品质改善报告

ExitCS1QualityImprovementReportPreparedby:RamboDuanReviewedby:Billy.BApprovedby:DannyChyouDate:27thOct.,2015Contents2CS1ExitCriteriaReviewCS1BackgroundKeyIssueandImprovementActions124CustomerService&QualitySystemReview32014/04:Ultra10MAFLite-onCS1Information(Background)--①RMApartsshippedtoFlexTJcausedhighblemishissue.Lite-onproduced580pcsdefectivecameraswithabnormalAWBgoldensamplevalueinEEPROM,1.5KphonesareRMAbacktoFoxconnfromcustomer.2015/1：Valocia13MOIS2015/3:Valocia13MOISLensgluedamagedafterMotoALTdroptest.2015/1:DVX1.26MStopproductionlinewithoutofficialinformMotoandwithoutrootcause.OTPre-programmedimagersfailedfocusingatinfinity~2,8Kand1fieldreturnwithdefocusingatinfinity(only1XOTPallowedbyMotorola)2014/07:DVXBig8MAF2014/04:ELX5MFF2015/4:Valocia13MOISRemovedtestingproductionlinewithoutinformMotoofficially.2014/04:DVX5MAF53KSortedoutgoodpartsforLSCsettingincorrectthatLite-onshippedoutstillfailedRU~7.5DPHUatMotoGphoneobservedatthefirstlotof80unitscontrolrun2ndOTPpartsforLSCsettingincorrectfailedRUagainwith~0.01%defectratesincenofollowingupSDEinstructiontohaveFLTvalidation100%LSCspecsettingincorrect(60%LSCspec)caused~20%RUfailedatMotoGphone2014/05:DVX5MAF2014/05:DVX5MAFLite-onhas1.16%MTFdefectrateinFoxconnduetoLite-onDC2testwithdefocusingDACvalue.2014/04:DVX5MAF2014/05:Ultra10MAFRemovedKareaproductionwhilePCNhasnotapprovedforproductionmovingfromKareatoCareaRemovedtestingproductionlinewithoutinformMotoofficially3OTPFailurea.Incorrectprogram---AWBFailureb.WrongDACvalue---MTFFailurec.DoubleOTPinthesamepage---FocusingFailured.IncorrectLSCsetting---RIFailuree.DifferentOTPread-outsequenceandmethodwithcustomer---RIFailuref.Backlightaberrance---RIFailureOTPIssue6件ChanceManagement4件RMAProcessing1件ReliabilityFailure1件KeyIssueCategoryChangeManagementa.RemoveUltra10MAFproductionlinewithoutcustomerofficialapproval.b.RemoveDVX5MAFproductionlinewithoutcustomerofficialapproval.c.Remove13MOISproductionlinewithoutcustomerofficialapproval.d.Stopproductionlinewithoutcustomerofficialapproval.ReliabilityFailurea.The2dotslensgluemeetsLite-onreliabilitytest,butcannotmeetMotoALT.---ALTFailureRMAProcessinga.SorttheRMApartsandthegoodpartsreshiptocustomer.---BlemishIssue.OTPFailure6件ChangeManagement4件ChanceManagement4件ReliabilityFailure1件RMAProcessing1件Lite-onCS1Information(Background)--②OTPImprovementReportParticleImprovementReportOptimizethechangemanagementOptimizeProductDesigndocument45BeforeAfterComparison•IncorrectLSCsetting---RIFailure•DifferentOTPread-outsequenceandmethodwithcustomer•Backlightaberrance---RIFailure•DoubleOTPinthesamepage---FocusingFailureDVX(5MAF)Ultra(10MAF)•FouractionsforRIFailure0casesameissue•TwoactionsforFocusingFailure0casesameissueDVX(5MAF)Q22014Q220143Ultra(10MAF)1Valocia(13MOIS)AfterQ220152AfterQ32014AfterQ320140Valocia(13MOIS)•Incorrectprogram---AWBFailure•WrongDACvalue---MTFFailure•SevenactionsforAWB&MTFFailure0casesameissueOTPIssuePerformanceReview--①Q12015DVX5MAFUltra10MAFValocia13MOIScases123cases12300BeforeImprovedAfterImprovedBeforeAfterDVX5MAFOTPIssueBeforeImprovedUltra10MAFOTPIssueBeforeImprovedValocia13MOISOTPIssueAfterImprovedAfterImproved0pcsOTPdefect64KpcsOTPdefectsBeforeAfter0pcsOTPdefect90KpcsOTPdefects0pcsOTPdefect50KpcsOTPdefectsBeforeAfterDVX5MAFOTPIssueUltra10MAFOTPIssueValocia13MOISOTPIssue24%76%67Kpcs100%100%100%516Kpcs6082kpcsOTPIssuePerformanceReview--②0%0%0%1%92%99%8%TooptimizethechangemanagementUpdatedMPchangecontroldocumentandgeneratedchangedocumentsignatorieslisttomakethepersoninchargeclear.簽核一覽表MakethechangedocumentsignatorieslistclearStep1GeneratecustomerspecialrequirementslistStep2IdentifychangeownerwhowillinformcustomerStep3CreateNewcastlefolderontheDCCsystemStep4Optimizethechangemanagement--①TomakecustomerspecialrequirementsclearforeveryCFTmembers,allthecustomerspecialrequestneedtoregisterto客戶對變更的特別要求信息登記表ChangethepersonwhoisresponsiblefornotifyingthechangefromSalestoCQE.量產變更管制作業規範5.3.2.5TocentralizecontrolalltheinformationofLenovo&Motorola,CreateNewcastlefolderontheDCCsystemLenovo/Motorola客戶信息使用DCC管控12Optimizethechangemanagement--②PART_04BeforeELX5MFFUltra10MAFAfterApr.2014May2015Jun.2015StopproductionlineRemoveproductionlineRemoveproductionlineDVX5MAFValocia13MOISRemoveproductionareTotal:4casesThe2015after-improvementsummary(AfterApr.2015)Total:0Apr.2014Apr.2014Apr.2015Jul.2015Aug.2015Sep.2015Oct.2015123400casescases13ParticleImprovementReport--①19OptimizetheLVCMcleanmethod1Reducethecontributionofincomingparticle.Optimizethemoduledesign2Reducethecontributionofmovingparticleandenvironment.AAprocessforLenovo/Moto3Reducethecontributionofassembleprocess.CleanroomImprovement4Improvethecontributionofcleanroom.9,3405,3203,0511,98606,3809,9807916,0301,0008008001,0006,1231,8642014JanFebMarAprJulAugVLRRDPPMGoalOBADPPMValocia13MOISParticleDDPMTrendGoal(was)Goal(now)35382670167014681246109810551128217815001000807794843120023582547100019461450JunJulWK33WK34WK359/89/99/109/11VLRRDPPMGoalOBADPPM20MAFParticleDDPMTrendOptimizeLVCMcleanmethodUsehollowprotectivefilm