54管理学习题

1Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHallManagement,11e(Robbins/Coulter)Chapter15ManagersandCommunication1)Ifamanagerclearlyandarticulatelyverbalizesinstructionstoasubordinate,communicationissaidtohavetakenplace.Answer:FALSEPageRef:404-405Topic:TheNatureandFunctionofCommunicationAACSB:CommunicationSkillsObjective:1Difficulty:EasyClassification:Conceptual2)Communicationdoesnotonlyservetoinform;itcanalsoacttocontrolbehavior.Answer:TRUEPageRef:405Topic:TheNatureandFunctionofCommunicationAACSB:CommunicationSkillsObjective:1Difficulty:EasyClassification:Conceptual3)Formalcommunicationcancontrolbehavior,butinformalcommunicationcannot.Answer:FALSEPageRef:405Topic:TheNatureandFunctionofCommunicationAACSB:CommunicationSkillsObjective:1Difficulty:EasyClassification:Conceptual4)Thecommunicationprocessissusceptibletonoise.Answer:TRUEPageRef:406Topic:MethodsofInterpersonalCommunicationAACSB:CommunicationSkillsObjective:2Difficulty:EasyClassification:Conceptual2Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall5)Asenderinitiatesamessagebyencodingathought.Answer:TRUEPageRef:406Topic:MethodsofInterpersonalCommunicationAACSB:CommunicationSkillsObjective:2Difficulty:EasyClassification:Conceptual6)Incommunication,theprocessofdecodingisperformedbythereceiver.Answer:TRUEPageRef:406Topic:MethodsofInterpersonalCommunicationAACSB:CommunicationSkillsObjective:2Difficulty:EasyClassification:Conceptual7)Illegibleprintisanexampleofnoise.Answer:TRUEPageRef:406Topic:MethodsofInterpersonalCommunicationAACSB:CommunicationSkillsObjective:2Difficulty:EasyClassification:Conceptual8)Intonationreferstogestures,facialexpressions,andotherbodymovementsthatconveymeaning.Answer:FALSEPageRef:407Topic:MethodsofInterpersonalCommunicationAACSB:CommunicationSkillsObjective:2Difficulty:EasyClassification:Conceptual9)Verbalintonationreferstotheemphasissomeonegivestowordsorphrasesthatconveysmeaning.Answer:TRUEPageRef:407Topic:MethodsofInterpersonalCommunicationAACSB:CommunicationSkillsObjective:2Difficulty:EasyClassification:Conceptual3Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall10)E-mailincreasesfilteringbecauseelectroniccommunicationisfaster.Answer:FALSEPageRef:409Topic:OrganizationalCommunicationAACSB:CommunicationSkillsObjective:3Difficulty:EasyClassification:Conceptual11)Filteringtakesplacewheninformationexceedsthereceiver'sprocessingcapacity.Answer:FALSEPageRef:409Topic:OrganizationalCommunicationAACSB:CommunicationSkillsObjective:3Difficulty:EasyClassification:Conceptual12)Activelistenersavoidaskingquestionsandmakingeyecontactsothattheydon'tdistractthespeaker.Answer:FALSEPageRef:411AACSB:CommunicationSkillsObjective:3Difficulty:EasyClassification:Conceptual13)Informalcommunicationisorganizationalcommunicationnotdefinedbytheorganization'sstructuralhierarchy.Answer:TRUEPageRef:412AACSB:CommunicationSkillsObjective:4Difficulty:EasyClassification:Conceptual14)Downwardcommunicationiscommunicationthatflowsfromamanagertoemployees.Answer:TRUEPageRef:412Topic:OrganizationalCommunicationAACSB:CommunicationSkillsObjective:4Difficulty:EasyClassification:Conceptual4Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall15)Upwardcommunicationisusedtoinform,direct,coordinate,andevaluateemployees.Answer:FALSEPageRef:412Topic:OrganizationalCommunicationAACSB:CommunicationSkillsObjective:4Difficulty:EasyClassification:Conceptual16)Communicationthattakesplaceamongemployeesonthesameorganizationalleveliscalledlateralcommunication.Answer:TRUEPageRef:413Topic:OrganizationalCommunicationAACSB:CommunicationSkillsObjective:4Difficulty:EasyClassification:Conceptual17)Inthewheelnetwork,theleaderservesasthehubthroughwhichallcommunicationpasses.Answer:TRUEPageRef:414Topic:OrganizationalCommunicationAACSB:CommunicationSkillsObjective:4Difficulty:EasyClassification:Conceptual18)Theinformalorganizationalcommunicationnetworkisknownasthegrapevine.Answer:TRUEPageRef:414Topic:InformationTechnologyandCommunicationAACSB:CommunicationSkillsObjective:4Difficulty:EasyClassification:Conceptual19)IThassignificantlyimprovedamanager'sabilitytomonitorindividualandteamperformance.Answer:TRUEPageRef:416Topic:CommunicationIssuesinToday'sOrganizationsAACSB:UseofITObjective:5Difficulty:EasyClassification:Conceptual5Copyright©2012PearsonEducation,Inc.PublishingasPrenticeHall20)Allelectronicinformationisinadmissibleincourt.Answer:FALSEPageRef:418Topic:CommunicationIssuesinToday'sOrganizationsAACSB:CommunicationSkillsObjective:6Difficulty:EasyClassification:Conceptual21)Inwhichofthefollowingcaseshascommunicationoccurred?A)Garyupdateshisblogregularly,eventhoughnoonereadsit.B)BrianattendsalltheAlgebralectures,butisunabletounderstandthesubject.C)Jenhassentanurgente-mailtoherJapanesecolleague,butatranslatorisnotyetavailable.D)Anatellshermanagerthatsheneedsanewcomputer,buthesaysthatthecompanycan'taffordit.Answer:DPageRef:405AACSB:AnalyticSkillsObjective:1Difficulty:ModerateClassification:Application22)Goodcommunicationoccursonlywhentherecipient________.A)agreesw