Service-at-the-Business-Center教学课件

Chapter8ServiceattheBusinessCenterpage22020/3/22Presentationpage32020/3/22Presentationpage42020/3/22Presentationpage52020/3/22Presentationpage62020/3/22Presentationpage72020/3/22Presentationpage82020/3/22Presentation•PartIDialogues•PartIIVocabularyStudy•PartIIIListeningandSpeaking•PartIVPracticalWriting•PartVFeatureReadingpage92020/3/22PresentationDialogue1SendingaFaxforaCustomerContext:YuQingistheBusinessCenterforEvergreenHotelinChina.Sheisreceivingthehotelguest,Mr.kevinGreen,whowhattosendafax.Pre-listeningquestions:1)Towhichcountryisthefaxsent?2)Underwhatconditionscantheservicechargebewaived?Staff:Goodmorning,sir.whatcanIdoforyou?Guest:Goodmorning.I’dliketosendafax.page102020/3/22PresentationStaff:Towhichcountry,please?Guest:Canada.What’stherateforafaxtoCanada?Staff:ToCanada,it’sRMB20perminute,plusservicecharge.Theservicechargeis20%.Guest:That’sfine.Staff:Andifthefaxgoesthoughbutisn’tclear,wewaivetheservicechargebutyoustillmustpaythefeeforthetelephoneline.Guest:Evenifthefaxcan’tberead?Staff:I’mafraidso.Guest:CanIknowthereason?Staff:BecausetheTelephoneBureauchargeusfortheuseofthelineevenifthequalityofthefaxispoor.Guest:Isee.page112020/3/22PresentationStaff:I’msorry,wehaveanerrorreport.Wouldyoulikemetotryagain?Guest:what’swrong?Staff:I’mnotsure.Thereareafewpossibilities.Theothersidemaybeoutofpaper,ormaybetheydon’thavetheirfaxmachineshookeduptotheirphone.Wouldyoulikethemtocheckonit?Guest:Well,yes,Iwouldliketocallthem.(Afterthecall,theclerktriesagain.)Staff:Ok.Itwentthroughthistime..page122020/3/22PresentationDialogue2TypingaDocumentforaCustomerContext:YuQingistheclerkoftheBusinessCenterforEvergreenHotelinChina.Sheisreceivingahotelguest,Mr.BobSaxton,whohassomedocumentstobetyped.Pre-listeningquestions:1)Howmanypagesdoestheguestwanttotyped?2)Whendoestheguestexpecttogetthetypeddocument?page132020/3/22PresentationStaff:Goodmorning,sir.MayIhelpyou?Guest:Yes,I’dliketoknowsomeinformationonyourservices.Staff:Certainly.You’vefoundthatwehavecomprehensivecommunicationsfacilitiesandsecretarialassistance.Sowecanmeettheneedsofourbusinessguests.Guest:That’sfine.Ihavesomedocumentstobetypedatthemoment.Staff:IsthewholedocumentinEnglish?Guest:Yes.Couldyoutellmetherateoftyping?page142020/3/22PresentationStaff:FortypingEnglish,RMB15onepageandprinting,RMB10perpage.Here’ssampleofourfonts.Whichwouldyouprefer?Guest:Thisone,please.Staff:Yes.Howmanypagesaretheyinall?Guest:Itwillbeabout18pages.Staff:Whendoyouexpecttogetthem,please?Guest:Ihopetheywillbereadybefore4:00p.m.Staff:Well,it’sratheratoughjob,butwe’lltryourbesttofinishitontime.Guest:Good.Ireallyappreciateyourefforts.page152020/3/22PresentationStaff:MayIhaveyournameandroomnumber,sir?Afterwehavefinishedthefirstdraft,we’llringyoutocheckitandmakenecessarycorrections.Afterthat,we’llprintthefinaldaft.Guest:Ok.MynameusBobSaxton,andmyroomnumberis1218.Staff:Waiteaminute,Mr.Saxton.Letmeputdownyournameandroomnumber.Allright,seeyoulater.Guest:Seeyoulater.page162020/3/22PresentationContext:Mrs.BarbaraWhitegoestothebusinesscenter.She’dliketheclerk,YuYing,tophotocopythedocumentforher.Pre-listeningquestions:1)Whatsizewouldthecustomerlikethecopytobe?2)Howmanycopiesdoesthecustomerwant?Dialogue3PhotocopyingServicepage172020/3/22PresentationStaff:Goodafternoon,madam.WhatcanIdoforyou?Guest:Goodafternoon.I’dliketohavethisphotocopied.Staff:Well,yourmanuscriptisnotveryclear,madam.I’mafraidthecopywillnotbeverygood.Guest:Justtryonepageandletmesee.Staff:OK.Howaboutthisone,madam?page182020/3/22PresentationGuest:Hmm.…Maybewecantryitalittledarker.Staff:Certainly.I’lltryitagain.Howaboutthisone?Guest:Good,that’slittlebetter.Bytheway,canyoureduceit?Staff:Noproblem.Howsmallwouldyoulikeit,please?Guest:Halfthesize.Staff:Isee.Nowyoucanfindthatthiscomesoutquitewell.Guest:That’sfine.Staff:Howmanycopiesdoyouwant,madam?Guest:Fourcopies,please.Staff:Wouldyoulikemetostaplethem,madam?Guest:Yes,please.What’sthecharge?page192020/3/22PresentationStaff:RMB28,madam.Guest:Hereyouare.Staff:Thankyou,madam.Hereisthereceipt.Pleasekeepit.page202020/3/22PresentationContext:MissHelenJones,aguestinEvergreenHotel,wantstomaillettertoAmerica.LiHui,theclerkofthehotel,isreceivingherPre-listeningquestions:1)DoesMissJonessendlettersandChristmascardsbyairorbysurfacemail?2)Howmuchisthetotalpostage?Dialogue4PostalServicepage212020/3/22PresentationStaff:Goodmorning.Miss.MayIhelpyou?Guest:Goodmorning.Canyoumailthisletterforme?Staff:Certainly,Miss.Wouldyouwantittogobyordinaryairmailorbyexpress?Guest:Byexpress,please.It’surgent.Staff:Yes,byexpress.Guest:Bytheway,Christmasisdrawingnear.I’dliketosendseverallettersandChristmascardstomyfamilyandfriendsinAmerica.Wouldyoupleasemailthemforme?page222020/3/22PresentationStaff:Noproblem.Howwouldyouliketosendthem,byairorbysurfacemail/Guest:Howlongdoesittaketogobysurfacemail?Staff:Aroundhalfamonth.Guest:Oh,it’stoolong.Howlongdoesittakebyair?Staff:Maybeaweek,Miss.Guest:Ipreferitbyair.IreallyhopemyfamilyandfriendcanreceivethembeforeChristmas.Staff:Thankyou.Whatisthetotalpostage?page232020/3/22PresentationStaff:Le