新职业英语1酒店英语--Unit-1

新职业英语中国劳动关系学院高等职业技术学院Unit1ReservationListeningSpeaking4Warming-Up1Reading23BackNextHomeWriting5Project6VocabularyandStructure7ListeningScript8Warming-upUnit1Reservationsingleroom—Bdoubleroom—DTWB/standardroom—Atripleroom—CSuggestedAnswersTask1Matchtheroomtypeswiththeircorrespondingpictures.BackNextHomeWarming-upUnit1ReservationA—deluxesuiteB—presidentialsuiteC—executivesuiteD—juniorsuiteSuggestedAnswersTask2Writeeachoftheexpressionsunderitscorrespondingpicture.BackNextHomeWarming-upTask3Howmanyroomtypesdoyouknownow?Whatarethey?DiscusswithyourpartnerwiththehelpofthewordsinTasks1and2.Unit1ReservationFromTask1and2,nowIknoweightroomtypes.Theyaresingleroom,doubleroom,TWB(twinbedsroomwithprivatebath)orstandardroom,tripleroom,deluxesuite,presidentialsuite,executivesuite,andjuniorsuite.SuggestedAnswersBackNextHomeWarming-upUnit1ReservationMoreRoomTypes(1):deluxesingleroomsea-viewroomdeluxeweddingsuiteBackNextHomeWarming-upUnit1ReservationMoreRoomTypes(2):familysuiteBackNextHomeWarming-upUnit1ReservationMoreRoomTypes(3):ChinesesuiteJapanesesuiteBackNextHomeTask1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.1.WhyisthereservationveryimportantintheworkofFrontOffice?2.HowcantheCentralReservationSystemfacilitatethereservationwork?ReadingUnit1ReservationBackNextHomeReadingUnit1ReservationSincemostpeoplemakereservationsbeforetheirstay,theReservationDepartmentusuallybecomeshotelguests’firstcontactwiththehotel.Efficientandhigh-qualityreservationservicewillcreateguestsatisfactionandbringhotelprofitabilityinreturn.Therefore,reservationisanimportantFrontOfficefunction.SuggestedAnswers1.WhyisthereservationveryimportantintheworkofFrontOffice?BackNextHomeReadingUnit1ReservationSincemostpeoplemakereservationsbeforetheirstay,theReservationDepartmentusuallybecomeshotelguests’firstcontactwiththehotel.Efficientandhigh-qualityreservationservicewillcreateguestsatisfactionandbringhotelprofitabilityinreturn.Therefore,reservationisanimportantFrontOfficefunction.SuggestedAnswers2.HowcantheCentralReservationSystemfacilitatethereservationwork?BackNextHomeCentralReservationSystemSincemostpeoplemakereservationsbeforetheirstay,theReservationDepartmentusuallybecomesguests’firstcontactwiththehotel.Therefore,reservationperformsanimportantFrontOfficefunction.Efficientandhigh-qualityreservationservicehelpscreatehigherlevelsofguestsatisfactionandbringhotelprofitabilityinreturn.ReadingUnit1ReservationBackNextHomeCentralReservationSystemPeoplecanbookhotelroomsinanumberofways,bytelephone,mail,fax,ortheInternet.TheintroductionoftheCentralReservationSystem(CRS)greatlyfacilitatesthereservationprocess.TheCRSisacomputerizedsystemthatstoresanddistributesinformationonahotel,resort,orotherlodgingfacility.ReadingUnit1ReservationBackNextHomeCentralReservationSystemTheinformationcommonlystoredintheCRSincludestheroomrate,roomallotments,roomtypes,roomavailability,hotelinformation(suchasaddress,phonenumber,faxnumber,roomfeatures,andhotelfeatures),hotelcancellation,depositandminimumstayinformation,nearbyInternationalAirTransportAssociation(IATA)citiesandairports,on-siteornearbyrestaurants,barsandattractions.ReadingUnit1ReservationBackNextHomeCentralReservationSystemTheCRSlinksdifferenthotelsinahotelchainwitheachother.Italsolinksthemajorairlineseatreservationsystemsandthecomputerterminalsintheofficesofimportanttravelagencies.Thustheguest’sreservationisverymuchfacilitated.Fornowtheguestcansimplygotoeitheratravelagencyoranairlineofficeorahotelandhaveallhistravelarrangementsmade.ReadingUnit1ReservationBackNextHomeCentralReservationSystem“TheInternetisbecomingmoreandmoreimportantforhotelbookings.However,Iwouldn’tsayoverallitisgoingtoincreaseourbookings.Wehavetobeawareofitbecauseit’sadifferentmethodofthewayguestscanbook,”thesalesmanagerJohnfromonefive-starhotelsays.“So,wehavetomakesureweareofferingtherightrates,attherighttimeandinsimpleEnglish,sothateveryonearoundtheworldcanunderstand,asnowitisnotjusttravelagentsaccessingthehotelinformation,it’ssomebodysittingathome.”ReadingUnit1ReservationBackNextHomereservationn.预订eg.Ineedtoconfirmmyreservation.我需要确认我的预订。ReadingUnit1Reservationeg.Haveyoumadeareservation?您做过预订吗？BackNextHomecontactn.联系eg.Thechildrenlostcontactwiththeirfamilies.孩子们和家人失去了联系。UsefulExpressions:•contactwith与……的联系•be/getincontact(withsb.)与（某人）联系/联系上•stay/keepincontact(withsb.)保持与（某人）的联系•losecontact失去联系ReadingUnit1ReservationBackNextHomeefficientadj.有效率的eg.Serviceattherestaurantisefficientandfriendly.这家餐厅服务高效，态度友好。Theheatingsystemisveryefficientinitsuseoffuel.该供暖系统能高效节省燃料。ReadingUnit1ReservationBackNextHomeprofitabilityn.盈利能力eg.Theyplantoincreaseprofitabilitybymakingthefactorymoreefficient.他们计划通过提高工厂效率来增加盈利能力。Thefirmisnowshowingsignsofareturntoprofitability.公司现在又重新显示出盈利的势头。ReadingUnit1ReservationBackNextHomefacilitatev.使便利eg.Dividingstudentsintosmallgroupsusuallyhelpsfacilitatediscussion.ReadingUnit1Reservation将学生们分组通常有助于促进讨论。Moderndevicesfacilitatedomesticwork.现代设备使家务活便利了。BackNextHomedistributev.分配eg.Copiesof