TMF标准介绍

:Confidential华为技术有限公司TMF标准总体介绍朱文杰,StandardSpecialist,TMFeTOMWGCo-Chair技术导入与标准专利部电信软件业务部HUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page1TMF组织简介1、TMF组织简介2、Frameworx介绍3、eTOM流程框架4、SID信息框架5、TAM应用框架6、IF集成框架7、FX的商业应用HUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page2TMF组织简介TMF是电信运营与管理领域的国际性权威组织，致力于为运营商提供最佳IT服务的方法论和行业标准，帮助运营商实现精益运营。BSS/OSS领域最重要的标准组织之一，由AT&T，BT，北电，HP等公司于1988年发起成立，经过20余年发展，已经有来自190个国家的700多家公司机构成为其会员，涵盖了运营商/电信设备/电信软件/系统集成/IT设备提供商等行业的巨擎。HUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page3概览Who•World'spremierindustrygroupfocusedonhelpingdrivebusinesseffectiveness•Non-profit&independent•Over700membercompanieswithpeoplein195countries•Over150,000webusersWhat•Reducingopex;improvecustomerretention;improvetime-marketfornewservices•Industrycollaboration;bestpractices;standards;benchmarking;conferences,training,research,publications;conformancecertification;supplieraccreditationHow•AdvancedITtoautomateend-endbusinessprocessesandenablenewservices•Collaborationbetweenfulldigitalserviceprovidervaluechain;integrators,hardwareandsoftwaresuppliersHUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page4成员和地理分布HUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page5对行业贡献的7个维度HUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page6围绕Frameworx的应用TMF提供的辅助支撑HUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page7MajorTMForumdrivesMarketeconomicsReduceoperatingcostsDrivenewrevenuesIncreasemarketshareFrameworx:enablingstandardizedprocess&ITblueprint+conformanceassessments;procurementsupport;training;helpdesk;adviceFraudmanagementRiskmanagementEnd-endIPmanagementProcessbenchmarkingBusinessmetricsEnterpriseidentitymanagementManagingcustomerexperienceDataanalyticsRevenueAssuranceProductlifecyclemanagementProductcataloguesSLAmanagementEnablingnewservicesB2BprocessdefinitionServiceDeliveryCloudservicesServicebrokersPolicybasedmanagementSpectrummanagementSecuritymanagementHUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page8TMF工作范围行业标准整合营销业界研究事件营销-Frameworx-BusinessMatrix-Cloud、SES等-培训、人员认证、产品符合度认证-全球峰会-亚太峰会、美洲峰会-中东峰会、非洲峰会-大国峰会spotlightsTMForum-标准制定完善和技术研究报告输出-2次/年标准制定会议，工作组会议-Catalyst标准研究项目-多种营销方式和渠道-允许形式丰富的软文（Perspective，BIQ，WP,case等）-行业专家/咨询师汇集HUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page9TMF会议安排标准制定会议：TeamActionWeek，2次每年›1月欧洲和7月美国主要的管理会议，营销会议：ManagementWorld，3次每年›1/2月：亚洲，新加坡，与会人数约为1000左右›5月：欧洲，都柏林，与会人数一般超过3000，ExcellentAward评选›11/12月：美国，奥兰多，与会人数约为1000-2000其他管理论坛，如中东、拉丁美、非洲等SpotlightWebinarsHUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page10TMF的主要输出•BestPractice&StandardsFrameworx–eTOM/SID/TAMRevenueAssuranceSESManagementSolution(SDF)SLAManagementBusinessBenchmarkingCatalyst•InitiativeOutputstoBestPractice&StandardsTechnicalReports•Research&PublicationWhitepaper/casestudyQuarterreportInsightreportBooksHUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page11TMF工作组BoardofDirectorsNominatingCommitteeCompensationCommitteeFinanceSubcommitteeMembershipSubcommitteeGovernanceSubcommitteeTechnicalStrategySubcommitteeExecutiveCommitteeTechnicalProjectCouncil（Teamleads）FramworxArch.StearingTeameTOMSIDTAMTIPFrameworxInfrastructureTeamscloudcableRevenueAssurencedefenseInterfacesFrameworxApplicationTeams……ManagementTeamFulltimestaffsChargingandBillingCatalystDemonstrationProjectsIndependentCatalystgroupDataAnalyticsMCEHUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page12TMF标准工作组体系结构BSS&RevMgmtEnablingCloudInterfaceDevelopmentEnablingNewServicesOperationalEffectivenessGov&DefenseCableInitiativeCatalystProgramFrameworxBusinessProcessFramework(eTOM)InformationFramework(SID)ApplicationFramework(TAM)IntegrationFrameworkCloudServiceDefinitionCloudSLADefinitionsCloudBillingSATCOM&SpectrunMgmtSecurityMgmtFederatedServiceLevelMgmtPolicyBasedNetworkMgmtCloudComputingforDefenseBusinessIntelligenceforcableOSS/BSSArchforCableEnterprisesCableBusinessClassServicesNextGenIPDRMobileAppStoreAnalyticsServiceDeliveryBrokerCloudSLAMgmt&ServiceBrokerSecureServiceLevelMgmtCustomerExperienceMgmtSecureMobilityArchitectureNextGenServiceFulfilmentCloudProcessDefinitionsSLAMgmtH/bookBusinessMetricDefinitionServiceProviderBusinessBenchmarkProgramServiceProviderLeadershipCouncilRFxTemplateDefinitionInterfacesforNextGenAll-IPnetworkMulti-TechNetworkMgmt(MTNM)(MTOSI)ToolingforInterfaceDevelUsageDataMgmtforIPServices(IPDR)Intra-SPInterfaces(OSS/J)EnterpriseIdentityMgmtServiceDeliveryFrameworkDefinitionB2BInterfaceDefinitionB2BProcessDefinitionIPSphereProductLifecycleMgmtBillingProcessesFraudMgmtRiskMgmtDataAnalyticsRevenueAssuranceManagingCustomerExperienceHUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page13TMF主要标准-FrameworxFrameworx›BusinessProcessFramework,eTOM›InformationFramework,SID›ApplicationFramework,TAM›IntegrationFramework,TIP›注：从2012年起，每年发布2个版本，版本号取年的最后两位，eTOM/SID/TAM不在单独发布，版本号统一BusinessMetrics›FX的一部分，与eTOM映射，作为衡量运营商效能的标准。为TMFBenchmarking的重要基准度量衡。关注3个领域：»Revenueandmargin»Customerexperience»OperationalefficiencyHUAWEITECHNOLOGIESCO.,LTD.华为保密信息，未经授权禁止扩散Page14TMF主要标准–BestPracticeRevenueAssurance›bestpractices›standardizingthelanguageandprocessesofrevenuea