,MaterialHandlingandBarCodeRequirements包装，储存，运输，物料搬运和Barcode要求18.Housekeeping,POPI（protectionofproprietaryinformation知识产权保护）andPreventiveMaintenanceHousekeeping，知识产权和预防性的保持Housekeeping19.OutofControlActionsforanInternalDefectforMfg/Assembly/ServiceSite制造/组装/服务地点内部缺陷失控的措施Section4:Sub-TierQualityControlandQualityImprovements质量控制和质量改进20.Sub-TierSupplierSelectionandManagement供货商的选择和管理21.Sub-TierSupplierCorrectiveandPreventativeAction供货商的纠正和预防措施22.ProcessFlow,FMEA,ControlPlanandStatisticalTool流程，FMEA，控制计划和统计工具23.StatisticalMethods/SPConBoxXDimensions统计方法/boxX尺寸SPC24.ProblemSolvingTechniques问题解决技术25.ContinuousImprovementandMistakeProofing持续改进和缺点预防UsetheED12695QualitySystemAssessmentScoringFormtodocumenttheresultsoftheauditandanyrequiredactions.Rating:SCORE1:Unacceptable-Thiselementisnotincludedintheorganization’squalitymanagementsystem.无法接受-这个要素没有被组织的质量管理体系所包涵SCORE2:Unacceptable-Bothplanningandexecutionforthiselementrequiresubstantialimprovement.无法接受-这个要素的计划和执行都需要进一步改进SupplierQualitySystemAssessmentPg2of47SCORE3:MarginallyAcceptable-Thiselementisincludedinthesupplier’squalitymanagementsystemandplanningisadequate.However,executionrequiresimprovement.边缘接受-此要素包含于供货商的质量体系，计划比较完善。但执行情况仍需改进。SCORE4:Acceptable-Thiselementisincludedinthesupplier’squalitymanagementsystemandisgenerallywell-executed.接受-此要素包含于供货商的质量体系且执行得相当完善SCORE5:Excellent-Thiselementisincludedinthesupplier’sQualityProcess.Planningandexecutionareextremelythorough.杰出-该要素包涵于供货商的质量过程中,计划和实施都非常完善Definitions,Terms,andAcronyms:CustomerReferstocustomer(s)oftheorganizationbeingaudited.(Lenovoorothercustomers)供方的审核者OrganizationReferstothecompanythatisbeingaudited.被审核的供方SupplierReferstosupplier(s)oftheorganizationbeingaudited.供方的供方5S5SistheJapaneseconceptforHouseKeeping.(Sort,Straighten,Shine,Standardize,Sustain)A/IAutomatedinsertion自动插入BoxXparameterCriticalcharacteristics.关键特性DMAICAsixsigmaproblemsolvingprocessutilizingthesteps:Define,Measure,Analyze,Improve,andControl.六西格玛解决问题过程利用步骤:定义、测量、分析、改善和控制。DOEDesignofExperiments实验设计DrillDeepDrillWideAmethodusedalongwith8Dtoidentifyrootcauseandimplementpermanentcorrectiveactionsacrosssimilarareasand/orprocesses.方法以及8d识别根本原因并在类似地区执行永久纠正措施和/或流程。ECNEngineeringChangeNotice工程变更通知ESDElectroStaticDischarge静电释放FMEAFailureModeandEffectsAnalysisGR&RGaugeRepeatabilityandReproducibility测量重复性和再现性MSAMeasurementSystemsAnalysisPCNProcessChangeNotice制程变更通知PPAPProductionPartApprovalProcessPSOProcessSign-Off工艺认证PSO工作程序确保了供应商显示其满足PPAP要求的能力SPCStatisticalProcessControlSMTSurfacemounttechnology表面安装技术A/IAutomatedinsertionSECTION1:QUALITYMANAGEMENTSYSTEM,ResponsibilityandInternalaudit.1.QualityFunction,ISOStandard&Responsibilities質量機能，ISO標準&職責------品保IsthereaQualityfunctionororganizationwhichprovidescustomeradvocateguidancetothetotalorganization,andisthispositionfullysupportedbymanagement?IstheOrganization’squalitymanagementsystemproperlydocumented,maintainedandhasmeasurementmetric?是否存在一个质量部门或组织，它能够为客户提供整个组织的支持性的指导；并且它的地位得到管理层的鼎力支持？这个组织的质量管理体系是否恰当的文件化，维护和标准化？SCORE1:OrganizationhasnotachievedanyISOqualitycertification.组织没有完成任何ISO质量认证SupplierQualitySystemAssessmentPg3of47Organizationdoesnothaveanyqualitymanual.组织没有任何质量手册。SCORE2:OrganizationhasobtainedISO9000levelcertificationandcertificationhasnotexpired.组织获得ISO9001认证，并且在认证有效期内。SupplierhasQualitymanualandpolicystatementwelldocumentedandsignedbytopmanagement.供货商有质量手册和形成文件的质量政策并且经过最高管理者签名。SCORE3:OrganizationhasobtainedISO9001andISO14000certificationandothernationallyrecognizedqualitycertifications.组织已经获得ISO9001和ISO14001认证和其他国际组织质量认证。--------------证书复印件SupplierisregularlyreviewingtheregulatoryagencyrequirementandkeepingupcompliancesuchOSHA,Rohs,EPA,ProductSafety,ESD,andContaminationcontroletc…供货商定期的检查营销处调整的需求，保持符合OSHA，Rohs，EPA（美国环保局），产品安全，除静电，污染控制等等。----------------管理审查报告,会议记录(两年)TheroleoftheQualityfunctionisclearlydefined.Qualitymanualisperiodicallyreviewedbyseniormanagementandupdatedasnecessary质量部门的角色被清晰的定义。最高管理者需定期检讨质量手册如果有必要需要进行更新。----------------管理审查报告,会议记录(两年)SCORE4:InadditiontoISO9000,theorganizati