酒店英语unit-5-luggage-service

Unit5LuggageserviceHowtoreceiveguestsinfrontofthelobbydoor.如何接待客人入住酒店Howtoofferspecialbellservice/luggageserviceforguests.如何向客人提供专项应接服务AimsofStudyingWatchandanswer1.Whatservicecanabellboyprovidetotheguest?2.Whatdidthebellboydoafterhearrivedattheguestroom?3.Shouldabellboyknowsomeotherinformationaboutthehotel?HotTipWhatyoushouldbeabletoknow你应该知道的知识1.任务流程■Greettheguest.问候客人。■Helptheguestwiththeluggageoutofthecar.帮助客人把行李提出车外。■Confirmthepiecesoftheluggage.确认行李的件数。■Puttheluggageontheluggagecart/trolley.把行李放在行李车上。■AccompanytheguesttotheFrontOfficeforcheckingin.陪同客人去前厅部办理入住登记。■Waitfortheguestwhileheischeckingin.客人办理入住登记时在旁等候。■Accompanytheguesttotheroom.陪同客人去客房。■Openthedoorfortheguestandintroducetheroomfacilitiessimply.为客人开门并简单介绍客房设施。■Extendyourwishestotheguest.向客人表达祝愿。HotTip2.任务技巧■Beforedeliveringtheguest’sluggage,confirmthepiecesoftheluggage.在运送客人行李前，确认行李的数量。■Accompanyingtheguest,thebellmanmustgoaftertheguestofthehotel.在陪同客人时，行李生必须走在客人后面。■Accompanyingtheguestintotheelevator,thebellmanshouldgointotheelevatorfirstwithluggage.Whilegoingoutofthelift,saytotheguest:“Afteryou,sir”.陪同客人进电梯，要带行李先行进入。当客人出电梯时，对客人说：“先生，您先请。”■Whenaccompanyingtheguesttotheroom,youcanintroducethefacilitiesandservicesofthehoteltohim/her.陪同客人到房间途中，你可以介绍酒店客房的设施和服务。HotTip词汇与表达barber’sshop理发店Cafén.咖啡吧postservice邮件服务billiardroom台球房bowlingn.保龄球HotTip词汇与表达RecreationCenter康乐中心HealthCenter健身中心BeautySalon美容院airconditioner空调hotelserviceguide酒店服务手册HotTip实用知识■SomeusefulwordsandexpressionsintheConcierge礼宾部实用词汇及表达parkingattendant停车场服务生doorman门童headporter行李领班groupbaggagerecord团队行李登记airportpick-upservices机场接送服务flightnumber航班号travelagency旅行社luggagetag行李标签roominglist分房单luggagecart行李车luggagebelt行李带■3.usefulsentencesGoodmorning,sir/madam.Welcometo_________.GardenHotel.I’lltakecareof_________.Yourbaggage/luggage我会照看您的行李Yourthingswhileyoucheckin您办理入住登记时，我会照看行李。Yoursuitcase我会照看您的手提包。Everythinghere我会照看这里的一切Excuseme,sir/madam.Doyouneed____________________?Myhelpwithyourluggage您需要我帮您拿行李吗？Metogetatrolley/cart您需要我帮您推辆行李车过来吗？Awake-upcall您需要电话叫早服务吗？Metoarrangeahotelcar/taxi您需要我安排一辆酒店的车/出租车吗？Metogetyouacitymap您需要我给您拿张城市地图吗？Excuseme.Shall/MayI_________________?Carrythesuitcases需要我给您拿行李吗？Moveyourbaggagetoyourroom需要我把行李送到您房间吗？Carrythesebagstoyourtaxi需要我把行李拿到出租车上去吗？ShowyouthewaytotheReceptionDesk需要我领您去前台吗？Giveyouabriefintroductionaboutthehotel需要我给您简单介绍一下酒店吗？Excuseme,sir/madam.__________?Howmanypiecesofluggagedoyouhave您有几件行李？Isthisallyourluggage这些是您全部的行李吗？Youhavethreesuitcasesandonebag…您有三个箱子和一个包，对吗？MayIhaveyourluggagenumber,please可以告诉我您的行李号吗？Thesepiecesareallyours,isthatright这些行李都是您的，对吗？Thisway,please,sir/madam._________.Watchyourstep,please请小心台阶。Mindyourhead,please请小心碰头。Pleasebecareful请当心Pleaseholdthehand-rail请拉好扶手Pleasewatchthestairs请小心台阶ExercisesExerciseI:CompletethefollowingdialogueaccordingtotheChineseinbraketsandthenreaditinroles.J=Jane(Doorman)S=StephenNobel(Guest)J:(先生,您有什么急事吗?我能帮你什么吗?)S:Yes.Canyougetmeataxi?J:(请稍等片刻｡我们让应接员替您叫车｡)S:Ihaveanappointmentwithmyclientat800p.m.Notmuchtimeforme.J:(现在是下班时间,所以很难找到出租车｡)S:Ican’twaittoolong.J:(但是我们会尽力叫车｡我想车很快就会来的｡)S:OK,thankyou.Whatisthehurry,sir?MayIhelpyou?___________________________________________________________________Pleasewaitamoment.Iwillaskthebellboytogetoneforyou.___________________________________________________________________Everyoneisgettingoffworknow,sotaxisarehardtofind.___________________________________________________________________Butwewilltryourbest.Ithinkitwillcomeverysoon.___________________________________________________________________DialoguesDialogue1J:Goodafternoon,sir.Welcometoourhotel.S:Goodafternoon,thanks.J:Soyouhavegotaltogetherthreepiecesofbaggage?S:Er...Maybefour.Letmehaveacheck...J:Twosuitcasesandonebag.Isthatright?S:Yes.That’sall.Sorry,youareright.Threepieces.J:Nevermind,Sir.TheReceptionDeskisstraightahead.Afteryou,please.S:Thankyou.AttheEntrance在门口J=Jacky(Doorman)S=StephenNobel(Guest)TranslationDialoguesDialogue2J:Goodmorning,sir.WelcometoourhotelS:Goodmorning.J:Becarefulasyoustepdown.S:Thankyou.J:Isthisallyourluggage?S:No,Ihaveanothersuitcaseintherearofthecar.J:Letmecarrythisforyou.S:Thanks.That’skindofyou.OpeningtheCarDoor开车门服务J=Jane(Receptionist)S=StephenNobel(Guest)DialoguesDialogue2J:Youarewelcome.HaveyoueverbeentoChinabefore?S:No,thisismyfirst.Ihavewantedtoseethebeautifulcountryforsolong.J:Therearealotofplacesworthsightseeinginthecountry.Ihopeyouwillfindyourstayhereenjoyable.S:Ihopeso,too.J:Thisway,please.TheReceptionDeskisoverthere.Thebellboywillsendyourluggageuptoyourroomafteryouhavecheckedin.S:Fine.Thanksforthetrouble.J;Notatall.We’realwaysatyourservice.ExercisesExercisesII:Makeupadialoguebasedonthefollowingsituationandrole-playittotheclass.两位客人乘坐出租车来到了天天酒店,行李比较多,有三只手提箱放在出租车的后箱｡应接员迎了上去｡homework•FinishTaskAandTaskB•Reviewwhathasbeencoveredtoday