质量屋QFD案例

——针对高发客诉和隐性失效作QFD分析zQFD（与进检、制程、成检、仓储相关）◎◎◎◎◎◎屋顶KANO499335515959159379995155931331951994179973377937944355458153108501153827100837230707744445544414424上线不断环断环前挤压不漏液开启扭矩顾客需求断环扭矩单点拉力卫生性能密封良好不滑扣上线不卡盖不跟旋内容物不变质上线无高歪盖密封性能异味评测盖体变形跌落吸入密封圈损伤技术评估宏全用户分类气味无异常易开启顾客和市场需求技术需求（最终产品特性）无脏污内塞外径瓶口断环测试工程措施重要度盖体外径缺料不掉印螺纹内径螺牙外翻◎◎54445544414424234444432333425444554444445445815310850115382710083723070773.0%5.4%3.5%7.2%3.3%7.7%2.5%1.8%6.7%5.5%4.8%2.0%4.7%5.1%1124122710119252615101418排序严重度评分77.5%技术评估西塞本企业技术指标值重要程度Taj相对重要程度Tj——针对高发客诉和隐性失效作QFD分析强相关弱相关-不相关zQFD（与进检、制程、成检、仓储相关）◎◎竞争能力分析1944242.000.078.00.1095344341.330.075.30.07322351.670.098.30.117933341.330.075.30.07345242.000.078.00.10944341.330.075.30.07993545341.330.075.30.07933451.250.096.30.08744341.330.075.30.0744441.000.074.00.059544451.250.096.30.0897744341.330.075.30.0759744441.000.074.00.0549781084542361217378400.740.770.630.8544544333330.67内膜破损纸箱变形印刷附着力改进比例Ri重要程度Ii粘连断环毛边西塞本企业U菌落总数宏全浇口突起目标T脏污相对权重Wi客户满意度竞争能力估计值技术竞争能力估计值Ti绝对权重Wai浇口穿孔◎◎◎44544343330.6922322322220.5144544444440.7749781084542361217378403.3%5.2%7.2%3.0%2.8%2.4%8.1%4.9%5.2%2.7%10232791292716178技术竞争能力估计值Ti