新职业英语1酒店英语--Unit-5

Home新职业英语中国劳动关系学院高等职业技术学院HomeListeningSpeaking4Warming-Up1Reading23HomeWriting5Project6VocabularyandStructure7ListeningScript8Unit5SwitchboardHomeWarming-upnoreply—Dpickingupthephone—Ahangingupthephone—Choldingtheline—BSuggestedAnswersBackNextTask1Matchtheexpressionsontheleftwiththepicturesontheright.Unit5SwitchboardHomeWarming-upA—switchboardB—ServiceDirectoryC—telephonereceiverD—keepthetelephoneoffthehookE—cellphoneF—callingcardSuggestedAnswersBackNextTask2Writeeachoftheexpressionsunderitscorrespondingpicture.Unit5SwitchboardHomeWarming-upSuggestedAnswersBackNextTask3MatchthetelephoneEnglishontheleftwiththeirresponsesontheright.1—E2—A3—D4—B5—CUnit5SwitchboardHomeWarming-upMoreaboutSwitchboard(1):BackNextUnit5SwitchboardAswitchboard(alsocalledamanualexchange)wasadeviceusedtoconnectagroupoftelephonesmanuallytooneanotherortoanoutsideconnection,withinandbetweentelephoneexchangesorprivatebranchexchanges(PBXs).Theuserwastypicallyknownasanoperator.SwitchboardHomeWarming-upMoreaboutSwitchboard(2):OperatorBackNextUnit5SwitchboardPublicmanualexchangesdisappearedduringthelasthalfofthe20thcentury,leavingafewPBXsworkinginofficesandhotelsasmanualbranchexchanges.ManualPBXshavealsoforthemostpartbeenreplacedbymoresophisticateddevicesorevenpersonalcomputers.HomeWarming-upMoreaboutSwitchboard(3):ModernPBXBackNextUnit5SwitchboardHomeWarming-upMoreaboutSwitchboard(4):ModernSwitchboardHotelSwitchboardoperatorBackNextUnit5SwitchboardHomeTask1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.1.Whattelephoneservicedoesahotelnormallyprovide?2.Doyouknowhowtodialaninternationalcallfromahotelroom?ReadingBackNextUnit5SwitchboardHomeReadingAhotelnormallyprovidesmanykindsoftelephoneserviceincludingroom-to-roomcall,localcall,DDDcall,IDDcall,messageservice,andconfidentialserviceorscreencallservice.SuggestedAnswers1.Whattelephoneservicedoesahotelnormallyprovide?BackNextUnit5SwitchboardHomeReadingTodialaninternationalcallfromahotelroom,weshoulddial“0”first,thentheinternationalprefix“00”,followedbythecountrycode,areacodeandtheexpectedtelephonenumber.SuggestedAnswers2.Doyouknowhowtodialaninternationalcallfromahotelroom?BackNextUnit5SwitchboardHomeTelephoneServiceThefollowingisourhotel’stelephoneserviceguide.1.HowtomakeacallfromyourroomForroom-to-roomcallsinthehotel,pleasedial“1”first,thentheroomnumber.Forlocalcalls,pleasedial“0”first.Thendialthetelephonenumberaftertheline-throughtoneisheard.Fordomesticlongdistancecalls,pleasedial“0”first,followedbytheareacodeandthelocaltelephonenumber.Forinternationaldirectdials(IDD),pleasedial“0”first,thentheinternationalprefix“00”,followedbythecountrycode,areacodeandtheexpectedtelephonenumber.ReadingBackNextUnit5SwitchboardHomeTelephoneServicePleasenotethatwhileyouaredialingIDD,pleasedialthehotelcode,internationalprefix,countrycode,areacodeandsubscribernumbercontinuously,withnopause(exceeding10seconds)made,toensurethatyourdialingwillnotbeinterrupted.Aftercompletingyourcall,pleaseseetoitthatthereceiverisproperlyplacedonthetelephonehook,otherwisethehourmeterwillworkcontinuouslyandthehotelwillnotberesponsibleforsuchdisputes.ReadingBackNextUnit5SwitchboardHomeTelephoneService2.HowwechargeforacallDirectdialsarechargedonaperminutebasisfromthemomentthecallisanswered.Callsareautomaticallychargedtoyouraccount.Thehotelwillcollect15%and10%asservicechargefromIDDandDDD(domesticdirectdial)callsrespectively.Thehotelwillcollect5.00yuanasservicechargeforacollectcalloracallpaidbycreditcard.Fordirectdialingcalls,youarestillrequestedtopayevenifyoudialthewrongnumber.Telephonebillswithdetailswillbegiventoyouuponcheckingout.Localcallsmadefromhotelroomarefreeofcharge.ReadingBackNextUnit5SwitchboardHomeTelephoneService3.MessageserviceWhenyoufindthegreenphonelighton,pleasedial“0”forthemessageleftforyou.4.ConfidentialserviceorscreencallserviceIfyoudon’twanttoansweranyincomingcallsoryoujustwanttoletcertaincallsthrough,pleasedial“0”toinformtheoperator.Foranyinquiries,pleasedial“0”.ReadingBackNextUnit5SwitchboardHomedomestice.g.ThePresident’sspeechcoveredarangeofforeignanddomesticissues.总统的讲话涵盖了一系列的国内外问题。Weneverinterfereinothercountries’domesticaffairs.我们从不干涉别国内政。adj.国内的ReadingBackNextUnit5SwitchboardHomee.g.Pleasenotethatthebillmustbepaidwithintendays.请注意该帐单必须在十日之内支付。Inotedachangecomeoverhisface.我发觉他脸上的表情发生了变化。notev.注意ReadingBackNextUnit5SwitchboardHomepausee.g.Afteralongpause,shewenton.停顿了很长时间之后，她继续了。Shedroppedmeoutsideduringabriefpauseintherain.当雨暂停时，她停车让我出去。n.停顿ReadingBackNextUnit5SwitchboardHomeexceede.g.Ourproductioncostshaveexceeded£60,000.我们的生产成本已超过60,000英镑。Workinghoursmustnotexceed42hoursaweek.每周的工作时间不得超过42小时。v.超过ReadingBackNextUnit5SwitchboardHomeseetoitthate.g.Thehotel’sownersseetoitthattheirguestsaregiveneveryluxury.饭店的主人确保客人得到所有的享受。Lucysawtoitthateveryonegotenoughtoeatanddrink.露西确保人人够吃够喝。确保，保证ReadingBackNextUnit5SwitchboardHomeensuree.g.Thehospitaltriestoensurethatpeoplearetreatedquickly.医院设法保证人们得到快速救治。Iwillensurethatthecararrivesbysixo'clock.我保证汽车六点钟以前到。v.保证，确保ReadingBackNe