信息通信技术对企业之间协调的影响(PPT 63页)

HughYan来自www.cnshu.cn中国最大的资料库下载HughYan1《信息通信技术对企业之间协调的影响》---对该文的学习体会2HughYan来自www.cnshu.cn中国最大的资料库下载论文作者论文标题：TheImpactofInformationandCommunicationTechnologyonInterorganizationalCoordination论文作者：MarielledenHengstandHenkG.Sol,DelftUniversityofTechnology,FacultyofTechnology,PolicyandManagement发表时间：2001发表刊物：Proceedingsofthe34thHawaiiInternationalConferenceonSystemSciences3HughYan来自www.cnshu.cn中国最大的资料库下载ItiswidelybelievedthatInformationandCommunicationTechnology(ICT)enableorganizations:todecreasecosts;toincreasecapabilities;tochangeinterorganizationalcoordinationAbstract4HughYan来自www.cnshu.cn中国最大的资料库下载ICTcouldbedrivingforcetochangeinterorganizationalcoordination;however,otheraspectshavealsoimpactsoninterorganizationalcoordination.Thoseaspects:aredescribedandcombinedwithICT;areguidelinespresentedtoindicatethedirectionofchanginginterorganizationalcoordination;Theseguidelinesaretranslatedtothecontainertransportindustryforevaluationpurpose;conclusionsleadtofurtherresearchontheimpactofICToninterorganizationalcoordination.Abstract5HughYan来自www.cnshu.cn中国最大的资料库下载Organization’sbusinessenvironmentischangingquickly：Overthepastyears,organizationalfocushasshiftedfromtheorganizationalleveltowardstheinterorganizationallevel,becauseoftheincreasinginterestinginbusinesstrends:Introduction6HughYan来自www.cnshu.cn中国最大的资料库下载Organization’sbusinessenvironmentischangingquickly：InformationandCommunicationTechnology(ICT).Thefirstbusinesstrend.ICTcandecreasecostsandincreasecapabilitiesoforganization.Forexample,EDI,e-mail,worldwidewebsite.ICThaseasilycrossedtheboundaryamongorganizationsandhasbecomethemainfactorofinformationintensiveprocess.ICTtrends:Exchangedocumentsbetweenorganizations;Newwaystodobusiness;examples:•Electronictradingmarkets;•Electronicauctions;•Electronicbookstore;ICThasdevelopedfromaminorforcetodominantforce.Introduction7HughYan来自www.cnshu.cn中国最大的资料库下载Organization’sbusinessenvironmentischangingquickly：Outsourcing.Thesecondbusinesstrend:Organizationsconcentrateontheirowncorebusiness;Organizationsspecializeinmainactivitiestoreducecosts;Avoidoccurringturbulenceofinstabilityorfrequentchanges;Avoidoccurringturbulenceofrandomnessorunpredictabilities.Introduction8HughYan来自www.cnshu.cn中国最大的资料库下载Organization’sbusinessenvironmentischangingquickly：Globalization.Thethirdbusinesstrend:Internationaltradeagreements,suchas:•EuropeanUnion;•WorldTradeOrganization(WTO);•NorthAmericanFreeTradeAgreement;•GeneralAgreementonTariffsandTrade;Organizationscompetetowininaworldwidemarket.Introduction9HughYan来自www.cnshu.cn中国最大的资料库下载GuidelinesofBusinessProcessRedesign(BPR)：Itrepresentsanorganization’scapabilities.BusinessProcessRedesignistheresearchfieldinwhichguidelinesarepresentedaccordingtowhichorganizationscandealwiththeirchangingenvironment.Thispaperfocusesoninterorganizationallevel:increasingandchangingcommunicationbetweenorganizations;shiftingorganizationalboundaries;expandinggeographicallyrelationshipsbetweenorganizations;thechangesallaffectcoordinationbetweenorganizations;becauseapositiverelationshipexistsbetweentherangeofbenefitsobtainedfromcoordinationandlevelofICTsupport,guidelinesneedtobedesignedfornewcombinationsofcoordinationandICTataninterorganizationallevel.Introduction10HughYan来自www.cnshu.cn中国最大的资料库下载GuidelinesofBusinessProcessRedesign(BPR)：BusinessProcessRedesignistheresearchfieldinwhichguidelinesarepresentedaccordingtowhichorganizationscandealwiththeirchangingenvironment.Thispaperfocusesoninterorganizationallevel:Introduction11HughYan来自www.cnshu.cn中国最大的资料库下载协调理论：Coordinationismanagingdependenciesbetweenactivities。Therearethreecategoriesofdependenciesthatmustbemanagedininterorganizationalrelationships:流程依赖关系（Floworsequentialrelationships）:Managingproducer-consumerrelationships.Operationalcoordination.Focusingonmanagingsequentialrelationshipsandflowofgoodsandservices.Ithappensduringtheexecutionofthecustomerorder.InterorganizationalCoordination企业间协调12HughYan来自www.cnshu.cn中国最大的资料库下载协调理论：CoordinationTheory共享依赖关系（ShareorCompetitiveResource）:Managingsharedresources。Organizationscompeteforlimitedresources.Strategiccoordination.Onetypeofinterorganizationalcoordination.Focusingonmanagingcompetitiveresource.•Decisionsmustbemadeastowhatprocessareneededforthefulfillmentofacustomerorder?Whichorganizationsareselectedfortheexecutionoftheseprocesses?•Chainbetweenorganizationscanbedetailedas:messages,sharedperformancerequirements,andproceduresareagreeandconflictsaresolved.•Itisablueprintspecifyingamongothers.InterorganizationalCoordination企业间协调13HughYan来自www.cnshu.cn中国最大的资料库下载协调理论：CoordinationTheory共享依赖关系（ShareorCompetitiveResource）:Managingsharedresources。Organizationscompeteforlimitedresources.InterorganizationalCoordination企业间协调14HughYan来自www.cnshu.cn中国最大的资料库下载等级与市场协调结构(HierarchicalandMarketCoordinationStructure).Itisatanabstractlevel.Itcanbeviewedasacollectionofelementsandthesetofrelationshipsthatconnecttheseelements.Inaninterorganizationalcoordinationstructure,theelementsaretheorganizationsandth