培训礼宾英语-Concierge-English

礼宾英语ConciergeEnglishTrainingOfficeApril,2008ConciergeEnglish礼宾英语1ContentPartI.SituationalDialogueGreetingGuests2问候CheckingBaggage3检查行李ShowingAGuesttotheFloor4带客人上房间HelpLookingforBaggage5帮助寻找行李ProvidingInformation6问询LimousineService7出租车服务SayingGoodbyetotheGuest8送别PartII.CommonlyUsedExpressions9ConciergeEnglish礼宾英语2PartI.SituationalDialogueGreetingGuestsDialogueOneBellboy:Goodmorning!Madam.Guest:Goodmorning!Bellboy:WelcometoMissionHills!Guest:Thankyou.Bellboy:Letmehelpyou.Isallofyourbaggagehere?Guest:Yes,I’vegotthreesuitcases.Bellboy:Comethisway,please.Thereceptionisoverthere.Guest:Thanksalot.Bellboy:Abellboywillshowyoutoyourroomwhenyouhavefinishedcheck-in.Guest:OK.That’sfine.Bellboy:Enjoyyourstay.DialogueTwoBellboy:Goodafternoon,sir.Guest:Goodafternoon.Bellboy:WelcometoMissionHills.Guest:Thankyou.Bellboy:Pleasecheckyourbaggagehere.I’llcarryittothereceptiondesk.Guest:Oh,myGod!Ican’tfindmyhandbag.Itmusthavebeenleftbehindtheshuttlebus.Bellboy:Don’tworry.I’llgoandgetitforyou…Isthisyourhandbag,sir?Guest:Yes,itis.It’sverykindofyoutodoso.Wouldyoupleaseacceptthegiftformythanks?Bellboy:Thankyou.ConciergeEnglish礼宾英语3CheckingBaggageDialogueOneClerk:Goodmorning!Madam.MayIhelpyou?Guest:Yes,I’dliketocheckmybaggage.Clerk:MayIhaveyournameandroomnumber?Guest:Yes,here’sthecard.Clerk:Howmanypiecesofbaggagehaveyougot?Guest:I’vegotfourpiecesinall.Clerk:Whenwillyouwantthem?Guest:Inthreedays.Clerk:Pleasekeepthenametag.Guest:Thankyou.Clerk:You’rewelcome.DialogueTwoClerk:Wouldyouliketocheckyourbaggagehere,sir?Guest:Yes,I’mleavingforHangzhoutodayandI’llbebackinthreedays.SoI’llleavethetrunkinthestoreroom.Clerk:Isthereanyfood,anythingvaluableorbreakableinthetrunk?Guest:Oh,hereisawatch,porcelainandabottleofwhiskey.Clerk:I’mafraidyouhavetotakethemout.Thewhiskeyiscombustible,theporcelainisafragileobjectandthewatchisalsovaluable.Guest:I’msorry.Idon’tknow.I’lltakethemout.Iseverythingready?Clerk:Yes,thankyouforyourcooperation.Haveagoodjourney!Guest:Thankyou.DialogueThreeGuest:I’msorry.I’velostmytags.HowcanIdoaboutit?Clerk:Wouldyoupleaseshowmeyourkeycard?Guest:Hereitis.Clerk:Isee.Whatisyourbaggage?Anddoyourememberthetag’snumberorcolor?Guest:It’sasuitcase.itisredorsomething.Clerk:Couldyougivemeadescriptionofyourcase?Guest:It’slikethis.It’ssquarewithaleathercover.Yes,Iremember,thereisgreenstringaroundthehandle.That’sright.Clerk:I’llcheckitforyou…sorryforkeepingyouwaiting.I’vefoundit.Isthisyours?Guest:Yes,itistherightone.Clerk:Allright.ConciergeEnglish礼宾英语4ShowingAGuesttotheFloorDialogueOneBellboy:Goodafternoon,Mr.Baldwin.Yourroomisonthe5thfloor.I’llshowyoutotheroom.Thisway,please.Guest:It’sverykindofyou.Bellboy:Mypleasure,Mr.Baldwin.Well,isthisyourfirsttimetocometoChina?Guest:No,itisthesecondtime.Bellboy:Oh.Yourroomfacesthegolfcourse.It’slovely.Guest:Hownicetohavethebeautifulsurroundings!Whataboutthefoodhere?Doyouservewesternfood?Bellboy:Yes,therestaurantsservenotonlyvariouskindsofChinesefoodbutalsowesternfood.Guest:That’sgreat!Bellboy:Areyouhereonbusinessorforaholiday?Guest:I’mhereonbusiness.Bellboy:Hereistheroom.Guest:Thankyouverymuchindeed.Bellboy:Mypleasure.DialogueTwoBellboy:Goodevening,madam.You’vefinishedcheck-in,haven’tyou?Guest:Yes,I’vejustgotthekeytotheroom.Bellboy:ShallIshowyoutotheroomnow?Guest:Yes,let’sgo.Bellboy:You’vegotthreehandbags.Isthatcorrect?Guest:Yes,right.Bellboy:Isthereanythingfragileinyourhandbag?Guest:Yes,thereissomepotteryinthisbag.Bellboy:Letmecarrythosetwobagsforyou.Guest:Thanks.Bellboy:Followme,please.Guest:Allright.HereIcome.Bellboy:Theliftisthisway…Guest:Thankyou.Bellboy:You’rewelcome.ConciergeEnglish礼宾英语5Thisisthe5thfloor.…HereisRoom5008,Madam.Whenyoucheckout,pleasedial3andwe’llhelpyouwithyourbaggageatonce.Well,Ihopeyou’llhaveanicestayhere.Goodnight.Guest:Thankyouverymuchindeed.Goodnight.HelpLookingforBaggageDialogueOneGuest:Excuseme.Canyoudomeafavor?Clerk:Yes,ofcourse.WhatcanIdoforyou,sir?Guest:I’velostahandbag.Clerk:Doyourememberwhenyoucouldn’tfindit?Guest:Letmethinkitover.Oh,Irememberitnow.Iboughtapairofsportsshoesandthentookataxibacktothehotel.Right,itmuststillbeinthetaxi.Clerk:Doyourememberthetaxinumber?Guest:No,Idon’t.Ionlynoticedit’saToyotacar.Clerk:Couldyoutellmewhat’sinthehandbag?Guest:Yes,thereisapassport,about2,000U.S.Dollars,1,000HongKongdollarsandsomeRMBpocketmoney.Clerk:Allright.We’lltryourbesttofindit.Oncewe’vegotnews,we’llinformyouassoonaspossible.Couldyoutellusyournameandroomnumber?Guest:Yes.MarySmith.Room3311.Sorrytoputyoutotrouble.Clerk:Notroubleatall,Ms.Smith.DialogueTwoGuest:Goodmorning!Couldyouhelpme?Clerk:Certainly.Whatisthetrouble?Guest:I’vejustfoundatravelingbagismissing.Clerk:Areyousurewhereyoulostit?AndmayIhaveyournameandroomnumber,please?Guest:Yes,attheairport.I’mIrisJackson,room6026.Clerk:Don’tworry,Ms.Jackson.Pleasetellmethearticlesinthebag,I’llcontactthepeopleattheairport.Guest:It’sthenormalsizewithadesignofblueandwhitestripes.ConciergeEnglish礼宾英语6Clerk:(Hello,isthistheLostandFoundOfficeattheairport?ThisisMissionHillsResort,oneofourguestshaslostabagwithblueandwhitestripes.Wh