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外贸业务全套英文邮件第一步1.向顾客推销商品DearSir:May1,2001Inquiriesregardingournewproduct,theDeerMountainBike,havebeencominginfromallpartsoftheworld.Reportsfromusersconfirmwhatweknewbeforeitwasputonthemarket-thatitisthebestmountainbikeavailable.Enclosedisourbrochure.Yoursfaithfully2.提出询价DearSir:Jun.1,2001Wereceivedyourpromotionalletterandbrochuretoday.WebelievethatyourwoulddowellhereintheU.S.A.Kindlysendusfurtherdetailsofyourpricesandtermsofsale.Weaskyoutomakeeveryefforttoquoteatcompetitivepricesinordertosecureourbusiness.Welookforwardtohearingfromyousoon..Truly3.迅速提供报价DearSir:June4,2001ThankyouforyourinquiryofJunethe1stconcerningtheDeerMountainBike.Itgivesusgreatpleasuretosendalongthetechnicalinformationonthemodeltogetherwiththecatalogandpricelist.Afterstudyingthepricesandtermsoftrade,youwillunderstandwhyweareworkingtocapacitytomeetthedemand.Welookforwardtotheopportunityofbeingofserviceofyou.交易的契机4.如何讨价还价DearSir:June8,2001Wehavereceivedyourpricelistsandhavestudieditcarefully.However,thepricelevelinyourquotationistoohighforthismarket,Ifyouarepreparedtograntusadiscountof10%foraquantityof200,wewouldagreetoyouroffer.Youshouldnotethatsomepricecutwilljustifyitselfbyanincreaseinbusiness.Wehopetohearfromyousoon.Yourstruly5-1同意进口商的还价DearSirs:June12,2001ThankyouforyourletterofJunethe8th.Wehaveacceptedyourofferonthetermssuggested.Enclosedourwillfindaspecialpricelistthatwebelievewillmeetyourideasofprices.Youshouldnotethattherecentadvancesinrawmaterialshaveaffectedthecostofthisproductunfavorably.However,foryourorderwehavekeptourpricesdown.Sincerely5-2拒绝进口商的还价DearSirs:June12,2001ThankyouforyourletterofJunethe8th.Weregretthatwecannotmeetyourterms.Wemustpointoutthatthefallingmarkethereleavesuslittleornomarginofprofit.Wemustaskyouforakeenerpriceinrespecttofutureorders.Atpresentthebestdiscountofferedforaquantityof200is5%.Ourcurrentsituationleavesuslittleroomtobargain.Wehopeyouwillreconsidertheoffer.Truly6.正式提出订单DearSir:June15,2001Wehavediscussedyourofferof5%andacceptitonthetermsquoted.Wearepreparedtogiveyourproductatrial,providedyoucanguaranteedeliveryonorbeforethe20thofSeptember.Theenclosedorderisgivenstrictlyonthiscondition.Wereservetherightofrefusalofdeliveryand/orcancellationoftheorderafterthisdate.Truly7.确认订单DearSir:June20,2001ThankyouverymuchforyourorderofJune15for200DeerMountainBikes.Wewillmakeeverypossibleefforttospeedupdelivery.Wewilladviseyouofthedateofdispatch.Weareatyourserviceatalltimes.Sincerely8.请求开立信用证Gentlemen:June18,2001ThankyouforyourorderNo.599.Inordertoexecuteit,pleaseopenanirrevocableL/CfortheamountofUS$50,000inourfavor.ThisaccountshallbeavailableuntilSep.20.UponarrivaloftheL/Cwewillpackandshiptheorderasrequested.Sincerely9.通知已开立信用证DearSir:June24,2001ThankyouforyourletterofJune18enclosingdetailsofyourterms.AccordingtoyourrequestforopeninganirrevocableL/C,wehaveinstructedtheBeijingCityCommercialBanktoopenacreditforUS$50,000inyourfavor,validuntilSep.20.Pleaseadviseusbyfaxwhentheorderhasbeenexecuted.Sincerely10.请求信用证延期DearSir：Sep.1,2001Wearesorrytoreportthatinspiteofoureffort,weareunabletoguaranteeshipmentbytheagreeddateduetoastrikeatourfactory.WeareafraidthatyourL/Cwillbeexpirebeforeshipment.Therefore,pleaseexplainoursituationtoyourcustomersandsecuretheirconsenttoextendtheL/CtoSept.30.Sincerely11.同意更改信用证Gentlemen:Sept.5,2001Wereceivedyourlettertodayandhaveinformedourcustomersofyoursituation.Asrequested,wehaveinstructedtheBeijingCityCommercialBanktoextendtheL/CuptoandincludingSeptember30.Pleasekeepusabreastofanynewdevelopment.Sincerely通知已开立信用证DearSir:June24,2001ThankyouforyourletterofJune18enclosingdetailsofyourterms.AccordingtoyourrequestforopeninganirrevocableL/C,wehaveinstructedtheBeijingCityCommercialBanktoopenacreditforUS$50,000inyourfavor,validuntilSep.20.Pleaseadviseusbyfaxwhentheorderhasbeenexecuted.Sincerely回复客户投诉的信函范文客户投诉我们的同事工作效率和理解能力低下：Michael:IappreciateifugetinvolvewithJane，sheisnotfollowingpo'sinstructionsandgetbacktousinthesamesubjectwithdifference.LastweekwasVetcertificates，thenBillofladingsexplanations，nowispackagingwhenweareattachingalle-mail'sforyouandherreferencewhichisbeendiscussedtobeuseon3months.Wewanttocontinueandtrustinoiurrelationshipbutit'sissueswhichhastobestop.Iwillappreciateifyoucomebacktouswithadeterminationforthefuture.Thanks，第一次草拟的回复如下(没发给客人)：1Re.thebalanceofpackagingIt’sourfaultthatwedidnotexplainwellandcausetheconfusion.Whenweadvised3monthsintheearlyemail，wemeanttoshipthesepackagingin3months，andwhenwetalkedabout1month，wemeanttoreceiveyourorderforthesepackagingin1month，buttheshipdatecanbeNov.Plsadviseifyouwillbeabletoplacetheorderin1monthoryouneedmoretime.Wewillalsoimproveandtakecareinfuturecommunication.Thankyou.2Re.ThecommunicationefficiencyWereviewtheemailsofthesedays.Fortheemailbackandforth，wethinkthemostimportantreasonisbecausewedonotknowwellaboutyourcompanyinternalorganizationandeachperson’sworkscope，sosometimeswedonotaddresstherightpersontoclarifyourquestions，andthemessagewereceivedfromdifferentpeopleisnotconsistent.WegotthisproblemwhenwegotbacktoyouforVetandBL.Plsadviseyourcompanyi