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ReadingComprehensionHowtoBuildTeamSpiritandGetandGetBestSalesPerformanceA)Itiswell-knownfactthatanorganizationcanachieveagreatersuccessifafewpeoplegetunitedandworktowardsgoaltogether.Anordinaryteamcanperformbetterprovidedtheyaremotivated.Therearemanyinstances,whereateamapproachhassucceededbettercomparedtoanorganizationwhichisriddledwithpoliticsandmanagerswhoonlythinkaboutthemselves.InfactthisisabasicproblemamongIndiansastheyalwaystendtodevelop“FrogSyndrome”.Thefrogsyndromedoesnotallowothercolleaguestogoupintheladder,whichleadstheorganizationtobecomeanordinaryorganization.TodaythebiggestprobleminIndiamanycompaniesarefacingishowtodevelopteamspritamongpeople.Thisisverycrucialpointfortheorganizationtomakedifferenceintoday’shighlycompetitiveenvironment.Howcanwedevelopsuchthingstoday?Ofcourse,therearemanywayswhicharegivenbelow.DevelopteammotindividualonlyB)Theroleofmangeristoensurethatthepeoplebecomecohesive(有凝聚力的)andfeelproudtobethememberoftheteam.Itisquitepossibleprovidedthemangerhimselfisateamleader.Hehastosettherighttarget,createenthusiasmamongthepeople,developapositiveattitudeamongthepeopleandmotivatethemattherighttime.Ifdone,itisnothingsucceedslikesuccess.RightteamspiritC)Rightteamspritbringswithintheorganizationavibrantfeelingtoaninsideraswellasoutsider.Thereisalwayswillingnesstowalkanextramileamongpeopletoachievethesetobjective.Thisleadstomorecongenial(令人愉快的)atmospherewithintheorganization.Howmanycompanieshavesucceededindoinghtsame?Doesitbringsmilestoanordinarypersonworkingintheorganization?Ifyes,thatorganizationreallycansurviveforalongertime.SMILEwithintheorganizationD)Ahappyemployeealwaystendstoachievebetter.Manycompaniestendtotakecareofexternalcustomerbuttendtoforgettheinternalcustomers.Hence,companiesshoulddoretrospectiveanalysisonsatisfactionleveloftheinternalemployee.Buthowmanycompaniesbothertodothat?Arealsmilecanhelptheorganizationtoachievebettersales.SMILE=SellMoreInLessEffortE)Howmanypeoplecanbringsmileonthefaceofaperson?Therefore,therearefeworganizationswhichexcel.However,thisispossibleprovidedthemangerbecomesamentor.ManagershouldbeamentortothepeopleF)Peoplealwayslooktowardsamanagerasmentorwhocancorrect,guideandgiveconstructivecriticism.Managershouldgowherethecolleaguesworkingunderhimrequirehimtogo.Heshouldhelphiscolleaguesduringtheneedofthehour.Canamanagerdevelophimselfasamentorsothatpeoplecanrelyonhisadvice?Amanger,ifdevelophimselfasamentor,candefinitelybringtheteamspiritamongthepeople.Buthowmanymangerscanbementor?Manytimesamangerhimselfisagrumbler(爱牢骚的人)andcreatesapollutedenvironmentwithintheorganizationashispersonalitymaynottobefittodoaparticularjob.Therefore,amanagershouldanalyzehisownpersonalityalongwithhiscolleagues’andensurethathispersonalityalongwithhiscolleagues’personalitybesuitedtodotheparticularjob.Applicationofsalesgrid(网)approacheswilldefinitelyhelphimtounderstandhisownpersonalityaswellashiscolleagues’.Thisanalysiscanhelptotakecorrectiveactionandwillcreategreatersenseofpersonalityandmotivationamongthepeople.Wemustmotivateourselvestomotivateothers.G)Thisispossibleprovideamangermakethejobmorechallenging,infactduringtherecentsurveyconductedbytheauthorinIndia,theNo.1motivatorfactorisjobenrichment.Howmanymangerstrytocreateinnovationsintheirjobfunctionsoftheircolleaguesandassociates?Howmanymangersremovethefearofinstability?Howmanymanagersaskthemselveswhatnewthingsortheirteamshavedone?Ifthisisdoneregularly,thedemotivationdoesnotarise.Ordinarypeoplecanperformextraordinarythingsprovidedtheybringthemotivationandteamspiritamongthepeople.Thisisquitepossibleandamangerhasaroletoplay.Heshouldbeproactive(主动的)inbuildingteamspiritandtakeaction.RecognizeteamdestroyersandtakecorrectivemeasuresH)Therearecertainpeoplewhobecauseofthepastexperiencecandestroytheteamspirit.Therefore,itissuggestedthatmanagersshouldidentify“thisgrumbler”atrighttimeandtakecorrectivemeasuresimmediately.Thecancerouscellshouldnotbeallowedtodeveloporproliferate(扩散).Apropercounselingcanhelpthemanagertocorrectthesituation.Heshouldnotdevelopadualpersonality.Forexample,intheofficethetapisleaking,however,hedoesnotbotherashefeelsthatitisthejobofadministrationbutwhenhegoeshomehemakessurethattheleakageofthetapiscorrected.Thedichotomy(分裂)behaviorofthepersoncannothelphimtodevelopteamspirit.Themanagershoulddevelopfatherhoodofaspastic(痉挛的)childwhoisverycaring,understandinghischild.Hehastothereforecorrecthim,mendhimwithhopethatthefuturewillbebright.EducatethecolleaguedoingtheworkinpositivemannerI)Managersmusteducatecolleaguewithworking.Therecentstudyamongthefieldforcerevealedthatthefieldrepresentativesliketohavealeaderwhoisgoodatproductknowledgeandsellingskills.Duringthevisitofaleaderifheensuresthathegivesoneortwonewpointstohiscolleagues,thentheinteractionbetweenthetwobecomesmorefruitful.Forexample,ifazonalmanagervisitshisteamhemaytakeuptheproducttrainingintheconferenceorduringthefieldworkfollowedbyawrittentestofthesamesubject.Thisconceptwastriedbytheauthorinoneofhisclient’scompanieswhereinhenoticedthattherepresentativeneverusedtorespecthisse