Effective Training Needs Analysis

HRForum2002EffectiveTrainingNeedsAnalysisDay1,Aug23,2002MaryLiHumanResourcesDirectorShanghaiCentreConvenience...Comfort...Care...Only@SHANGHAICENTREEffective?DefinitionBenefitsTwoApproachesLevelofNeedsMethodsEffectiveTrainingNeedsAnalysisEffectiveTrainingNeedsAnalysisDefinition:Ananalysistoeffectivelyidentifytrainingneedsofemployeessothattraining&developmentisplanned,carriedouttoenableindividualemployeestodeveloptotheirfullpotentialandcontributetothesuccessoftheorganization.Benefits:improvedperformanceimprovedqualityandreductioninwasteanderrorsjobsatisfactionBeforewetalkabout“EffectiveTrainingNeedsAnalysis”Howdoesyourorganizationundertaketraining&development?PlannedorUnplanned?Howdoesyourorganizationcommunicatetraining&developmenttoemployees?Askyourself…EffectiveTrainingNeedsAnalysisSimplyAskYourself:Whichofthemethodsaremostsuitable,andwhydoyoubelievethatisso?Whichlevelofneedwouldyouusethemethodtoidentify?Wouldthesemethodsbeusedtogainthetrainingneedsforthewholeorganizationorwouldtheapproachbebyexception?Whatfactorsinfluencedyoutodecidewhichapproachorcombinationofapproachestotake?About“Training&Development”ofanorganization…FourStagesofTrainingCycleDefinitionofTraining&DevelopmentWhoisResponsible?Whoidentifies?EffectiveTrainingNeedsAnalysisFourStagesofaPlanned&SystematicTrainingCycle1.Theidentificationoftrainingneeds2.Planningtomeettheidentifiedneeds3.Theimplementationoftheplan4.TheevaluationoftheplanDefinitionofTraining&DevelopmentDefinitionsaremany.Inessence,training&developmentwithinorganizationsisacquisitionof:SkillsKnowledgeAttitudeswhichenablespeopletoachievetheircurrentandfutureindividualandcorporateobjectives.WhoisResponsibleforTraining&DevelopmentwithintheOrganization?TheCEOorequivalent–overallresponsibilityLinemanagement–isdelegatedtoensuretheirstaffreceiveappropriatetraining&development:tomeettherequiredindividual&corporatestandardsoftheorganizationandtoenablethemtodeveloptotheirfullpotentialWhoisResponsibleWhoisResponsibleforTraining&DevelopmentwithintheOrganization?Training&DevelopmentDeptorHumanResourcesDeptorspecifictrainers–supportlinemanagementinachievingthisobjectiveandcanprovideaservicetotheorganizationby:Supplyingexpertiseinthemostappropriate&costeffectivewaystoprovidetraininganddevelopmenttoemployees.Identifyingtraining&developmentneeds,bothcorporate&individual,toenableemployeestomakethemaximumcontributiontothesuccessofthebusinessandtodeveloptheirfullpotential.Coordinatingandanalyzingtheorganization’scurrentandfuturetraining&developmentrequirements.Developingtraining&developmentprogramsspecificallytailoredtotheneedsoftheorganization,ratherthanpurchasingprogramsfromoutsideproviders.sincetheyareusuallythefirsttoidentifyaneedintheirownstaff.canalsoidentifyareaswheretheybelievetheyrequiretraining&development.isoftendelegatedwiththetaskoftheidentificationoftraining&developmentneedsfortheorganization,andmostimportantlyworkwithlinemanagersandemployeesincompletingthatidentification.InmanySituations,itisacombinationofthelinemanagerandemployeeidentifyingtheneedsfortheemployeetogether,andagreeingaplantometthoseneed.WhoidentifiesTrainingNeeds?WhoidentifiesLineManagers–IndividualemployeesTraining&DevelopmentDept.orHumanResources,Dept.orTrainingAdviserEffectiveTrainingNeedsAnalysisTraining&DevelopmentisImportant!TheImportanceofApproachtoTraining&DevelopmentAboutTraining“Needs”…NeedsTraining&DevelopmentisImportant!Organizationsaremadeupofpeople.Itisthroughemployees’endeavors,whethertheyareCEO’sorthemostjuniormemberofstaff,thattheorganizationachieveitsobjectivesandissuccessful.Theobjectivescanbeanythingfromthemanufactureofgoodstotheprovisionofservices.Training&developmentcancontributetothesuccessoftheorganization.Training&DevelopmentisImportant!Fortheorganization:ItimprovesperformanceandcanreducecostItcanenabletheorganizationtohaveaflexibleworkforcebyincreasingemployees’rangeofcompetenciestomeet:notonlytheneedsoftoday;butalsothoseofthefutureFortheemployees:ItenablesemployeestoimprovetheirperformanceintheirjobandthusimprovetheperformanceoftheorganizationAchievepromotionandfollowachosencareerpathAcquireprofessionalorfurthereducationqualificationsImprovethequalityoftheirworkandreducewasteanderrorsAchievejobsatisfactionTheimportanceofaPlanned&SystematicApproachtoTraining&DevelopmentToensurethatthebestuseismadeofresources,people,facilities,timeandmoney,itisessentialtoplantraininganddevelopment.Thebusinessenvironmentisonewherechangeisnottheexceptionbuttherule.Themomentumofchangeisincreasing!Thesituationofapersonbeingtrainedinaskillatthebeginningoftheirworkinglifeandthoseskillsstillbeingusedfortherestoftheirworkinglifewillbeandisararity.Theexpectationsofindividualshaveincreasedandbecomemoresophisticated.Thisappliesasmuchtoemployeesastocustomers.Fororganizations,bothintheshortandlongterm,training&developmentcanbealargeinvestment.Withoutaplannedapproach,includingthemeasurementofreturnoninvestment,thatmoneywouldbewasted.EffectiveTrainingNeedsAnalysisAbou