新职业英语1酒店英语--Unit-4

Home新职业英语中国劳动关系学院高等职业技术学院新职业英语HomeUnit4InformationDeskWarming-upReadingListeningSpeaking4123Writing5Project6VocabularyandStructure7ListeningScript8HomeWarming-upTask1Matchthescenicspotsintheboxwiththeircorrespondingpictures.BackNextOrientalPearlTowerTempleofHeavenBird’sNestTian’anmenSquareWaterCubePotalaPalaceUnit4InformationDeskHomeWarming-upTask2WritetheChinesenamesforthefollowingscenicspots.BackNextA.MingTombsB.YangtzeRiverC.EmperorQin’sTerracottaWarriorsandHorsesD.LamaTempleE.ShanghaiWorldExpoParkF.China’sNationalGrandTheatreG.PyramidH.EiffelTowerJ.StatueofLiberty_________________________________________________________________________________________________________________________________________________________明十三陵长江秦始皇兵马俑雍和宫上海世博园中国国家大剧院金字塔艾菲尔铁塔自由女神像Unit4InformationDeskHomeWarming-upTask3Workingroupsoffour.Eachstudentmakesabriefintroductionofhis/herfavoriteplaceofinterest.Asksomestudentstointroducetheirfavoriteplacestothewholeclass.BackNextHomeSuggestedanswersTheTempleofHeavenislocatedinsouthernBeijing,just3kmsfromthecenterofBeijing.Itwasbuiltin1420inMingDynasty.Thetemplewaswhereemperorswenttoworshipheavenforgoodharvests.Ithasalargeareaof2.7millionsquaremeters.Thetempleconsistsofseveralhallsasaltarstoprayforgoodharvests.Thereyoucanenjoybeautifulsceneryandthesolemnityofthebuildings.Unit4InformationDeskHomeTask1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.1.Whatqualitiesdoyouthinkaconciergeshouldpossess?2.WhatdoestheGoldenKeysreferto?Wherediditcomefrom?ReadingBackNextHomeUnit4InformationDeskHomeReadingAconciergeshouldbeknowledgeableaboutthesurroundingcommunityandthehotelfacilitiesandservices.Heshouldalsobepatientandprudentincarryingouttasks.Anotherimportantqualityisbeingwarm-heartedtohelpguests.SuggestedAnswers1.Whatqualitiesdoyouthinkaconciergeshouldpossess?BackNextHomeUnit4InformationDeskHomeReadingTheGoldenKeyreferstotheconciergeswhoareprofessionalandexperiencedintheirownfield.TheybelongtoaprofessionalorganizationcalledInternationalConciergeOrganization.ItoriginatedfromFrance.SuggestedAnswers2.WhatdoestheGoldenKeysreferto?Wherediditcomefrom?BackNextHomeUnit4InformationDeskHomeQualitiesofaConcierge1Aconciergeusuallyworksaspartofthefrontofficeteamwithinahotel.Hisjobistocreateapositivefirstimpressionofthehotelforguests,makingtheirstayorvisitmorecomfortable.Tobeaqualifiedconcierge,heneedstopossesssomeessentialqualitiesandskills.ReadingBackNextHomeUnit4InformationDeskHomeQualitiesofaConciergeForexample,agoodconciergeshouldbefamiliarwithhissurroundings.Atleasthehastoknowthebasics—therestaurants,theclubs,thetheaters,andbeabletorecommendplacestoguestsonrequest.Secondly,aconciergeneedstobepatientbecausehemaycarryoutmorethanonetaskatthesametime.Hemightbeshowingoneguesttothereceptiondeskwhileanotherguestcomesupfortheaterticketbookings.ReadingBackNextHomeUnit4InformationDeskHomeQualitiesofaConciergeGoodcommunicationskillsareanotherqualityforaconcierge.Heshouldbeinterestedinmeetingpeopleandhaveadesiretohelpthem.Problem-solvingisalsoakeyqualityforaconcierge.Heneedstobeabletosolveproblemsthataguestencountersinaprofessionalandefficientmanner.ReadingBackNextHomeUnit4InformationDeskHomeQualitiesofaConcierge2Inordertoensuretheabovequalities,andofcoursemanyotherqualities,aprofessionalorganizationforconciergeswasformedinFranceinOctober1929byFerdinandGillet,whichwascalledLesClefsd'Or,meaningtheGoldenKeys.TheGoldenKeyreferstoanexperiencedconciergewhostandsbehindtheserviceboothinsuitortailcoateveryday,readytosettleallthequestionsputforwardbytheguests.YoucanrecognizetheGoldenKeysbythekeysonthelapelsontheiruniforms.ReadingBackNextHomeUnit4InformationDeskHomeQualitiesofaConciergeThesecrossedgoldenkeysaremorethanjustthesymboloftheorganization;theyarethesymbolofqualifiedandstandardizedservice.TheGoldenKeys,whohavereceivedprofessionaltraining,findjoyingivingguestspleasantsurpriseandthusfindtheirownvalueoflifeinservingothers.ReadingBackNextHomeUnit4InformationDeskHomepositiveadj.正面的；积极的e.g.Onthepositiveside,thepatientcanmoveherfingers.从好的方面看，这个病人能够活动她的手指了。e.g.It’sveryimportantforafamilytohaveapositiveinfluenceonthechildren.家庭对孩子产生积极的影响是非常重要的。BackNextHomeUnit4InformationDeskReadingHomeimpressionn.印象e.g.Myfirstimpressionofhimisfavorable.我对他的第一印象不错。e.g.IgotabadimpressionofLinda’sboyfriendbecauseofhisbadtablemanners.我对Linda的男友印象不太好，因为他吃饭时没规矩。BackNextHomeUnit4InformationDeskReadingHomepossessv.拥有；具有e.g.I’mafraidhedoesn’tpossessasenseofhumor.恐怕他不具有幽默感。e.g.InChinayou’renotallowedtopossessguns.在中国你不能拥有枪支。BackNextHomeUnit4InformationDeskReadingHomeessentialadj.必不可少的；重要的e.g.Experienceisessentialforthisjob.做这份工作经验非常重要。e.g.It’sessentialtocompletethetaskwithinateam.团队合作完成这项任务是必要的。BackNextHomeUnit4InformationDeskReadingHomebasicsn.基本要素；基本情况e.g.Asamemberofthishotel,youmustknowthebasicsofthishotel,liketheservicesweofferandthelocationsoffacilities.作为酒店的一员，你必须了解酒店的一些基本情况，如我们提供的服务以及各种设施的地点。e.g.Someschoolslackmoneyforbasicslikebooksandpencils.有些学校缺少资金购买书本、铅笔之类的基本用具。BackNextHomeUnit4InformationDeskReadingHom