邮轮上的餐饮(附上前厅部的一些问答) 邮轮情景英语 Unit 5

1.WhoistheleaderoftheFrontOffice?AndpleasenamesomejobpositioninFrontOffice?telephoneoperatorreceptionist:cashieringcabinchange&upgradeMaintenancerequest/A.V.OMakingpublicaddressinganouncementLost&Foundsafetydepositboxotherduties3.BeforemakinganP.Aannouncement,whatshouldyoudo?organizeyourwords/announcement/speechincaseofforgetting4.Whatisexpresscheckout?5.HowmanykindsofcommuniationequipmentdoesFrontOfficehave?telephone2-wayradioWhat'sthedifferencebetweentheElsafeandthesafetyboxinReception?Ifyoufindalostitemonboard,whereshouldyouhandinit?pleasetellustheM.Rprocedure?Andwhat'sA.V.O?1.notedowninreceptionM.Rlogbook2.sendaA.V.OviaFideliosystemtodeckorenginedepartment3.followup4.notedownthetimeofA.V.Ocompletioninreceptionlogbook.Inhowmanyways,canpassengerpayhisbills？Andwheretopayhisbills?four1.cash2.Expresscheckout3.creditcard4.checkoutpleasetellusthemeaningofhangup\Holdon\putthrough\lineisbusyandontheline?Howdobellmenhandlelargeamountoflugageduringembarkationday?Helpedbystaffofotherdepartmentsallstaffweredividedinseverougroupsluggageswillbedeliveredaccordingtotheluggagetagpleasetellusthemeaningofhangup\Holdon\putthrough\lineisbusyandontheline?Howdobellmenhandlelargeamountoflugageduringembarkationday?HelpedbystaffofotherdepartmentsallstaffweredividedinseverougroupsluggageswillbedeliveredaccordingtotheluggagetagFood&Beverage1、国际邮轮的餐饮产品和服务通常是各个邮轮公司推销的一个重点和亮点。是邮轮创收的一个途径。所以作为国际邮轮海乘人员的一个重要组成团体——————餐饮服务和管理人员的工作就显得十分重要。2、餐饮管理组织结构：第一种：紧密型一名餐饮总监（F&BDirector或cateringDirector)下辖各餐厅、酒吧、厨房乃至仓库，这样便于餐饮总监集中调度，统筹各项工作安排。第二种：松散型餐饮部的范围仅限于餐厅和酒吧。厨房仓库是相对独立的部门，他们都直接向酒店经理负责，由酒店经理指挥、协调，这种方式强化了酒店经理对全酒店领域的领导和权威。按不同标准可分为：乘客邮轮餐厅、员工邮轮餐厅免费餐厅和收费餐厅自助餐厅和零点餐厅Lesson1FreeWesternBuffetScene1:BreakfastMr&M0rs.Smithcometo“mariners”restaurantforbreafast.Ahostessisgreetingthem,andseveralassitantwaitersarestandinginthelineforguidingpassengertoseat.hostess女迎宾员、女主人、女老板、女招待。在餐厅。迎宾员负责迎接客人、分配座位以及接受预定工作。assitantwaiters助理服务员。有的邮轮称为busboy或者busgirl.中文有时候称为传菜员，是服务员的助手，帮助服务员完成整个服务流程。Swipe刷Afterfindingatablefor2fromtheseationgchartonherdesk.seationgchart座位图，餐厅座位平面图，迎宾员根据它来分配座位，并实时更新座位情况。Swipe刷Afterfindingatablefor2fromtheseationgchartonherdesk.seationgchart座位图，餐厅座位平面图，迎宾员根据它来分配座位，并实时更新座位情况。Table24isbythewindow.Youcanseeseaviewthere.Wouldyoulikeit?Aftermakingaseatingcouponforthemseatingcoupon入座券当迎宾员分配座位时，会发给乘客一张入座券，以防乘客走错位置。并在乘客用餐结束后收回，用来更新座位图，以便分配给其他乘客。Buffetcounterisoverthere.Ifyouneedanythingelse,yourwaiterofyourseatingsectionisreadytoserveyou.Buffetcounter=buffetlineFromhereandon,theyarefruits,cereals,eggs,coldcut,Bakeryfoodanddrinks.在湖边（lake）做（make）蛋糕（cake）并烘（bake）Bakery面包店面包房Fruit:banana,orange,melonanddryprunesCereals:cornflake,oatmeal,ricecrispy,beanflake,fruityogurt.Egg:omelettes,poachedeggs,boiledwholeeggs.Fryfries薯条Coldcut:frankfurtersausages、slicedham,bacon,salami,smokedsalmon.Bakeysection:Danishroll,croissant,muffins,pancakeToastertoastChoosechoiceHowwouldyoulikethem?Scene2LunchTonyisalittleconfusedwiththefoodSeafoodsaladandfreshfruit鲜果海鲜沙拉CaesarsaladCreamofmushroomsoupTraditionaltomatosoupBeefconsommeBraisedgooseliverinredwine烹调；cook，boil，fry，bake，braise，smoke，roast，simmer，stewMashed捣碎的mixed混合的Mashed捣碎的mixed混合的Loaf条Carafe=karafe