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AUnitedTechnologiesCompanyCarrier供应商达到Q+评级培训AUnitedTechnologiesCompanyCarrier培训目的•理解开利对供应商的质量管理体系•理解开利对供应商的考核步骤•理解开利Q+评级的确标准•将标准的考核技能运用于未来对供应商的考核•在UTC内部贯彻划一的考核方法•对供应商能力有准确的评估AUnitedTechnologiesCompanyCarrier培训大纲•1开利供应商质量管理手册•2供应商的考核要素•3Q+考核过程•4Q+考核的详细描述AUnitedTechnologiesCompanyCarrier供应商考核要素AUnitedTechnologiesCompanyCarrier供应商考核的目的•体系–供应商组织机构–人员职责–政策–程序–核心–实施•结果–质量–交货–改进–财务状况–工程技术的有效性Toexaminetheeffectivenessofanorganization’squalitymanagementAUnitedTechnologiesCompanyCarrier开利的供应商考核•在全球一致性地展开并应用.•对被全球的供应商所接受至关重要•是供应商审察和评定步骤的一部分•是供应商选择程序的一部分•可建立统一的合格供应商及不合格供应商数据库AUnitedTechnologiesCompanyCarrier供应商考核的目的和意义•挖掘改进机会–质量–生产力–成本•帮助开利/供应商减少成本–质量控制及工艺流程•帮助降低总成本–产品和体系的综合•为供应商质量体系的改进奠定基础•为供应商取得核准订立标准•在内容和程序上保持全球一致性–内审员培训–考核方法AUnitedTechnologiesCompanyCarrier供应商考核哲理•有步骤的过程•系统化•一贯性–全世界都接受的统一标准•独立性•志在改进AUnitedTechnologiesCompanyCarrier供应商考核方法•客观证据/事实•及时告知供应商•客观的报告•正式的,书面记录的结果•管理有方的考核过程AUnitedTechnologiesCompanyCarrier考核的种类ManagementAuditProductAuditProcessAuditSystemAuditISO9000Q+AuditProductQualificationAUnitedTechnologiesCompanyCarrier各类考核的特征系统考核•对质量体系的深入检查•验证体系和计划被实施•一般进行二天•大约2-4人•对象是现有和潜在供应商ProcessnLessextensivethansystemauditsnConcentratesononeormoreprocessesn1hr.to2daysindurationn1-2peoplenVerifiesconformancetostandards,methodsProductnFitnessforuseevaluationversusintentnTakescustomers’viewn1personorteamnAssessmentoffinalproductManagementnReviewofcompany’soverallmanagementprocessnQualityisonlyonecomponentnOthersinclude:FEngineeringFMISFMarketing/SalesFManufacturingFLogisticsFPurchasingFFinancen3-5peoplen2-3weeksinduration(minimum)AUnitedTechnologiesCompanyCarrier考核种类Whatistheresult?Whatarewedoing?Whatisourplan?SYSTEMPROCESSPRODUCTAUnitedTechnologiesCompanyCarrier谁可以进行考核?•1–供应商自我评估•2–客户•3-除供应商和客户以外的人AUnitedTechnologiesCompanyCarrierQ+考核过程AUnitedTechnologiesCompanyCarrierQ+考核的目的和范围•确定供应商的质量体系和控制过程的状况•发掘有待提高之处,协助UTC开发供应商的计划.•为采购决策制定一套可供全球参阅的评估报告AUnitedTechnologiesCompanyCarrier$VolumeHighLowL2priortoproduction,withplanforL3within12monthsCriticality/RiskL2priortoproductionL2orISO/QS9000priortoproductionNoQ+AuditrequirementQ+考核的最低要求AUnitedTechnologiesCompanyCarrierQ+考核的其它情形:•对核准供应商的再评估(18个月）•现有供应商的质量改进•希望获得核准的供应商AUnitedTechnologiesCompanyCarrier质量体系1.0管理职责1.0管理职责客户满意客户满意3.0设计控制3.0设计控制4.0图纸、合同及变更控制l4.0图纸、合同及变更控制l5.0采购的材料控制5.0采购的材料控制6.0过程控制6.0过程控制7.0检验和试验7.0检验和试验11.0搬运、储存、包装和运输11.0搬运、储存、包装和运输基本活动8.0测量和试验设备控制8.0测量和试验设备控制支持活动9.0材料控制9.0材料控制10.0纠正和预防措施10.0纠正和预防措施12.0培训12.0培训14.0电子产品要求(必要时)14.0电子产品要求(必要时)AUnitedTechnologiesCompanyCarrier实施质量体系的证据WhyWhat,When,WhereandWhoHowRecords质量手册运行程序工作指导书理念、方针和策略原则和方法实际操作证据记录AUnitedTechnologiesCompanyCarrierISO9000和Q+Audit的比较ISO9000Q+AdequacySystemSpecificsAuditorImpartialConcernedProductControlResultScopeEntireBusinessCarrierimpactMeasureYes/NoGood/BadCompanyRelationshipOutsiderPartnerKnowledgeISOProductAUnitedTechnologiesCompanyCarrierQ+调查Q+审核•Q+过程的两个步骤:1)供应商自我评估2)开利现场审核Q+调查与考核过程AUnitedTechnologiesCompanyCarrier•SupplierperformsselfassessmentusingtheQ+Surveyform•PerformedregardlessofwhethersupplierisISOorQSregistered•Assessmentfollows12maincategoriesincludedinQ+Audit,butnotasdetailed•Supplierisratedatoneof4levels•MaybeusedbyCarrierasanevaluationtoolQ-PlusSupplierSurveyL-1L-2L-3L-4NoSystemorInformalSystem*PartiallyDocu-mented/PartiallyImple-mentedSystem*Docu-mentedSystem,FullyImple-mentedD’cmntdSystem,Imple-mented&Mea-suredResultsD’cmntdSystem,Implm’td,Meas’rd&Contin-uousIm-provemtListSupportingProcedures/Documents1.0MANAGEMENTRESPONSIBILITY1.1QualitypolicyoooooQualityobjectivesw/measurementsystemooooo1.2DefinedorganizationalstructureoooooSupportofqualitysystemthroughoutorg.ooooo1.3QualityimprovementplansoooooMeasuredcontinuousimprovementooooo2.0QUALITYSYSTEM2.1Qualitymanualooooo2.2Qualityplanningooooo2.3QualitymeasurementsystemoooooSystemforevaluatinginternalandexternalfailurecostsooooo3.0DESIGNCONTROL3.1ProductintroductionsystemoooooFirstarticleapprovaloooooReliabilityanalysisoooooInternalandexternal(customersandsuppliers)crossfunctionalparticipationoooooDesignverification/validationooooo4.0DOCUMENTANDCONTRACTCONTROL4.1Drawing&specificationchangeprocedureoooooControlofmarked-up&obsoletedrawingsooooo4.2Contractreviewproceduresooooo5.0PURCHASEDMATERIALCONTROL5.1PurchasematerialcontrolprocedureoooooSourceselectionoooooIncomingmaterialcontroloooooSuppliermeasurement(rating)systemoooooSupplierresultsreporting(tosuppliers)oooooSupplierevaluationsystem(survey/audit)ooooo*Improvementplansarerequiredforallareasmarkedinthesecolumns.Adocumentedsystem,fullyimplementedmustbeaccomplishedpriortoaQ+供应商调查表AUnitedTechnologiesCompanyCarrierQ+供应商调查表•凡属L1的供应商,须在Q+考核前提出纠正措施•若在第一,第二栏没有划勾,则定为L2供应商•供应商对自我评估的管理和在后续考核中的使用•开利的负责机构在考核前与供应商一起研究短期改进计划AUnitedTechnologiesCompanyCarrierQ+供应商调查表-绩效统计•关键工序的短期生产能力•最后总装工序的首次通过率•被拒收的批次百分比•料费百分比•量具的重复性和再现性•过去12个月内收到的“改正措施请求”数量•被拒收的批次数•培训小时数•过去12个月中所有的UTC客户数及PPM水平SuppliercompletesanswerstoPerformanceMetricsquestions:AUnitedTechnologiesCompanyCarrierQ+考核•On-sitevisittosupplierfactory•Conductedbytrainedpersonnel•Criticalpartofthesupplierqualificationprocess4.2Asystemexiststoens