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CRMAMTAMTmaster@AMTeam.org:1.0133CRMAMTCRM()AMTCRMAMTAMTmaster@AMTeam.org:1.0233.............................................................................................................................2AMT...................................................................................................................3........................................................................................4...........................................................................................................................4.......................................................................................7................................................................................................9..................................................................................12CRM.......................................................................................................................12.............................................................................................................................14CRM.............................................................................................................16CRM.......................................................................................18CRM.......................................................................................................................18CRM.......................................................................................21CRM...................................................................................23ApplixiCustomerAdvantage.............................................................................................................23OracleApplication11i.........................................................................................................................25PivotalRelationship.............................................................................................................................25SalesLogix2000...................................................................................................................................26Siebel......................................................................................................................................................27eCRM..................................................................................................................................28SAPmyCRM...........................................................................................................................................................................................................................................................31CRM...............................................................................................33CRMAMTAMTmaster@AMTeam.org:1.0333AMTAMTwww.AMTeam.org1998915ERPCRMSCMCPCEAIEAMITAMTITAMTIT:www.AMTeam.orgwww.AMTeam.org/bacoAMT“IT”Club.amteam.orgAMTAMT“IT”AMT-http://www.AMTeam.orgAMTGroup226B3(200135)862168549933862168540420AM8:30-12:00,PM1:00-5:30AMTGroupA8A211E(100026)861065814968861065814968E-mailbeijing@AMTeam.orgAM9:00-12:00,PM1:00-6:30AMTGroup:3681204-1205510064020-83338999-1204,020-83338999-1205,020-83852278020-83852278E-mailguangzhou@AMTeam.orgAM9:00-12:00,PM1:00-5:30CRMAMTAMTmaster@AMTeam.org:1.04331999?2000200047001000CRMAMTAMTmaster@AMTeam.org:1.0533EMAIL;“”CRMAMTAMTmaster@AMTeam.org:1.0633300nlll3600llll“”InternetCRMAMTAMTmaster@AMTeam.org:1.0733CRMSalesForceAutomation,SFASFA90CRMAMTAMTmaster@AMTeam.org:1.0833SFASFACRMDellCRMSFA“”SFASFACRMCRMCRMAMTAMTmaster@AMTeam.org:1.0933CRM?50%–?5%–HarvardBusinessReview?–XeroxResearch?2/3CRMAMTAMTmaster@AMTeam.org:1.01033–YankeeGroup?93%CEO–AberdeenGroup51%20%21%2%CRMCRMCRMCRMCRMAMTAMTmaster@AMTeam.org:1.011331CRMAMT-1CRMEmailCRMAMTCRMCRMCRMAMTAMTmaster@AMTeam.org:1.01233CRMCRMOracleCRMCRM/CRMAMTAMTmaster@AMTeam.org:1.01333B2CERPLucent,Nortel,Aspect,Rockwell,Alcatel,ErissonCRMAMTAMTmaster@AMTeam.org:1.01433InternetEmailWebOracleCRMCRMCRMAMTAMTmaster@AMTeam.org:1.01533CRMI“”II5%20%ABCIIIIVCRMAMTAMTmaster@AMTeam.org:1.01633CRMCRMCRM1CRMCRM23CRM4CRMIT5CRMCRMAMTAMTmaster@AMTeam.org:1.01733CRMCRM67CRMCRMCRMAMTAMTmaster@AMTeam.org:1.01833CRMCRMCRM1.2.3.To-dos/4.5.BBSCRMAMTAMTmaster@AMTeam.org:1.019336.7.8.9.10.Web11.WebWeb12.SQLCRMAMTAMTmaster@AMTeam.org:1.0203313.CRMAMTAMTmaster@AMTeam.org:1.02133CRMCRMCRM1.CRM2.3.4.CRM1.CRM2.ITCRM3.CRM4.ADSL5.ERP6.DB7.8.9.Demo10.11.12.\CRMCRMAMTAMTmaster@AMTeam.org:1.0223313.As-Is14.15.Gap16.17.18.19.20.21.22.23.24.25.26.CRMAMTAMTmaster@AMTeam.org:1.02333CRMCRMCRMCRMCRMCRMIDC200081999CRM3230%2004121CRM2%ApplixOraclePivotalSalesLogixSiebelOnyxPeoplesoftLotusHPIBMBaanCommenceHyperionCRMApplixiCustomerAdvantageApplixCRMMomentumOEMApplixiCustomerAdvantageApplixiEnterpriseApplixiHelpDeskApplixiTM1iEnterpriseApplixiSalesApplixiServiceApplixiCustomerInsightiSales1.CallCenterEMAIL2.3.CRMAMTAMTmaster@AMTeam.org:1.024334.iService1.2.CallCenterwwwE-MailFAX3.4.iHelpDesk1.2.3.4.(IBMNetViewHPOpenView)