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江西省高速公路投资集团抚州至吉安高速公路建设项目AP1合同段：K2+700～K32+000质量保证体系江西通威公路建设集团有限公司抚吉高速公路AP1合同段项目经理部二00一一年七月三十日1目录一质量方针·····························································································3二质量目标·····························································································3三质量控制机构·······················································································31、质量控制机构···················································································32、质量检测及控制程序··········································································3四工程质量保证措施·················································································81、综合保证措施···················································································82、各专项工程质量保证措施··································································103、工程常见质量通病及预防措施····························································154、质量责任·······················································································235、对供货商的管理措施········································································236、检验和试验····················································································237、缺陷责任期内对工程的维护方案·························································25五工程质量控制奖罚制度·········································································291、职责分工·······················································································292、处罚措施·······················································································293、奖励措施·······················································································30六工程创优规划及措施············································································311、创优目标·······················································································312、创优管理体系·················································································313、创优保证措施·················································································314、创优落实措施·················································································335、实行质量检查制度···········································································346、严肃对待质量事故···········································································357、做好创优资料管理···········································································3528、创优保证体系·················································································36七工程重点、难点及其质量控制································································371、工程重点、难点及质量控制措施·························································373一、质量方针以ISO9001:2000质量管理体系标准为指导，认真贯彻执行我公司质量方针，即：以人为本，创优质工程；追求卓越，让用户满意。二、质量目标1、确保全部工程达到国家、交通部现行的工程质量验收标准。工程一次验收合格率100％，单位工程优良率96％以上，工程质量竣工验收综合评分93.5分以上。2、杜绝发生重大质量事故和一级一般质量事故，有效防止发生二、三级一般质量事故，尽可能减少发生质量问题。3、消除质量通病。4、争创省优、部优、国优工程。三、质量控制机构1、质量控制机构建立完善的质量管理机构，贯彻执行ISO9001:2000质量管理体系。项目经理部成立质量管理领导小组，由项目经理任组长,副经理和总工程师任副组长，成员由专职质检工程师、试验工程师、施工队队长、专业工程师、质检员、试验员等组成。质量控制机构见《质量控制机构框图》。质量保证体系见《质量保证体系框图》。2、质量检测及控制程序质量检测及控制建立班组自检、分队专职质检员自检和经理部专职质检工程师自检的三级自检制度，坚持自检、互检和专检相结合的三检制，并接受监理工程师的质量检查和社会质量监督。详见《检验质量保证体系图》、《检验过程质量保证体系图》。4质量控制机构框图测试部刘立延、林引泉副组长施珍铭副组长伍小丁副组长刘志坚路基一工区肖芳成组长李进旗路基二工区刘泽霖路基三工区陈敏舟路基四工区陈思源信江大桥陈昌材5质量保证体系思想保证组织保证技术保证施工保证制度保证提高质量意识经理部质量管理领导小组贯彻ISO9000系列质量标准，推行全面质量管理创优规划经济法规TQC教育项目经理部质量管理领导小组各项工作制度和标准经济责任制项目队质量小组岗前技术培训熟悉图纸掌握规范技术交底质量计划测量复核应用新技术工艺检查创优效果制定创优措施明确创优项目优质优价完善计量支付手续制定奖罚措施签定包保责任状质量第一为用户服务下道工序是用户制定教育计划质量工作检查质量QC小组活动动检查落实改进工作质量总结表彰先进提高工作技能接受业主和监理监督定期不定期质量检查进行自检互检交接检加强现场试验控制充分利用现代化检测手段技术岗位责任制质量责任制质量评定反馈实现质量目标奖优罚劣经济兑现6检验质量保证体系图监测过程的质量保证样品管理组织人员上岗确定样品试验方案组织检验仪器设备样品管理样品管理样品管理样品管理重新检测提出处理意见检测、事故处理结束用户培训考试(核)选定标准选定规程选定细则维修管理参数记录颁证不合格合格不合格合格不合格合格不合格合格合格不合格有异议申诉检测准备样品管理数据处理检测复核检测报告调整检测环境分析原因检测控制环境控制7检验过程质量保证体系图肯定原结果委托方取代表性试样填写委托单送达中心试验室检查仪器设备、环境、被测件情况并作记录检测数据处理、填写、复核检测报告技术质量负责人审查签发委托方结束检测过程质量保证人员素质保证仪器设备性能保证环境保证培训专人管理定期周检环境控制记录考试(核)技术质量负责人检查技术质量负责人检查颁证准予上岗允许使用允许开展检测质量事故处理程序重新检测提出处理意见处理记录存档上报技术质量负责人组织调查、分析原因处理记录存档上报质量申诉处理程序重新检测提出处理意见处理意见记录存档技术质量负责人组织调查、分析原因处理记录存档上报合格不合格合格不合格有异议无异议怀疑原结果8四、工程质量保证措施1、综合保证措施1.1组织保证措施①按照质量管理组织机构落实、明确本工程质量管理的各级机构或部门的工作人员及质量工作范围，将质量意识强、施工经验丰富、组织能力强的人员充实到质量管理的各级机构或部门，项目各级的第一管理者是质量管理的负责人，确保质量管理机构或部门的工作能力。②制订质量管理机构或部门及质量管理人员的质量职责，做到职责明确、工作内容清楚，责任及具体工作落实到人，形成质量工作人人肩上有责任的工作气氛。③在项目实施过程中，结合以往类似工程的管理经验，首先建立健全各种质量管理的规章制度及制订一些具体项目的质量工作标准及操作工艺，其次通过质量监督检查工作，每季度定期举行一次质量评比。④编制本工程分阶段的质量工作计划和确定质量攻关项目，根据不同的攻关项目情况组建质量QC小组，在施工过程中进行质量操作或工艺实施的攻关，以保证质量得到有效地控制。1.2思想保证措施提高职工队伍的素质是保证质量的关键，对职工进行质量意识、质量工作的发展状况和操作工艺的思想教育及培训是提高职工队伍素质的有效途径，培育浓厚的质量气氛是以“质量第一、让用户满意”为基础。为此，针对本项目采取以下思想教育措施以提高职工队伍素质：①追求质量是企业永恒主题，在职工队伍中牢固树立“质量第一、让用户满意”是实现本工程质量目标及创优规划的基础。②开工后15天以内组织本项目施工队伍的主要人员学习业主对本项目的质量要求和在投标书中对质量作出的承诺和目标，以及公司有关质量管理的各种规章制度和统一参战队伍思想并明确创优规划及目标。③定期发布质量简报，公布和介绍质量状况及有关部门工艺流程。91.3制度保证措施①实行工程质量包保责任制经理部与作业队签订质量包保责任状，以保证质量目标兑现。质量评比每月一考核，季度一总结，奖优罚劣，奖罚兑现。建立内部竞争机制，实行优胜劣汰，对工程质量好的作业队、班组和在工程质量方面做出成绩的个人，在评先、晋级、调资等问题上予以优先考虑，对工程质量差的班组和个人，予以行政和经济处罚，或内部歇工待业，对工程质量差的作业队予以撤换。②严格制度，狠抓落实管理制度落实是确保工程质量、创优达标和兑现质量目标的可靠保证，在质量管理工作中，坚决贯彻执行以下制度：工程测量双检复检制度;隐蔽工程检查签认制度；质量责任挂牌制度；质量评比奖罚制度；定期质量检查制度；质量报告制度；验工质量签证制度；关键部位、重点工序的旁站监督制