激发创新与协能使组织能力与能量达到最佳配置绩效管理

桂香梅2004.06.03激发创新与协能使组织能力与能量达到最佳配置-BuildingtheCompetenceforAgileOrganization2004中国企业绩效管理大会[e-mail]-TheKnowledge&InnovationCompany-©2004KinnogeneInc.KekeKeke是是睿基咨询中国执行董事睿基咨询中国执行董事;;曾任职中国和及海外多个曾任职中国和及海外多个高高级管理职位级管理职位;;包含美国管理协会包含美国管理协会(AMA)(AMA)中国执行董事及中国执行董事及ABBABB中国管理学院创始校长中国管理学院创始校长;;帮助多个企业在高竞争的市场上完成业务的增长。帮助多个企业在高竞争的市场上完成业务的增长。KekeKeke也是世界银行组织中国中小企业项目发展中心顾问也是世界银行组织中国中小企业项目发展中心顾问,,以及世界级管理咨询公司以及世界级管理咨询公司AccentureAccenture的组织诊断的组织诊断,,绩效绩效,,及能力模型的专家和实践者。在促进企业的生产率，推及能力模型的专家和实践者。在促进企业的生产率，推动管理的改善、组织和人力资源的开发，以及创新／变革指导方案上具有丰富的经动管理的改善、组织和人力资源的开发，以及创新／变革指导方案上具有丰富的经验验..KekeKeke是劳动部培训师认证专家组专家是劳动部培训师认证专家组专家,,上海澳商会执行委员上海澳商会执行委员,,曾是上海美商会培训发曾是上海美商会培训发展委员会主席展委员会主席,,任教英国任教英国StrathclydeStrathclyde的的EMBAEMBA课程课程,,为世界学习型组织为世界学习型组织(SOL)(SOL)的一员的一员,,并为其知识及创新网络并为其知识及创新网络(Knowledge&InnovationNetwork)(Knowledge&InnovationNetwork)的咨询委员的咨询委员..同时也是上同时也是上海台湾专业女性协会创始会长海台湾专业女性协会创始会长..KekeQueiStoryMakerandStoryTellerWhatisitthatmakesanemployee,manager,orEnterpriseeffective&competitive?????[e-mail]-TheKnowledge&InnovationCompany-©2004KinnogeneInc.Competitiveadvantagerestsontwothings,makingconsistentlygooddecisions,andmakingthesedecisionsquickly.Dr.HarpalSinghSupplyChainConsultants,Inc.(SCC).Discussionsoccurinsideandoutsidethecompanysothatmultipleperspectivesareconsideredsimultaneously–collaboration.Collaboration&Innovationinvolvesbothinternalandexternalfunctions.Itroutinely•increasestheownershipforprocesschanges,•transferskeybusinessknowledgefromonefunctiontoanother•focusestheinternalorganizationonexternalgoals,•decreasesthelostinformationbetweenhandoffsbyasmuchas30%.Collaboration&Innovation?[e-mail]-TheKnowledge&InnovationCompany-©2004KinnogeneInc.ANewBreed:ANewBreed:TheTheCollaborativeCollaborative&InnovationWorkforce&InnovationWorkforceAchievingCompetitivenessThrough:AchievingCompetitivenessThrough:‰‰FacilitatingTransformationFacilitatingTransformation--TheTheAgileOrganizationCompetenceAgileOrganizationCompetenceModelModel‰‰CaseStudyCaseStudy––BuildingacompetenceBuildingacompetencemodelmodel‰‰Approa[e-mail]-TheKnowledge&InnovationCompany-©2004KinnogeneInc.Collaboration,KnowledgeandCommunity:Collaboration,KnowledgeandCommunity:AContinuousLearningExampleAContinuousLearningExampleCommunityofPracticeTheBusiness/Corp.CommunityKnowledge&ContentBusinessIntellectualCapitalCollaborationCollaborationEnvironmentEnvironmentExplicitKnowledgeTransferLessonsLearnedImplicitKnowledgeTransferImprovedContent&[e-mail]-TheKnowledge&InnovationCompany-©2004KinnogeneInc.80%ofKnowledgeNotinAnySystem80%ofKnowledgeNotinAnySystem0%20%40%60%80%100%OrganizationalKnowledgePeople'sHeadsUnstructuredStructured(declarative/facts)80%ofITbudgetspentonmanaging4%ofdata,informationandknowledge©2002GigaInformationGroup,[e-mail]-TheKnowledge&InnovationCompany-©2004KinnogeneInc.AgileInnovativeAdaptiveFragileInnovateCollaborationCollaborationrequiresalignmentwiththebusiness,Innovationrequireson-goingdiscovery,seeding,andideaaccelerationAgilityistheproductCollaborationandInnovationAgilityIsAllAboutChangeAgilityIsAllAboutChangeanorganizationisagilewhenitcanquicklyidentifythechangeincustomerdemandandmarketconditi[e-mail]-TheKnowledge&InnovationCompany-©2004KinnogeneInc.PrinciplesofchangefacilitationPrinciplesofchangefacilitation((组织变革促动的原理组织变革促动的原理))‰‰changeisaprocess,notanevent;changeisaprocess,notanevent;‰‰changeisaccomplishedbyindividualsfirst,thenbychangeisaccomplishedbyindividualsfirst,thenbyinstitutions..institutions..‰‰changeisahighlypersonalexperience,individualschangeisahighlypersonalexperience,individualschangeatdifferentratesandindifferentways.changeatdifferentratesandindifferentways.‰‰changeentailsgrowthinbothfeelingsaboutandchangeentailsgrowthinbothfeel[e-mail]-TheKnowledge&InnovationCompany-©2004KinnogeneInc.NewCompetenciesNewCompetencies‰‰DistinguishesprocessfromcontentDistinguishesprocessfromcontent‰‰ManagetherelationshipandpreparesthoroughlyManagetherelationshipandpreparesthoroughly‰‰UsethetimeandspaceintentionallyUsethetimeandspaceintentionally‰‰SkilledinevokingparticipationandcreativitySkilledinevokingparticipationandcreativity‰‰PracticedinhonoringthegroupandaffirmingitswisdomPracticedinhonoringthegroupandaffirmingitswisdom‰‰CapableofmaintainingobjectivityCapableofmaintainingobjectivity‰‰ReleasesblockstotheprocessReleasesblockstotheprocess‰‰AdaptstothechangesituationAdaptstothechangesituation‰‰AssumesorsharesresponsibilityforthegroupjourneyAssumesorsharesresponsibilityforthegroupjourney‰‰SelfSelf--confidenceandauthenticityconfidenceandauthenticity‰‰MaintainspersonalintegrityMaintainspersonalintegrityANewBreed:ANewBreed:TheTheCollaborativeCollaborative&InnovationWorkforce&[e-mail]-TheKnowledge&InnovationCompany-©2004KinnogeneInc.CharacteristicsCharacter