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CUSTOMERFEEDBACKQUESTIONNAIREWeneedyoursuggestionsandcommentsAccessibilityofourWebsite□Excellent□Verygood□good□fair□poor□verypoor□DisappointingYourmaininformationareaofinterest□产品范围1□产品范围2□产品范围3□产品范围4Adequacyoftheinformationprovided□Excellent□Verygood□good□fair□poor□verypoor□DisappointingHelpfulnessoftheinformationprovided□Excellent□Verygood□good□fair□poor□verypoor□DisappointingAboutourproductsHowfrequentdoyoupurchaseproductsfromTotal?□Daily□weekly□monthly□neverTotalproductsthatyoupurchasemostfrequently(Holddowncontroltoselectmorethanoneproduct)*□Jewellerypackaging□Jewellerydisplay□Watchpackaging□humidor□giftbox□othersPlacewhereyoupurchaseTotalproductsmostfrequently*NameofoutletwhereyoupurchaseTotalproductsmostfrequentlyRangeofTotal'sproducts□Excellent□Verygood□good□fair□poor□verypoor□DisappointingQualityofTotalProducts□Excellent□Verygood□good□fair□poor□verypoor□DisappointingPricingofTotal'sproducts□veryExpensive□Expensive□SomewhatExpensive□fair□Somewhatinexpensive□inexpensive□veryinexpensiveBasedonyourlastexperiencewithTotalproducts,wouldyoupurchaseproductsagainfromTotal?□Yes□No□MaybeAboutourservicesHowquicklyweanswerthephone□Excellent□Verygood□good□fair□poor□verypoor□DisappointingHowweanswerthephone□Excellent□Verygood□good□fair□poor□verypoor□DisappointingTheaccuracyandhonestyoftheinformationwesupplyyouwith□Excellent□Verygood□good□fair□poor□verypoor□DisappointingHowyoufindourcustomerservices□Excellent□Verygood□good□fair□poor□verypoor□DisappointingOurreliabilitytocallyoubackwhenwesaywewill□Excellent□Verygood□good□fair□poor□verypoor□DisappointingThelevelofservicethatyoureceivefromourservicestations□Excellent□Verygood□good□fair□poor□verypoor□DisappointingHelpfulnessofourservicestationstaff□Excellent□Verygood□good□fair□poor□verypoor□DisappointingOurabilitytomeetyourorders/requirements□Excellent□Verygood□good□fair□poor□verypoor□DisappointingTimelinessofourdeliveries□Excellent□Verygood□good□fair□poor□verypoor□DisappointingOurcomplainthandlingsystem□Excellent□Verygood□good□fair□poor□verypoor□DisappointingConditionofourservicestations□Excellent□Verygood□good□fair□poor□verypoor□DisappointingConditionofourservicestationequipment□Excellent□Verygood□good□fair□poor□verypoor□DisappointingBaseonyourlastexperiencewithourservices,wouldyoupurchaseproducts/servicesagainfromTotal?□Yes□No□MaybePleasesharewithusanyotherinformationwouldyouliketohelpusserveyoubetterComments/Suggestions:Complaint:Compliment:YOUCOMPANYNAME:SIGNATURE:DATE: