酒店英语Unit-3-Concierge-Service

Unit3ConciergeService大堂服务（礼宾服务）concierge[‘kɒnsɪeəʒ]n.礼宾部，看门人Unit3ConciergeService大堂服务金钥匙服务（礼宾服务）ShowRooms介绍房间BookTickets订票服务CarryLuggage帮客人拿行李ProvideHotelInformation介绍酒店BookTaxis预订出租车TheProcedureofWelcomingGuestsStep1Greetingguests问候客人Step2Countingluggage清点行李Step3Leadinggueststothefrontdesk引领客人至总台Step4Leadinggueststotherooms引领客人至客房Step5Introducingroomsandservices介绍房间及服务luggage[‘lʌgɪdʒ]n.行李suitcase[‘suːtkeɪs]n.手提箱handbagn.手提包trolleycase['trɒlɪ'keɪs]n.拉杆箱cart[kɑːt]n.手推车luggagecart行李车café[‘kæfeɪ]n.咖啡馆first-class一流的western-style西式的bar[bɑː]n.酒吧convenience[kən‘viːnɪəns]n.方便atyourconvenience在您方便之时introduction[,ɪntrə‘dʌkʃ(ə)n]n.介绍introduceV.介绍luggage[‘lʌgɪdʒ]n.行李suitcase[‘suːtkeɪs]n.手提箱handbagn.手提包café[‘kæfeɪ]n.咖啡馆cart[kɑːt]n.手推车luggagecart行李车first-class一流的western-style西式的bar[bɑː]n.酒吧convenience[kən‘viːnɪəns]n.方便atyourconvenience在您方便之时introduction[,ɪntrə‘dʌkʃ(ə)n]n.介绍introduceV.介绍Whatkindofservicedoesthebellmanoffertotheguest?Thebellmancarriesluggage,provideshotelinformationandleadstheguesttotheroom.Dialogue1•Whatdoesthebellmandoaftergreetingtheguest?Thebellmancountstheluggage.•WhatkindsofpeopleoftenchoosetheCityWallHotelasthefavoriteplacetostay?VIPs,officialguestsandbusinessmenfrommanycountries.Keysentences•Step1问候客人：•ShallIhelpyouwithyourluggage?•=____/_____Ihelpyouwithyourbaggage?•没关系：•It’smypleasure.•=___________________.=____________.•=_______________.YouarewelcomeCanMayNotatallThat’sallright/OK•Step2清点行李•Onesuitcaseandonehandbag,aretheseallyours?•Aretheseallyourbaggage?•Step3引领客人去总台•Thisway,please,sir.•Followme,please.•Pleasecheck-inatthefrontdeskandI’llwaitforyou.•Step4引领客人至客房•Letmeshowyouuptoyourroom.•Followme,please.•Thisway,please.•Hereisyourroom.Step5介绍房间及服务Ourhotelisafirst-classhotel(5-starhotel)andchosenasthefavoriteplaceto…TherearethreeChineserestaurants,twowestern-stylerestaurants,abaranda24-hourcafé.Thereisacoffeeshoponthethirdfloor.Theyarereadytoserveyouatyourconvenience.•Thebusinesscentercansendfaxessende-mails,typedocuments,photocopydocumentsandpostlettersforyou.ActthedialogueRevision•行李•手提箱•手推车•介绍•大堂服务•一流的酒店•西式的餐厅•一个24小时咖啡厅•在你方便的时候•luggage•suitcase•cart•introduce•conciergeservice•afirst-classhotel•awestern-stylerestaurant•a24-hourcafé•atyourconvenienceairconditioner空调[kən'dɪʃ(ə)nə]controlpanel控制面板['pæn(ə)l]laundryservice洗衣服务['lɔndri]n.洗衣，洗衣店channeln.频道['tʃæn(ə)l]dial[‘dail]v.拨电话immediately[ɪ‘miːdɪətlɪ]adv.立即tip[tɪp]n.小费taketips拿小费airconditioner[kən'dɪʃ(ə)nə]空调controlpanel[‘pæn(ə)l]控制面板laundryservice['lɔndri]洗衣服务channel[‘tʃæn(ə)l]n.频道dial[‘dail]v.拨电话immediately[ɪ‘miːdɪətlɪ]adv.立即tip[tɪp]n.小费taketips拿小费Dialogue2•Whatdoesthebellmanintroducetotheguest?•OnwhichchannelcantheguestenjoyEnglishprograms?•Howcantheguestgetlaundryservice?Thebellmanintroducestheroomfacilitiesandthelaundryservice.OnChannel5andChannel6.Dial16forlaundryservice.Keysentences•Step1放置行李•Wherewouldyoulikemetoputyourluggage?•Step2介绍房间设施•Thisistheairconditionercontrolpanel.Andthebathroomisoverthere.•Weofferhotwater24hoursaday.•YoucanenjoyEnglishprogramsonChannel5andChannel6.•Step3介绍酒店其他服务•Dial16forlaundryservice.•Dial12forroomservice.•IsthereanythingelseIcandoforyou?•=What____canIdoforyou?•Step4拒收小费•It’sverykindofyou.Butwedon’ttaketips.Thanksanyway.elseMatchthefollowingsentences•G:Justputitonthetable.•G:Istherehotwaterinthebathroom?•G:Howabouttheroomservices?•G:WhichchannelistheFrenchchannel?•B:TheFrenchprogramsareshownonChannel7.•B:Dial12forroomservice.•B:WhereshouldIputthebag?•B:Weofferhotfor24hours.1.G:____________________________B:Thebathroomisoverthere.2.B:Wherewouldyoulikemetoputyourluggage?G:_____________________________3.G:_____________________________B:It’sverykindofyou,sir.Butwedon’ttaketips.4.G:ArethereanyEnglishprogramsontheTV?B:______________________________Whereisthebathroom?Anywhere,please.Hereissomethingforyou.Yes.YoucanenjoyEnglishprogramsonChannel5andChannel6.Listening•1.Thedialoguehappens_______.•A.intheeveningB.tomorrowmorning•C.inthemorningD.at8o’clock•2.Thetaxiwillwaitfortheguest______.•A.intheguestroomB.onWangfujingStreet•C.atthefrontdeskD.infrontofthegateCDFillintheblanks•A.Goodmorning,sir.Nicetomeetyou.________________•B.Goodmorning.Iwantataxi.I’mgoingtoWangfujingStreet.•A.Yes,sir.__________________________•B.At9o’clocktomorrowmorning.•A.__________________________•B.Pleasewaitinfrontofthegate.•A.__________________________•B.Thankyou.CanIhelpyou?Whattimedoyouwantthetaxi?WhereshallIwaitforyou,sir?Thisisyourcarnumber.酒店名称：NewCenturyGrandHotel客人行李：一个拉杆箱一个手提包酒店情况：五星级酒店，包括3个中餐厅，2个西餐厅，1个日本料理店(Japaneserestaurant)，一个酒吧，一个雪茄吧(cigarbar),两个咖啡馆房间设施：免费无线网络(freewireless)24小时提供热水拨打2010转前台2012转客房服务2016转洗衣服务频道5和6为英文，7为法文，8为日文