Unit4I’llhavetohavemycellphonereplaced.中等职业教育课程改革国家规划新教材Period1说课人:朱秀军教材分析教学目标说课流程学情分析教学重、难点教法、学法教学过程教学反思教材分析本节课的教学内容是高等教育出版社出版的《英语》基础模块3(第二版)第四单元中的第一课时,本节课要求学生学习掌握顾客投诉时的词汇、句型以及投诉时描述的问题和对问题的处理方式,主要培养就某件事进行投诉和处理投诉的口语表达能力。学情分析本课的教学对象是14级农艺班的学生,共51人,其中男生44人,女生仅7人,男女生比例严重失调,对于英语的学习积极性不高,且学生基础比较薄弱,有厌学情绪,甚至有疑虑和抵触的心理。这就要求老师耐心指导,设法创设情境,以培养学生的学习兴趣,从而提高学习效率。知识目标能力目标情感目标教学目标1.学习并掌握词汇complaint,replace,refund,under2.学会使用“...doesn’twork”,wrongwith...”,“I’llhavetohave...replaced.”等描述问题并寻求解决办法。初步了解并掌握顾客投诉时描述的问题和对问题的处理方式。学习初步的服务意识,能够以较专业的方法对待顾客投诉。bedisappointedat,repairandsoon.“thereissomethingguarantee,教学重点教学难点1.顾客投诉所涉及的词汇和句型。2.顾客投诉时描述的问题和对问题的处理办法。培养就某件事进行投诉和处理投诉的口语表达能力。创设学习氛围激发学习欲望增强学习兴趣任务设置法小组合作法情境教学法创设问题情境培养问题意识促进思维发展组织探究活动提高实践能力培养创新精神教法分析坚持以“教师为主导,学生为主体,任务为基础”的教学策略。理论依据:合作探究自主学习网络查询学法指导课前预习归纳整理教学过程设计自主学习探索新知课堂小结课前预习创设情境课后作业拓展练习突破难点小组合作突出重点任务驱动引导启发1.利用网络查资料,初步了解在商场客户与商家产生纠纷的有声文件或图文资料。2.预习课文,试读对话,初步了解文章大意。3.让学生指出自己在预习课文时遇到的问题。学生课前准备(详见附表:学生预习方案)Lead-in(创设情境,引入新课)Lookatthevideo,justguesswhat’swrongwiththem.Lookandmatch.a.Itisbroken.b.Itisthewrongsize.c.Itisstained.d.Somecomponentsaremissing.Thinkandlist.○whenpeoplegetthewronggoods.○whenthereissomequalityproblem.○whenpeoplearenotsatisfiedwiththeservice.○whentheclerkisnotpolite.○whenthegoodsaredamaged.○whenthegoodsaredelayed.○whenthereissthwrongwiththegoods.......Staff:Goodmorning!HowcanIhelpyou,sir?Tim:I’llhavetohavemycellphonereplaced.Iboughtthiscellphoneinyourshopbutthereseemstobesomeproblemwiththebattery.Staff:What’stheproblem?Tim:Thepowerofthecellphonecannotlastforawholeday.Staff:Areyousureyouhavemadeafullchargeforyourcellphone?Tim:Yes.Staff:Whendidyoubuythiscellphone?Tim:Iboughtitthreedaysagoandit’sstillunderguarantee.I’mverydisappointedatitsquality.Staff:I’msosorryfortheinconveniencewehavecausedyou.WouldyoupleaseshowmeyourreceiptsothatIcantakedownsomedetails?Tim:OK.Hereyouare.Staff:We’llgetthiscellphoneexchangedforyouinnotime.Tim:Thankyou.Listen,readandunderline.Readandcomplete.再读对话,回答问题1.WhydoesTimgototheshop?2.What’swrongwiththecellphone?3.WhendoesTimbuyit?4.HowdoesTimlikethecellphone?5.WillthestaffgiveTimarefundorareplacement?1.Iboughtthiscellphoneinyourshopbutthereseemstobesomeproblemwiththebattery.2.Thepowerofthecellphonecannotlastforawholeday.3.Iboughtit…andit’sstillunderguarantee.4.I’mverydisappointedat….5.We’llgetthiscellphoneexchangedforyouinnotime.Guideandcomplete.(教师引导,学生思考)Sentencestraining:(1)Ibought这部手表inyourshopbutitdoesn’tworkverywell.(2)Thiscomputer有问题andwhenI玩游戏yesterday,Ifoundit总是死机.(3)Iboughtit两个月前andit’s仍在保质期内.(4)I’mverydisappointedat你们的售后服务.(5)I’drather换一双鞋子,please.Lookandtalk.两人一组,根据下面的图片,用所给句型对话。A:I’llhavetohavethis_______________________________.B:Whatistheproblem?A:Iboughtthisinyourshopbut______________________.B:_______________________________________________.Readandcomplete.Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Goodmorning!HowcanIhelpyou,sir?I’llhavetohavethisTV_______.What’stheproblem?IboughtthisTVinyourshopbutthereis____________withit.Whendidyoubuyit?Iboughtitoneweekago.I’mvery___________atitsquality(质量).I’msorry.Wouldyoulikea________?No,IwanttohavethisTV________.Noproblem,sir.We’llgetitexchangedforyouinnotime(马上).Thankyou.replaceddisappointedrefundreplacedsomethingwrong拓展练习,突破难点Readandcomplete.Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Goodmorning!HowcanIhelpyou,sir?I’llhavetohave________________.What’stheproblem?IboughtthisT-shirtinyourshopbut___________size.Whendidyoubuyit?Iboughtitoneweekago.I’mvery___________atitsquality.I’msorry.Wouldyoulikea________?No,Iwantto_____________.Noproblem,sir.We’llgetitexchangedforyouinnotime.Thankyou.disappointedrefundtheT-shirtreplaceditisofthewronghaveitreplacedLookbackSummary(课堂小结)1)Keywords&expressions:battery,replace,damage,inconvenience,receipt,quality,refund,exchange,have…replaced,beunderguarantee,bedisappointedatandsoon.2)Sentencepatterns:a.…doesn’tworkandwhenI…yesterday,Ifound…b.Iboughtit…andit’sstillunderguarantee.c.I’mverydisappointedat….d.I’dratherhave…replaced/getarefund.Homework1.Lastweekyouboughtanewwatchfromthesuper-market.Butnowyoufinditdoesn’tworkwell.Soyougotothesupermarkettoaskforarefund.Makeadialoguewithyourparterusingwhatwehavelearntinthisperiod.2.Finishthetasks1、2、3onpage29onyourexercisesbook.教学反思本节课以我们生活中经常遇到的投诉问题为主线展开英语教学,在教学过程中通过创设情境,增强了学生的学习兴趣。在情境中引入问题,设置任务,调动学生的积极性,充分体现了学生的主体地位,同时利用信息化教学手段,增强了教学的直观性和趣味性。不足:通过教学反馈,本节课在某些问题的思考和解答过程中没有给学生足够的时间去认真思考和讨论,从而没有产生出“信息链”,有点急于求成,显得过于匆忙。