2011-罗宾斯-管理学-11版-英文PPT-04

DefineworkplacediversityandexplainwhymanagingitissoimportantDescribethechangingworkplacesintheUnitedStatesandaroundtheworldExplainthedifferenttypesofdiversityfoundinworkplacesDiscussthechallengesmanagersfaceinmanagingdiversityDescribevariousworkplacediversitymanagementinitiativesManagingDiversityLearningOutcomeWorkforceDiversity-thewaysinwhichpeopleinanorganizationaredifferentfromandsimilartooneanother.Surface-leveldiversity-Easilyperceiveddifferencesthatmaytriggercertainstereotypes,butdonotnecessarilyreflectthewayspeoplethinkorfeel.Deep-leveldiversity-Differencesinvalues,personality,andworkpreferences.Race-thebiologicalheritage(includingskincolorandassociatedtraits)thatpeopleusetoidentifythemselves.Ethnicity-socialtraits(suchasculturalbackgroundorallegiance)thataresharedbyahumanpopulation.Age-BothTitleVIIoftheCivilRightsActof1964andtheAgeDiscriminationinEmploymentActof1967prohibitagediscrimination.Gender-Women(49.8%)andmen(50.2%)noweachmakeupalmosthalfoftheworkforce.Stereotyping-judgingapersonbasedonaprejudicialperceptionofagrouptowhichthatpersonbelongs.Discrimination-whensomeoneactsouttheirprejudicialattitudestowardpeoplewhoarethetargetsoftheirprejudice.GlassCeiling-theinvisiblebarrierthatseparateswomenandminoritiesfromtopmanagementpositions.Bias-atendencyorpreferencetowardaparticularperspectiveorideology.Prejudice-apre-conceivedbelief,opinion,orjudgmenttowardapersonoragroupofpeople.Disability/Abilities-TheAmericansWithDisabilitiesActof1990prohibitsdiscriminationagainstpersonswithdisabilities.Religion-TitleVIIoftheCivilRightsActprohibitsdiscriminationonthebasisofreligion.GLBT:SexualOrientationandGenderIdentity-U.S.federallawdoesnotprohibitdiscriminationagainstemployeesonthebasisofsexualorientation.Mentoring-aprocesswherebyanexperiencedorganizationalmember(amentor)providesadviceandguidancetoaless-experiencedmember(aprotégé).DiversitySkillsTraining-specializedtrainingtoeducateemployeesabouttheimportanceofdiversityandtoteachthemskillsforworkinginadiverseworkplace.EmployeeResourceGroups-groupsmadeupofemployeesconnectedbysomecommondimensionofdiversity.WorkforcediversitySurface-leveldiversityDeep-leveldiversityRaceEthnicityBiasPrejudiceStereotypingDiscriminationGlassceilingMentoringDiversitySkillsTrainingEmployeeresourcegroups