How-To-Polish-And-Handle-Chinaware

GEN-0007Page1of2SSTTAANNDDAARRDDOOPPEERRAATTIINNGGPPRROOCCEEDDUURREETASK:HOWTOPOLISH&HANDLECHINAWARE怎样擦拭和拿瓷器？TASKNUMBER:GEN-0007DEPARTMENT:F&B-GeneralDATEISSUED:Mar.2008GUESTEXPECTATION:Thatthetableissetandlayoutwithclean,polishandshinyequipment.桌子上的摆位陈列干净，光洁如新。TIMETOTRAIN:30minutesWhyisthistaskimportantforyouandourguests?Answers:1.Tomaximizetheguestsatisfaction最大限度的满足客人2.Tomaketheguestfeelcomfortableandhasagoodinitialimpressionofthevenue让客人感觉舒适和给客人美好的第一印象。GEN-0007Page2of2STEPSHOW/STANDARDSTRAININGQUESTIONS1)Preparehotwater.准备热水Fillup25%ofthesoakingpanorwinecoolerwithboilingwater.(Changethewaterifitgetscold).在香槟桶或水盘中加1/4满的开水。（如果水冷了换成开水）Ifpossible,youcanputaLemonWedgeintothecooler.如果可行,可以放一个柠檬角在香槟桶中。1.Whydoyouuseboilingwater?为什么要用开水？2)Preparelinenglasscloth.(Thesearespecialcloths)准备杯布（特别的布草）Dampingoneclothwithhotwater.用热水把杯布湿润。Foldthenapkin4times,letitsmaller.把杯布对折4次，使其变小。1.Whyyoudampenthecloth?为什么要湿润抹布?3)Readytoclean.准备擦拭Usethedampclothtopolishthechinaware用湿布擦拭瓷器4)Effectivehandling有效的拿瓷器Forcups,holdthehandle.杯具拿手柄Forplatesandbowls,withfourfingersunderloweredgeandplacedthethumbbytherimofplatesurface.碟子、碗等拇指口住碟子/碗的边沿，其他四指托住碟子/碗的底部边沿Cleanthechinawareoutsideandinwiththeglassclothcomeandgo.用杯布来回擦拭瓷器里里外外.Whenonechinawareispolishedyoushouldcheckitifclean.每擦拭完一个瓷器后都要检查是否擦拭干净Pickoutthechinawarewithstainson,returntostewardtowashagain.挑出碟/碗中还有食物残渣等没有洗涤干净的送给管事部再次洗涤1.Whydoyouholdthehandle?为什么要握住碗/碟子？2.Whyshouldyouputyourthumbontherim?为什么要大拇指口住碟/碗的边沿？Deliverythechinaware送瓷器Afterfinishpolishingorfillupthetray,sentthechinawaretotheappointedplace.瓷器擦拭完毕或托盘装满后，把瓷器送到指定的地方。Nowaskthetraineetopracticethetaskfromstarttoendtotestcompetency.让大家练习并考核。