组织行为学(英文版)第一章

weiping1OrganizationalBehavior组织行为学Instructor:WeiPing魏萍(Elizabethwei)Department:BusinessAdministrationRequiredTextbook:EssentialsofOrganizationalBehavior”10thedition.byStephenP.Robbinsweiping2ChapterOne:IntroductiontoOrganizationalbehaviorPart1TheFieldofOrganizationalBehaviorPart2ChallengesandOpportunitiesforOBweiping3Part1TheFieldofOrganizationalBehaviorDefinitionofOBOrganizationalbehavior(OB):isthesystematicstudyoftheactionsandattitudesthatpeopleexhibitwithinorganizationsOrganization:isaconsciouslycoordinatedsocialunit,composedoftwoormorepeople,thatfunctionsonarelativelycontinuousbasistoachieveacommongoalorsetofgoals.SystematicstudyAttitudesandactions(orbehaviors)weiping4LevelsofOBAnalysisOrganizationsystemlevelGrouplevelIndividuallevelweiping5Part1TheFieldofOrganizationBehaviorContributingDisciplinesPsychologySociologySocialPsychologyAnthropologyPoliticalScienceweiping6ContributingDisciplinesIndividualGroupOrganizationStudyofOrganizationalBehaviorSocialPsychologyAnthropologyPsychologySociologyweiping7GoalsofOrganizationBehaviorExplanationPredictionControlweiping8Part2ChallengesandOpportunityforOBImprovingQualityandProductivityImprovingPeopleSkillsManagingWorkforceDiversityRespondingtoGlobalizationEmpoweringPeopleStimulatingInnovationandChangeHelpingEmployeeBalanceWork/LifeConflictsCopingwith“Temporariness”ImprovingCustomerServiceImprovingethicalbehavior