新职业英语1酒店英语--Unit-3

Home新职业英语中国劳动关系学院高等职业技术学院HomeUnit3BellServiceWarming-upReadingListeningSpeaking4123Writing5Project6VocabularyandStructure78ListeningScriptHomeWarming-upTask1Matchtheserviceswiththeircorrespondingpictures.BackNextABCDEOrderingataxiBookingtheaterticketsDoingbellserviceOfferingtouristinformationArrangingatourbusUnit3BellServiceHomeWarming-upTask2Writeeachofthewordsunderitscorrespondingpicture.BackNexttrunktagcartluggageliftlobbylobbytrunkluggagetagcartliftUnit3BellServiceHomeWarming-upTask3Whatspecificpositionsareincludedintheconciergesection?Whatisthemaindutyforeachposition?BackNextPositionDuty1.2.3.hotelrepresentativebellmandoormanreceivingguestsattheairportcarryingluggageforguestsstandingoutsidethegatewelcomingguests.Unit3BellServiceHomeTask1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.1.Whatdutiesdoestheconciergeperform?2.Doyouknowanyspecialservicethattheconciergemayprovide?ReadingBackNextUnit3BellServiceHomeReadingThemaindutiesoftheconciergearedoingbellserviceandprovidinginformationservice.SuggestedAnswers1.Whatdutiesdoestheconciergeperform?BackNextUnit3BellServiceHomeReadingTheconciergemaygivedirectionstotouristattractions,bookplaneticketsforguests,rentcarsandordertaxisforguests.SuggestedAnswers2.Doyouknowanyspecialservicethattheconciergemayprovide?BackNextUnit3BellServiceHomeConcierge1Conciergeserviceisacommonpracticethroughoutthehotel.Asmanyguestserviceshavebecomecomputerizedandstandardized,conciergeserviceoftenprovidesspecialattentionaguestwouldnototherwisereceive.Thusmoststar-ratedhotelsarestressinggreatimportanceonconciergeservice.ReadingBackNextUnit3BellServiceHomeConcierge2Thebasicdutiesoftheconciergestaffaretodobellserviceandtoattendtoguests’specialneedswhicharenotprovidedbythehotel.ReadingBackNextUnit3BellServiceHomeConcierge3Indoingbellservicetheconciergeattendstheguestsfromtheirfirststepintothehoteltothefinalroomdestination.Ontheguests’arrival,thebellmancarriestheirluggagefromthecar.Heleavestheluggageonthelobbyflooruntiltheguestsfinishregistering.Thenthebellmanaccompaniestheguestswiththeluggagetotheguestroom.Onceinsidetheroom,thebellmanchecksthefacilitiesandcleanlinessintheroom.Hewillalsoexplainsomespecialfeaturesofthehotel,andshowhowtousecertainfacilities.Normallythebellmanpointsoutsomeself-serviceitemsespecially,forexample,theminibarorthein-roomsafe,incaseunnecessarydisputeariseswhentheguestscheckout.ReadingBackNextUnit3BellServiceHomeConcierge4Besidesthebellservice,theconciergealsoprovidesinformationservice.Theyshouldknowthesurroundingcommunityaswellasthehotelverywell.Usuallytheconciergeprovidesdirectionsandinformationaboutlocalattractionsandfacilities.Actuallytheconciergeassistsguestswithalotmoretaskslikemakingrestaurantreservations,arrangingforcarrentals,bookingticketstospecialeventsandassistingwithvarioussightseeingarrangements.ReadingBackNextUnit3BellServiceHomeConcierge5Ascanbeseenabove,theconcierge’sjobisplayingamoreandmoreimportantroleinprovidingqualityserviceforguests.Aconciergeneedstobeabletodoanumberoftaskswithgreatefficiencyandperhapsatthesametime.Thusitisachallengingjobtobeaqualifiedconcierge.ReadingBackNextUnit3BellServiceHomethroughoutprep.遍及······地区；遍及······场所e.g.Themuseumisopendailythroughouttheyear.这个博物馆一年到头每天都开放。Readinge.g.Althoughitisasmallcompany,ithassuccessfullysolditsproductsthroughouttheworld.虽然这家公司很小，但是它成功地把它的产品推销到世界各地。BackNextUnit3BellServiceHomestressv.强调e.g.Asateacher,hestressedtheimportanceofagoodeducation.作为一名教师，他强调教育的重要性。e.g.Thesupervisorstressedthatthebellmenmustwelcometheguestwithasmile.主管强调，行李员应该必须对客人笑脸相迎。ReadingBackNextUnit3BellServiceHomeattendto处理e.g.Themanagerneedstoattendtothismatterimmediately.经理应该马上处理此事。e.g.Ihavesomeurgentbusinesstoattendto.我有一些紧急事情要处理。ReadingBackNextUnit3BellServiceHomeaccompanyv.陪伴；伴同e.g.Imustaskyoutoaccompanymetothepolicestationtoclarifythematter.我必须让你陪我去警察局澄清此事。e.g.Thesuperstarisalwaystravellingaccompaniedbyadozenofbodyguards.这个明星出行时总是有很多保镖相随。ReadingBackNextUnit3BellServiceHomedisputen.争执；争端e.g.Themanagersweretalkingwithsomeworkerleadersaboutthepaydisputes.经理们正在与几名工人领袖讨论有关工资纠纷之事。e.g.Wehavetherighttoknowtheresultofthedisputeoverworkinghours.我们有权利知道有关工作时间争议的结果。ReadingBackNextUnit3BellServiceHomearisev.发生e.g.Anewcrisishasariseninthesmallcountry.这个小国又出现了新的危机。e.g.Noinjuriesarosefromtheroadaccident.在这次交通事故中没有人员伤亡。ReadingBackNextUnit3BellServiceHomesurroundingadj.周围的e.g.Threeteamsofvillagerssetouttolookforthemissingchildreninthesurroundingareas.村民们分成三队去附近地区寻找失踪的孩子。e.g.Leafletshadbeengiventothepeopleinthesurroundingcommunity.周围的社区已经发放了传单。ReadingBackNextUnit3BellServiceHomechallengingadj.有挑战性的e.g.Theteacherwasastonishedtohearsuchchallengingquestionsraisedbythatquietboy.这个老师非常惊讶，那个安静的男孩竟然会提出如此有挑战性的问题。e.g.WhatI’mlookingforisareallychallengingjob.我想要一份真正具有挑战性的工作。ReadingBackNextUnit3BellServiceHomequalifiedadj.有资格的；适合的e.g.She’swellqualifiedforthejobconsideringhereducationbackground.考虑到她的教育背景，她非常适合这份工作。e.g.Weneedaqualifiedpersontobetheleader.我们需要一个有资格的人来当领导。ReadingBackNextUnit3BellServiceHome礼