顺丰速递有限公司运营管理现状与分析

编号淮安信息职业技术学院毕业论文题目顺丰速运有限公司运营管理现状和分析学生姓名唐克龙学号53011339院系商学院专业物流管理班级530113指导教师洪琼顾问教师二〇一四年六月摘要摘要随着经济的高速发展以及市场流通规模的不断发展，配送的的业务量不断增加，传统的物流配送方式已经不能适应市场经济的发展。特别是对于第三方物流企业的发展，配送是物流发展中不可或缺的部分，不合理的物流配送方式造成了企业成本的增加，所以面对这种情况，要求第三方物流配送企业在物流业务流程、仓储保管等其他方面能有所提升。如何使第三方物流企业获得更大竞争力，受到了企业的关注。本文采用网络搜索方法、归纳总结法等研究方法，以顺丰速递有限公司(以下简称“顺丰速递”徐州区为研究对象，以提高服务质量和降低配送成本为准则，从物流管理和市场竞争方面发现该公司运营管理过程中的一些问题，对其企业运作提出优化方案。这对快递公司降低资金消耗和提高客户服务质量有着重要的意义。关键词：顺丰速运竞争力运营管理AbstractAbstractWiththerapideconomicdevelopmentandthesizeofthecontinuousdevelopmentofmarketcirculation,distributionoftheincreasingvolumeofbusiness,thetraditionaldistributionmethodhasbeenunabletomeetthemarketeconomy。Especiallyforthedevelopmentofthird-partylogisticscompanies,distributionlogisticsdevelopmentisanintegralpartofthelogisticsanddistributionmeanstocauseunreasonableincreaseinthecostoftheenterprise,sothefaceofthissituation,requiringthird-partylogisticsenterprisesinthelogisticsbusinessprocesses,warehousingandotheraspectscanbeimproved。Howtomakethird-partylogisticsenterprisestogaingreatercompetitiveedge,bythebusinessconcerns。Inthispaper,thenetworksearchmethod,summarizedandotherresearchmethodstoSFExpressLtd(hereinafterreferredtoasSFExpress)Xuzhouareaforthestudy,inordertoimproveservicequalityandreducedistributioncostsasacriterion,fromalogisticsmanagementandmarketcompetitionfoundduringtheoperationandmanagementofthecompanysomequestionsraiseditscorporateoperationsoptimizationprogram。Thiscouriercompaniestoreducecapitalconsumptionandimprovecustomerservicequalityhasanimportantsignificance。Keyword：SFCompetitivenessOperationsManagement目录目录摘要..............................................................................................................................................IAbstract.....................................................................................................................................1第一章绪论...............................................................................................................................11.1研究背景和意义...............................................................................................................11.1.1研究的背景................................................................................................................11.1.2研究的意义................................................................................................................11.2研究内容...........................................................................................................................11.3研究方法...........................................................................................................................11.4论文结构...........................................................................................................................2第二章理论综述与行业发展趋势...........................................................................................32.1现代物流...........................................................................................................................32.2电子商务...........................................................................................................................32.3供应链管理.......................................................................................................................32.4仓储...................................................................................................................................42.4.1仓储的概念................................................................................................................42.4.2仓储管理的内容........................................................................................................42.5快递行业的发展现状与趋势...........................................................................................52.5.1中国快递业现状........................................................................................................52.5.2快递业行业现状和发展趋势....................................................................................5第三章顺丰速运运营管理现状.................................................................................................63.1公司简介...........................................................................................................................63.1.1公司简介....................................................................................................................63.1.2公司组织结构与岗位设置........................................................................................63.1.3网点布局与市场、客户............................................................................................63.2主要业务流程...................................................................................................................73.3企业运营管理模式...........................................................................................................83.4企业物流管理情况分析...................................................................................................93.4.1配送流程..............................................................................................