HND商务信息与通讯技术OUTCOME1

MengjieInfonnationandCommunicationsTechnologyinBusiness16/10/2013Part1:Identifyandevaluatetheroleofbusinessinformationindecision-making.Question1:StrategicManagementStrategicmanagementisresponsibleformakingdecisionsthataffectwholecompany.Thesedecisionsaregenerallyverycomplexandunstructured.Theymakelong-termdecisions.Internal:Themarkettrends.Ifthecompanycanobservetheindex，itwillunderstandtheneedsofthecompany，soastodecideitwillproducetheproductstogainmoreprofit.External:thestaffingneeds.Ifthe∞mpanycanimproveemployeebenefits，increasetheirrewards，itwillmakeemployeeshavemorepower.TacticalManagementTacticalmanagersarethemiddlemanagement.Theymakemedium-termdecisionsa忏'ectingbudgets，monitoringoperations，developingpolicies，obtainingresources.Tacticalmanagersdeveloptacticstoachievetheoverallstrategicaimsandobjectivessetbythestrategicmanager.Internal:Thebudgets.Ifthecompanyhasabudgetprocess，itwillbeabletocontrolthebudgetandcontrolthecompany'scashposition.Andtheenterprisecapitalwillbecomemoreflexible.External:Iftheenterprisehasthefixedsuppliers，itwillguaranteethequalityofenterpriseproductsandsaveoperatingtime，thusenhancestheenterprisethecompetitiveabilityandincreasemoreprofits.OperationalManagementTheoperationalmanageristhefirstlinemanagerorsupervisor.TheyareInformationandCommurucationsTechnologyinBusiness16/10/2013Mengjie2responsiblefortheday-to-dayopera甘onsofthebusiness.Internal:Iftheenterprisesta仔attendancerecordeve叩day，itcanworkoutaplanforamoreperfectplanaccordingtotheinformation，sothatemployeesworkmoree仔iciently.External:Thecustomerneeds.Iftheenterp川seunderstandcustomerneeds，itsproductstoattractcustomersandincreaseincome.SeniorManagementStrategicTacticalMiddleManagementOperationalQuestion2:Enterpriseresourceplanningisacross-functionalenterprisesystemdrivenbyanintegratedsuiteofso仕waremodulesthatsupportsthebasicinternalbusinessproωssesofa∞mpany.ERPgivesacompanyanintegratedreal-timeviewofi怡corebusinessprocessessuchasproduction，orderprocessing，andinventorymanagement，tiedtogetherbyERPapplicationssoftwareandacommondatabasemaintainedbyadatabasemanagementsystem.ERPsystemstrackbusinessresources(suchascash，rawmaterials，MengjieInfonnationandCommunicationsTechnologyinBusiness16/10/20133andproductioncapacity)andthestatusofcommitmentsmadebythebusiness(suchascustomerorders，purchaseorders，andemployeepayroll)，nomatterwhichdepartment(manufacturing，purchasing，sales，accounting，andsoon)hasenteredthedataintothesystem.ERPfacilitatesinformationf10wbetweenallbusinessfunctionsinsidetheorganization，andmanagesconnectionstooutsidestakeholders.(Wikipedia，2013)Thisinformationsystemwouldsupportdecision-makingatstrategiclevels.•ERPprovidessupporttoupperlevelmanagementtoprovidethemwithcriticaldecisionmakinginformation.Thisdecisionsupportallowstheupperlevelmanagementtomakemanagerialchoicesthatenhancethebusinessdowntheroad.•ERPalsocreatesamoreagile∞mpanythatbetteradaptstochange.ERPmakesacompanymoref1exibleandless时gidlystructuredsoorganizationcomponentsoperatemorecohesively，enhancingthebusiness-斗nternallyandexterna11y.•ERPcangreatlyimprovethequalityandefficiencyofabusiness.Bykeepingacompany'sinternalbusinessprocessrunningsmoothly，ERPcanleadtobetteroutputsthatbenefitthecompanysuchascustomerservice，andmanufacturing.Customerrelationshipmanagementisamodelformanagingacompany'sinteractionswithcurrentandfuturecustomers.Itinvolvesusingtechnologytoorganize，automate，andsynchronizesales，marketing，customerservice，andtechnicalsuppo凡(Wikipedia，2013)Thisinformationsystemwouldsupportdecision-makingatoperationallevels.•AccesscontroliscrucialfortheSCMtool.Ontheonehand，sincethisisteamdevelopment，mayneedtolimitcertainmembersoftheauthority;Thesub-projectoftheespeciallybigprojectstendtobeinvolvedinoutsourcing，attheendofthealignmentstagewillinvolvealotofdifferentunits，needmorerightsmanagement.Accesscontrol，ontheotherhand，MengjieInfonnationandCommunicationsTechnologyinBusiness16/10/20134alsoreducedthepossibilityofwrongoperation，indirectimprovetheavailabilityoftheSCMtool.•SCMtoolsrecordprogramsandfilesmodifiedtr司ectory，trackchangeinformation，makethesoftwaredevelopmentworkcompletedinBaseline(Baseline)gradualwa弘avoidingtheuncontrolledsoftwaredevelopmentsituation，makedevelopmentstatusinorder.Supplychainmanagementisthemanagementoftheflowofgoods.Itincludesthemovementandstorageofrawmaterials，work-in-processinventory，andfinishedgoodsfrompointoforigintopointofconsumption.Interconnectedorinterlinkednetworks，channelsandnodebusinessesareinvolvedintheprovisionofproductsandservicesrequiredbyendcustomersinasupplychain.Supplychainmanagementhasbeendefinedasthedesign，planning，execution，control，andmonito时ngofsupplychainactivitieswiththeobjectiveofcreatingnetvalue，buildingacompetitiveinfrastructure，leveragingworldwidelogistics，synchronizingsupplywithdemandandmeasuringperformanceglobally.(Wikipedia，2013)Thisinformationsystemwouldsupportdecision-makingatoperationa川evels...CRMisnotonlyoneinthefaceofcustomermarketingandservicedepartment，alsoisabusinessdepartmentscanshareinformationandresourcespla仔