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上海交通大学硕士学位论文基于自动扶梯新产品开发项目环境下的知识管理姓名：李春福申请学位级别：硕士专业：项目管理指导教师：杨东;魏山虎20071001,,,KNOWLEDGEMANAGEMENTBASEDONNEWPRODUCTDESIGNPROJECTSOFESCALATORABSTRACTNowtherearesomanypeoplebegintotalkabouttheknowledgemanagement(KM)alongwiththecomingofknowledgeeconomy.Themanwhoownsabundantknowledgeandwisdomisbecomingthemainfactorofsucceedsoftheenterpriseandthewholecountry.Theresourceofnature,capital,labourforcemustbeassignedaspertheresourceofknowledge.Themainknowledgeexistsintheprocessofnewproductdevelopmentforthemanufacturingenterprise.Everyactivitiesoftheprojectcanbeorganizedtogetherandoperatedinphaseandhighefficiency,thenenhancethecompetitionoftheenterprisebyusingtheKM.Atfirst,thispaperintroducethebackgroundofKM,theusingoftheKMintheworld,thenintroducetheusingofKMinthefieldofelevator.Afterdescribingthecharacteristicofthenewproductdevelopmentprojects,givetheflowmodelofnewproductdevelopmentandtheconceptofproductpassport.Accordingtotheresearchofmanagingactivitiesaboutknowledge,discusshowtoacquireandsavetheknowledgeofescalator.Then,builttheknowledgemanagementsystem(KMS)baseontheaboveresearchandgivesomeintroductionaboutthisKMSwhichprovidetheplatformofusingKM.Attheendofthispaper,aconclusionismadeonthemainresearchwork,andthefutureresearchdirectionsandfieldsrelatedtothisthesisareputforward.KEYWORDSescalatorproductdevelopmentknowledgemanagementknowledgemanagementsystem20071018200710182007101811.1[1]:(1):(2)::(1):()()(2):2(3):(4):(5)::(1):(2)::[2](KnowledgeManagement,KM)[12]31.21.2.120904[1]1.2.2II.1.290ITDELLHP(IG)2O0238301311812002InternetIntranet9378RD15(53)(53)(51)(43)(43)R&D(43)[3]538%30%13%1%18%0%10%20%30%40%Reportofyear2002FinishedInprocessPrepareGiveupNoidea1Fig.1TheimplementofKMinoverseaenterprise1.2.320028663559745.317.417.756.33.3IT()95.860.565.30%17.40%17.70%56.30%3.30%0.00%10.00%20.00%30.00%40.00%50.00%60.00%Reportofyear2002FinishedInprocessPrepareNoideaGiveup18.5[3]2Fig.2TheimplementofKMindomesticenterprise1.2.4Otis18532090UTCUTC199811UTC199620026LOTUS7/DOMINO.DOCLOTUS/WORKFLOW,198719941996:SAP1.31.3.181.3.2:(1)(2)(3)1.3.3:(1)(2)(3)(4)1.491.5102.1WTO[4],(1)(2)(3)(4)(1)(2)11[4]2.22.2.1(1)(2)(3)(4)(5)[4]R&D[5][6]12[7]33Fig.3Theflowchartofnewproductdesign2.2.213Passport1Passport12Passport23Passport34Passport444Fig.4Thepassportofnewproductdesign142.32.3.1KnowledgeManagementKMPeterDrucker1988[8910][8][11]15[12][13][4][4]2.3.2[14]162.4173.11898CharlesDavidSeeberger1899791-11920Reno1922120183.2,[1][9][15][16]5Fig.5Themanagementofknowledge[17181920]1953.33.3.1(ExplicitKnowledge)(TacitKnowledge)[11921222324]2066Fig.6Theknowledgeresourceinnewproductdevelopment3.3.2CKO(1)(2)21(3)(4)(5)77Fig.7Theknowledgeinperphaseofescalatordevelopment223.43.4.18238Fig.8Thesortofknowledge3.4.22499Fig.9Thecodeofknowledge3.4.3IDIDIDIDIDIDID102510Fig.10Thestorageofknowledge3.50147IDID0147P001X00196180506.40147ID3082ID96180391.6P001A002ID3082ID0147P001A001ID264.1KMSKMSKMS[125](KMS)KMS[26][1718192728]4.24.2.1271111Fig.11Theuser'sanalyseofthesystem4.2.2ABCDAB28CD1212Fig.12Thelimitsofusingthesystem4.2.312[17]132913Fig.13Theflowofthesystem4.34.3.114153014Fig.14Themaininterfaceofthesystem4.3.215100%7123112.1A2.2A2.3A2.4A2.5A2.6B2.7A2.8A2.9A2.10A2.11AAB12Passport22PrivateSubForm_Load()'2,9selectsql=select*fromWhereIDlike'%+Text1.Text+B_%'Adodc1.RecordSource=selectsqlAdodc1.RefreshIfAdodc1.Recordset.RecordCount=0ThenShape21.FillColor=&HFFFFFF'ElseIfAdodc1.Recordset.RecordCount3ThenShape21.FillColor=&HFF0000'ElseIfAdodc1.Recordset.RecordCount4ThenShape21.FillColor=&HFF0000'Shape22.FillColor=&HFF0000'ElseIfAdodc1.Recordset.RecordCount5ThenShape21.FillColor=&HFF0000'Shape22.FillColor=&HFF0000'Shape23.FillColor=&HFF0000'ElseIfAdodc1.Recordset.RecordCount6ThenShape21.FillColor=&HFF0000'Shape22.FillColor=&HFF0000'32Shape23.FillColor=&HFF0000'Shape24.FillColor=&HFF0000'ElseIfAdodc1.Recordset.RecordCount8ThenShape21.FillColor=&HFF0000'Shape22.FillColor=&HFF0000'Shape23.FillColor=&HFF0000'Shape24.FillColor=&HFF0000'Shape25.FillColor=&HFF0000'ElseIfAdodc1.Recordset.RecordCount9ThenShape21.FillColor=&HFF0000'Shape22.FillColor=&HFF0000'Shape23.FillColor=&HFF0000'Shape24.FillColor=&HFF0000'Shape25.FillColor=&HFF0000'Shape26.FillColor=&HFF0000'ElseShape21.FillColor=&HFF0000'Shape22.FillColor=&HFF0000'Shape23.FillColor=&HFF0000'Shape24.FillColor=&HFF0000'Shape25.FillColor=&HFF0000'Shape26.FillColor=&HFF0000'Shape27.FillColor=&HFF0000'EndIf'2IfShape27.FillColor=&HFF0000ThenImage21.Visible=FalseImage22.Visible=TrueElseImage21.Visible=TrueImage22.Visible=FalseEndIf'3IfImage22.Visible=TrueThenLabel6.Enabled=TrueElseLabel6.Enabled=FalseEndIfEndSub3315Fig.15Themanagementofprojectstate4.3.316ID3417181613Fig.16Themanagementofprojectphase1phase31745Fig.17Themanagementofprojectphase4phase53518Fig.18ThemanagementofinformationfeedbackIDID1919Fig.19Thesearchofknowledge364.3.42020Fig.20ThesearchofpatentknowledgeID4.437385.1395.2(1)40(2)(3)ERPSAPHenning.KagermanSAP4142[1]2006.31-831149-170[2]004.31-10[3]200611-2[4]2004.96-21348-349[5]2004111-2[6]2004101-7[7]200411-2[8]2006.21-3[9]200