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本科生毕业论文题目：Microsoftword2003与2007产品界面可用性的比较研究姓名：高艳红学院：人文学院专业：应用心理学年级：2009级指导教师：苏文亮_2013年5月1日IMicrosoftword2003与2007产品界面可用性的比较研究摘要officeWord是一种文字处理软件，是我们日常工作生活离不开的一款办公软件。其中Word2003与Word2007是Word系列产品极受欢迎的文字处理程序。Word2003曾经在市场叱咤风云了一段时间，广为人们认可，是大众极为熟悉和喜好的一款文字处理软件。而后来的Word2007又成为继Word2003之后为广大用户青睐的一款文字处理软件。在本研究中，对20名被试进行实验。其中，word2003、word2007都不熟练的被试、熟练word2003但不熟练word2007的被试、不熟练word2003但熟练word2007的被试以及同时熟练word2003及word2007的被试，他们的比例接近1:1:1:1。以任务的完成率、操作出错次数、操作时间与微操作次数、使用帮助次数作为测试指标，使用SUS量表和QUIS量表评估用户主观可用性。结合使用客观指标测试和主观可用性测量对word2003和word2007进行可用性分析。分析得出：（1）Word2003的总体可用性水平比word2007高。客观绩效中，word2007的操作出错率、所需微操作次数、操作时间、使用帮助次数都比word2003小；任务完成率比word2003高；主观评价中，word2007在实用性、易用性和满意度上比word2003好；在易学性上和word2007没有太大差异。（2）主观评价指标与客观绩效相结合，可以从不同维度word的可用性水平，提高可用性研究的效度。关键字：word，可用性，主观评价指标，客观评价指标IIAcomparativestudyoftheproductinterfaceusabilityofMicrosoftword2003and2007AbstractMicrosoftCorp'sofficeWordisawordprocessingsoftware.Ithasdominantshareinwordprocessingsoftwareonthemarket.itisasoftwareinseparableinourdailylife.TheWord2003andWord2007isawordprocessingprogramWordserieswhichareverypopular.Word2003wasall-powerfulinthemarketforaperiodoftime,iswidelyrecognizedandfamiliartothepublic.Later,Word2007becomingawordprocessingsoftwarefavoredcustomersafterWord2003.Inthisstudy,thetaskcompletionrate,operation,operationtimeanderrortimesofmicrooperationtimes,usehelpnumberasthetestindex,usetheSUSscaleandQUISscaletoassesstheusersubjectiveavailability.usingobjectivetestandsubjectiveusabilitymeasurementtoanalysisWord2003andWord2007’savailability.Analysisshowsthat:(1)theleveloftheavailabilityofWord2007ishigherthanthatofWord2003inthewhole.(2)thecombinationofthesubjectiveevaluationandobjectiveevaluationindeximprovetheusabilityofvalidityfromtheusabilitylevelofdifferentdimensionsofword.(3)theintroductionofmicrooperationtimesasevaluationindexesofwordoperation,canbemoreaccurateintheassessmentofwordavailabilitylevels.Keywords:word,availability,subjectiveevaluationindex,objectiveevaluationindex目录摘要................................................................................................................................IAbstract......................................................................................................................II第一部分研究背景........................................................................................................11软件产品界面的可用性定义..........................................................................11.1软件的产品界面......................................................................................11.2可用性的定义..........................................................................................11.3可用性的几种评估方法..........................................................................21.31可用性测试.....................................................................................21.32焦点小组法.....................................................................................31.33启发式评价法.................................................................................31.34认知过程走查法.............................................................................32软件产品界面可用性研究的现状..................................................................43MicrosoftWord2003与2007界面可用性.................................................53.1MicrosoftWord2003和2007............................................................53.2Word2007和Word2003相比的界面改变.........................................53.3Word2003与2007界面可用性的研究现状.......................................5第二部分问题提出......................................................................................................61已有研究的不足.................................................................................................62本研究的目的.....................................................................................................63研究意义.............................................................................................................64研究假设.............................................................................................................6第三部分：研究设计....................................................................................................61.被试...........................................................................................................62.实验装置...................................................................................................73.实验材料...................................................................................................74.实验环境...................................................................................................85.实验任务...................................................................................................86.评价指标...................................................................................................96.1用户主观评价...........................................................................................96.1.1系统可用性量表——SUS量表...................................................106.1.2QUIS量表...............................