电子商务课题英文电子邮件礼仪

LOGOSarahWongJanuary2nd,2013EMAILETIQUETTELOGOoverviewLOGOAGENDAA.EmailBasicsB.EmailManagementC.EmailWritingI.EMAILCOMPONENTSII.BEFORESENDINGOUTIII.KNOWYOURAUDIENCELOGOA.EmailBasicsI.EMAILCOMPONENTSE-mail1Subject2Recipient3Body4Signature*AttachmentLOGOA.I.1.SUBJECTSubjectLinesareHeadlinesSubject:MeetingHiJim,Ijustwantedtoremindyouaboutthemeetingwehaveschedulednextweek.Doletmeknowifyouhaveanyquestions!Bestwishes,MarkWhyisthisabadheadline?LOGOA.I.1SUBJECT(CONTINUE)Anyproblemsyouspottedbelow?LOGOA.I.2.RECIPIENTSendyouremailtotherightpersonToCcBccOrderofrecipientsinTo&CcfieldsEntertherecipientlastLOGOA.I.2RECIPIENT(CONTINUE)LOGOA.I.3.BODY-STRUCTUREGreetingOpeningBodyTextClosingSign-offLOGOA.I.3.1GREETING•DecidetheStyle•Formal:e.g.DearMs.Tao,DearJingTao,DearManagers,Dearall•Informal:e.g.HelloJing,HiJing,Hiall•UseComma:e.g.HiJane,GreetingLOGOA.I.3.2&4OPENING&CLOSING•Ihopeyou’rewell.•Ihopealliswell.•Thanksforgettingbacktome.•Thanksforyourquickresponse.Opening•Feelfreetocontactmeifyouhaveanyquestions.•Iwillfollowupshortlytocheckyourthoughts.•Thankssomuchforhelpingmeoutwiththis.•Ilookforwardtoyourresponse.ClosingLOGOA.I.3.3BODYTEXTKISSPrinciple:KeepItSimple,ShortLOGOA.I.3.3BODYTEXT(CONTINUE)FormatAvoidoneparagraphAvoidlongsentencesAvoidallcapitallettersAvoidtoomanyabbreviationsUsebulletpoints,numberedlistswhenappropriateHighlightkeywords(boldoritalic)foremphasisBeawareofdate,timeandnumberformatfordifferentcountriesLOGOA.I.3.3BODYTEXT(CONTINUE)FontONEFont(e.g.Arial),NOFancyFontsONESize(e.g.10),NEITHERtoosmallNORtoolargeONEcolor(e.g.black),NObackgroundLOGOA.I.3.5SIGN-OFF•ChoiceofWord:“Sincerely”,“Regards”,“Thanks”etc.•UseComma:e.g.Kindregards,Sign-offLOGOA.1.3.BODY-SPACING[Greeting][Opening][Paragraph1][Paragraph2][Paragraph…][Closing][Sign-off][Signature]Remembertousestandardcapitalization,indentandpunctuation.LOGOA.I.4.SIGNATUREFullName,TitleCompanyName,WebsitePhoneNumber,FaxNumberEmailAddress,CorrespondenceAddressJingTaoSeniorSoftwareEngineerInsigmaHengtianSoftwareLtd.||Cell:[phone]|Fax:[phone]Email:[e-mail]1,InsigmaSoftwarePark,1Xiyuan8Road,WestLakeDistrictLOGOA.I.4.SIGNATURE(CONTINUE)ConfidentialityNotice:Thise-mailandanyattachmentsareintendedforthesoleuseoftheindividualorentitytowhichitisaddressedandmaycontaininformationwhichisprivileged,confidentialandprohibitedfromdisclosureorunauthorizeduseunderapplicablelaw.Ifyouarenottheintendedrecipientofthisemail,youareherebynotifiedthatanyuse,dissemination,distribution,orcopyingofthisemailortheinformationcontainedinthisemailisstrictlyprohibitedbythesender.Ifyouhavereceivedthistransmissioninerror,pleasenotifythesenderbyreturnemailanddeleteallcopiesfromyoursystem.Thankyouforyourcooperation.LOGOA.I.4.SIGNATURE(CONTINUE)Tools-Options-MailFormat-SignaturesLOGOA.I.4.SIGNATURE(CONTINUE)LOGOA.I.5.ATTACHMENTBecarefulaboutwhatyouattach…AvoiditifpossibleIfyouhavetouseitAsfewaspossibleAssmallaspossibleLOGOA.II.BEFORESENDINGOUTALWAYScheckyourspellingsUseOutlookautospellingcheck.Don'tmisspellrecipient'sname,NEVER,EVER!ALWAYSreadcarefullySetmessagepriorityFlagmessagetofollowup“Shouldhavepaidcloserattentiontomye-mail.”LOGOA.III.KNOWYOURAUDIENCEThinkhowpeoplewillfeelafterreadingyouremail.HappyConfusedAnnoyedWasteoftimeDon’tsendamessagewhenyouareangry.LOGOAGENDAA.EmailBasicsB.EmailManagementC.EmailWritingLOGOYOU’VEGOTMAILSwitchoffyourmessagealertLOGOB.I.EMAILPROCESSINGFLOWCHARTYou’vegotmailYou’rebusywithanimportanttaskYoucantakeamomentCarryonScanmessagesSaveDeleteForwardReplylaterLOGOB.I.PROCESSINGMAILSaveforlaterif…MessagesarelowerpriorityMessagesdon’t’needimmediateattentionMessagesareforreadingonlyDeletejunke-mails*Checkyourjunke-mailfolderregularlyjustincaseForwardittosomeoneelsePassthemessageonwithanoteLetthesenderknowthenewcontactLOGOB.I.PROCESSINGMAILActonitIfsimpleresponseisneeded,thenReplyimmediatelyIfthoughtanddetailedresponseisneeded,then1.Acknowledgementmessagefirst;e.g.2.Detailedinformationlater.HiJohn,Thanksforyourmessage.IneedtocheckuponafewthingsbeforeIcanreply,sopleasegivemeacoupleofdaysandI'llgetbacktoyouassoonasIcan.Cheers,MarkLOGOB.II.RESPONDINGTwoWaystoRespondMaintainthe“thread”CreateanewmessageThreeOptionstoRespondReplyReplytoAllForwardThinkbeforeyoureplytoall:Doeseveryoneneedtoknowit?Thinkbeforeyouforward:Doyouhavethesender’spermission?LOGOB.III.AUTO-REPLYMESSAGESActivateoutofofficemessagewhenyouareaway.E.g.Thanksforyourmessage.I'mawayfromtheofficeonashortvacationfrom24to28July.Forurgentmatters,[e-mail],ShirleyLOGOB.IV.OUT-OF-OFFICEMESSAGESETUPTools-OutofOfficeAssistantLOGOB.V.ORGANIZINGMAILFoldersandSub-foldersRulesandAlertsLOGOB.V.ORGANIZINGMAIL-DEMOLOGOAGENDAA.EmailBasicsB.EmailManagementC.EmailWritingLOGOC.I.GREETINGMESSAGEHowareyou?Howistheprojectgoingon?Hopeyouhaveagoodtripback.LOGOC.II.INITIATEAMEETINGL