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高考英语写作投诉信：投诉信分为：1.购物不满（质量服务，退货换货）2.问题解决（影响利益，解决办法）购物不满类示例范文：假设你是李华，两周前从某国外购物网站买了一部单反相机（SLRcamera-asinglelensreflexcamera），收到货物后，发现有质量问题。1.画质不太清楚；2.操作不简单；3.经常死机。期待的解决方法：1.退货退款2.修理或调换。开头：（自我介绍，交代投诉内容）DearSirorMadam,（自我介绍）MynameisLiHua,oneofyourcustomers.（交代投诉内容）I’mwritingtocomplainabouttheSLRcamera(Iboughtonyourwebsitetwoweeksago),(whichIconsiderisofinferiorquality).正文：（说明产品问题：细节拓展；层次分明）（问题1:画质不清）Whatannoysmemostisthelowimagequality.Theblurrypicturesittakesarefarfromsatisfactory.（问题2:操作困难）Besides,theinstructivebrochureisquitecomplexandunreadable,thusmakingitdifficulttooperatethecamera.（问题3:经常死机）What’sworse,thecamerahasalreadycrashedseveraltimessinceIreceivedit.结尾：（希望如何处理，盼望尽快答复）（过度句，表达不满）ImustsaythisisthemostdisappointingonlineshoppingexperienceIhaveeverhad.（引入责任方）Ithinkyouareresponsibleforsavingtheproblem.（希望如何处理）Idemandedtosenditbackforrepairorexchange.OrelseIwouldliketohaveitreturnedandgetarefund.（盼望得到答复）I’mlookingforwardtoyourearlyreplay.Yours,LiHua词汇梳理：inferioradj.（质量等）低劣的，下等的satisfactoryadj.令人满意的blurryadj.模糊不清的crashv.崩溃，死机demandv.要求，请求refundn./v.退款instructivebrochure说明书beresponsiblefor+doing负有……的责任…,thusdoing…因此，所以orelse否则，要不人常见句型梳理：投诉内容Iamwritingtoyouabout…whichIreceived/bought…Iamgoingtocomplainabout…Iamsorrytohavetoreturnwiththisletter…whichIreceived/bought…投诉原因WhenIchecked…,Inoticed…WhenItook…outofthebagandexamined…closely,Ifound…WhenIunpacked…andtriedtouseit,itdidnotwork…希望结果Pleaseletmeknowwhatyouintendtodointhismatter.Iamreturning…underseparatepostandlookforwardtoreceivingafullrefundof…Inviewoftheinconveniencethatthishascaused,Ifeelyoushould…问题类示例范文：假设你是李华，请你代表你班同学给校长写一封信，反映你校食堂存在的问题，以引起学校重视，并针对问题提出两条合理建议。1.菜价昂贵，菜式单一2.排队时间长，浪费午休时间3.味道不佳，浪费现象严重开头：（自我介绍，投诉内容&目的）DearPrincipal,（自我介绍）I’mLiHua,oneofthestudentsinourschool.（交代投诉内容）Onbehalfofmyclassmates,Iamwritingtoexpressourdissatisfactionaboutthecanteen,（表明投诉目的）hopingthatitwillgiverisetoyourconcern.正文：（说明投诉问题：要点关系；因果逻辑）（问题1:菜价贵，种类少）Firstofall,itisthehighpricesofthedishesthatwecannotbear,muchlessthelimitedchoicesofthem.（问题2:不好吃－浪费）Besides,thetasteofthefoodisnotsatisfactory,thusleadingtoalotofwaste.（问题3:排队时间长－耽误午休）Finally,whatupsetsusmostisthetimewespendwaitinginthequeue,whichoccupiesmuchofourresttime.结尾：（解决问题建议；表达愿望）（过渡句，引出解决办法）Itishightimethatmeasuresweretakentoeasethesituation.（建议1:降价）Bringingdownthepricesofthedishesiswhatneedstobedonefirst.（建议2:增加选择和窗口）AndthenIsuggestthatmoreflavorsbeaddedtothedishesandmoreservicewindowsbeopenedtoreducewaitingtime.（表达愿望）Iwouldbegratefulifmysuggestionscanbetakenontoconsideration.词汇梳理：dishn.菜肴bearv.容忍，忍受limitedadj.有限的upsetadj.使心烦，使生气queuen.队列occupyv.占用measuren.措施easev.减轻flavorn.风味gratefuladj.感激的，感谢的onbehalfof…代表expresssb’sdissatisfaction(about)表达某人对……的不满giveriseto引起muchless更不必说take…intoconsideration考虑常见句型梳理：投诉内容Iamwritingtoreportsomethingabout…,hopingtogetyourhelp.Iamwritingtocallyourattentiontotheawfulfactthat…Therearesomeseriousproblemswiththe…thatIwishtobringtoattention.意见建议Toremedythematter,Isuggestmakingthefollowingchanges…Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasures:…