Itinerary

TourismEnglishUNIT5PartILectureTimeAssignedPARTMODULESCONTENTSSTUDIEDPERIODSITextACommunicationanddiscussionabouttheItinerary1IITextBＴｒａｎｓｐｏｒｔａｔｉｏｎ0-5IIIListeningFlightInformation0.5IVPracticalWritingWritingBusinessLetter0.5VConsolidationSpeaking1ReadingWritingVI.CaseProblems0.5TotalSixPartsListeningspeakingReadingWriting4LearningObjectivesGettoknowtheContentandimportanceofanItineraryUnderstandthemeansoftransportationLearntowritebusinesslettersLearntobookflightticketsPartI.TextACommunicationandDiscussionabouttheItineraryLearningObjectives1.Gettoknowtheimportanceofanitinerary2.Understandhowtotackleanalteredtravelplan3.LearnviolationoftheitineraryprohibitedanItineraryAnitineraryisadetailedscheduleorasuggestedrouteforthejourney.atourguideshouldstrictlyadheretoit.flexibleinordertodealwithunexpectedemergenciesanduncertainties.everyeffortwillbemadetoadheretoitinerary.travelagenciesreservetherighttochangeroutesandaccommodationstheguidemustdoublechecktheitineraryandverifyitwithtourleader(independenttravelerafterthegreeting)uponhis/herarrival.touristshavetherighttoverifythetravelplanaswellOncethisinitialconsultationiscompletethepartiesinvolvedcandecideonsomefinalizeddetails.Takemeasurestotackleanalteredplanminorrectificationorincreaseadditionalitems.HandleUnreasonableRequestsRegardingAdditionalExpensesHandleItinerarywithDiscrepancyminorrectificationorincreaseadditionalitems.requestsrelayedtothetravelagencyforfurtherinstructions.Theguests:additionalalterationexpenseAdviseonanycostimplicationpriortoanychangesmeettherationalandpossiblerequests.MakeclearextratravelexpenseExcesscostsandcircuitousroutesmustbeaddedtothepreviousbudget.HandleUnreasonableRequestsRegardingAdditionalExpensesDeclinepolitely,acceptablereasonsExplainthatthetravelserviceisnotauthorizedtomakethechange.HandleItinerarywithDiscrepancyInvestigate:assumetheresponsibility.travelagencyyouworkfor---offeranapologyfortheerrors,narration,forgiveness,tryyourbesttoaccommodatetheguests.Bekeentolearnfromerrorsputthingsrightasquicklyaspossible.TakemeasurestotacklealteredplanOtherChangesResult:Routineforalteredplan:OtherChangesTheshortenedtour.Resetthetimetable.Takegooduseofthelimitedtimetopresentthehighlightsofthedestinationpointsdepartureaheadoftheschedule,informthestaffworkingforthenextdestination.Makearrangementforcheckingoutcancelingmeals,vehicles,etc.OtherChangesSomesegmentsdeletedsuggestionstooptionalpreferencesselectsubstituteofthesamevalueandexcellence.notificationofsuchalterationsmustbegiventoeveryguest.Anapologyinpersononbehalfofthecompany.Approvedremediessuchasgivingawaysouvenirs,extracoursesoffood,drinks.themanagerofthecompanyhastoofferanapologyinpersononbehalfofthetravelagency.Forcancelledactivities,thetravelagencyhastopayappropriatecompensation.TakemeasurestotacklealteredplanProlongedastay.Contact,rearrangeaccommodation,mealandvehicleowingtothechange,resetthetravelplan,extendthetouringtimeorincreasesomeactivitieskeeptheprogramsvaried.HowtodealwithunpleasantResultResult:emotionalstressandanunpleasanttourRoutineforalteredplan:mobilizethecompletesupportofrespectedleaderstoenterapowerfulpersuasiontoalleviatetheirfrustrationandpersuadethemtocooperatevoluntarily.helpthemtodeterminewhichoptionbestmeetstheirneeds.touristswillbenotifiedassoonaspossibleifanychangeismade.relevantissuesmustbesolvedtothecustomers’satisfactiongainapprovalofboththecompanyandthetourists,andobtainsignatureofthetourleaderoranindependenttraveleraswellDemeritsInanycase,thetourguideisnotallowedtochangetheitinerarywithoutpermissionsfromthepartiesinvolvedorforhis/herprofit.theactviolatestheregulationissuedbytheregionaltouristadministrations,whichcanbecausefordemerits.Thosewhoprivatelyorarbitrarilyincrease,decrease,oraltertheprogramsintheplannedschedulewillreceivedemerits,thosewhointentionallyterminatethetourwillalsoreceivedemerits.InConclusionAtravelplanmakessurethealtereditineraryrunssmoothlyandefficiently,althoughitisforcedtochangeasadirectandnecessaryresultofanycauseoutsideyourcontrol.Whateverthereason,aguideshouldmakeeveryefforttosuityourgroup’sobjectivesandinterests.QuestionsforDiscussionWhat’sthedefinitionofanitinerary?Whatkindofchangeswillhappenduringatour?Whentravelagencyredesignatravelplan,howtomakeitmeetguests’need?Inwhatkindofcaseistheguideallowedtochangetheitinerarywithoutpermission?Ifatourguidewantstodevelopanewitinerary,whatshouldhe/shedo?PassengerTransportationPartII.TextBLearningObjectives1.Gettoknowthetypesoftransportation2.Learnthehistoryofsomemaintypesoftransportation3.Understandthenegativeeffectoftransportationtypesoftransportationonfootbyair:airtraveldominateslong-distanceandmiddle-distancetourism.theauto:Theprivateautomobiledominatesforshortertripsthemostpopularmeansoftravelformostdomesticjourneys.Theautoisalsoveyimportantinregionalandinternationaltourism.Railway:Railtravelnowplaysamorelimitedrolethaninthepast.increaseitsmarketshare,especiallyinEurope.Thedevelopmentofhigh-speedtrainsa