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题目：—Howiseverythinggoing?—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.答案：Asyoucansee题目：—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.—____________,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell–it'soursitepolicy.答案：Certainly题目：—_____aboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.答案：What'sbeingdone题目：—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.—Right,ofcourse._____答案：I'llgetonitrightaway.题目：—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?—____thequalityofthematerialhasnotalwaysbeenuptostandard.答案：I'mafraid题目：AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.答案：take题目：Applealmostlostitsdominanceinthesmartphonemarket________itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.答案：when题目：I'mgoingtohavea________withMarkaboutthisissuetomorrow.答案：word题目：Let'sgo______thereportsonthelatestwork.答案：over题目：Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.答案：were题目：Ournewschoolbuildingis__________construction.答案：under题目：Propercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.答案：havebeen题目：Theproductsofthiscompanyarealways_________tostandard,theyhaveverystrictqualitycontrolprocess.答案：up题目：Thenthesituation_____________worsebyhumanerrorbecauseofthelackofpropertraining.答案：wasmade题目：Unluckily,someQualityManagementSystemfailures__headlines.答案：domake二、翻译子问题1：C;子问题2：A;子问题3：B;子问题4：C;子问题5：B二、听力理解点击听对话录音，根据对话内容判断正误（每题10分）。TASK4_TEST.MP3子问题1：F;子问题2：F;子问题3：T;子问题4：T;子问题5：T二、听力理解听对话录音，根据对话内容，找出“COLUMNA”中的各方是如何应对产品质量问题的（每题10分）。TASK3_TEST.MP3子问题1：Makingcomplaintstothestore;子问题2：Offeringcustomersanexchangeorafullrefund;子问题3：Talkingtothesupplier;子问题4：Tryingtounderstandandsolvetheproblem;子问题5：Reportingthequalityproblemtothemanager二、听力理解听对话录音，根据对话内容完成下方题目（每题10分）。TASK3_TEST.MP3。子问题1：B;子问题2：A;子问题3：B;子问题4：C;子问题5：C二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。子问题1：comprehensive;子问题2：through;子问题3：or;子问题4：including;子问题5：from二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。子问题1：T;子问题2：F;子问题3：T;子问题4：F;子问题5：T二、阅读理解阅读下面的文章，根据文章内容选择题目答案。（每题10分）子问题1：C;子问题2：C;子问题3：A;子问题4：C;子问题5：B