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10SCENARIOSWITHDIALOGUESTARGET:TOURISMINDUSTRYSCENARIOSWITHDIALOGUES1.AIRPORT(atthecheckinclerk)DIALOGUE:Check-inClerk:GoodmorningPassenger:Oh,goodmorningCheckinClerk:CouldIseeyourticket,please?Passenger:What?Ohyes,er…..sorry.Hereyouare.Check-inClerk:ThankyouMrRobinson.Passenger:Iwaswondering,er…..CouldIhaveasmokingseat,please?Checkinclerk:I´mafraidthisisanon-smokingflight,sir.Wouldyoupreferanaisleseatorawindowseat?Passenger:Erm….well,I´mnotsure.Yousee,it´sthefirsttimeI´veflownandI,well,I´mfeelingabituneasyaboutit.WhatIreallywantisthesafestseat.Checkinclerk:OhIsee,wellthere´sreallynothingtoworryabout.Let´ssee,Icangiveyouanaisleseatrightnexttooneoftheexits.Thenyou´llhavemorelegroom,too.Passenger:Ohgood.Oh,wellthatsoundsallrightCheckinclerk:AndcouldIjustseeyourpassport,please?Passenger:Um…..ohyes….um….hereyouare…….2.INTHEHOTEL(atthereceptiondesk)DIALOGUE:(R:receptionistG:guest)R:GoodeveningsirG:Goodevening,mynameisSmith.Ihavearoombookedfortonight.R:Ohright,I´lljustcheck…..Whatwasyournameagain?G:Smith,JohnSmithR:Smith?Er…..wellthereisnorecordofareservationhere.Didyoumakeyourreservationbyphone?G:No,byfax.I´vegotacopyofyourreplyhere,look.R:Isee.Wellthere´snothingonthecomputer.G:WellDoyouhavearoom?R:I´lljustcheck……Oh!Yes,weseemtobehalf-emptytonight.G:Well,canIhavearoomthen?R:Yes,sure.3.INARESTAURANT(W:waiterC:customerM:Mary)C:ExcusemeW:Yes,madam?C:I´mreadytoordernow.W:Oh,I´msorry,Ithoughtyouwerewaitingforsomeonetojoinyou.C.well,Iwasbutshehasn´tcomeandnowIwanttoorderW:Certainly,whatwouldyoulike?C:I´llhaveaCaesarsaladandagrilledfilletsteakW:Howwouldyoulikeyoursteakcooked?C:Medium,pleaseW:WouldyoulikeFrenchfrieswithyoursteak?C:Yes,please.W:Andwouldyoulikethesaladasastarterorwithyourmaincourse?C:Asastarter,please……oh,justaminute.HelloMary!M:SorryI´mlateC:That´sright.I´vejustorderedM:Oh,letmejustlookatthemenuW:pleasetakeyourtime.Wouldyoulikemetocomebackinacoupleofminutes?M:No,thanks.I´mjustnohungryatall.SCENARIOSWITHDIALOGUESPágina2de4SCENARIOSWITHDIALOGUESSCENARIOSWITHDIALOGUESPágina3de44.INATRAVELAGENCYDIALOGUE(T:travelagentC:client)T:Goodmorning,sir.HowmayIhelpyou?C:Goodmorning.CanImakeanairlinereservation,please?T:Certainly.Wherewouldyouliketoflytoandfrom?C:FromAthenstoIstanbulT:O.KAndwhenwouldyouliketotravel?C:I´dliketoleaveAthensonthe2ndofnextmonth,returningonthe13thT:Fine,allright.Andwhattimeofdaywouldyouliketofly?C:I´dliketoarriveinIstanbulbylunchtime,andbebackinAthensbydinnertime.T:Allright.Andhowmanypeoplewillbetravelling?C:There´llbethreeofus–twoadultsandonechild.T:Isee.Couldyoutellmehowoldthechildis?C:She´s8yearsoldT:allright.Andisthiseconomicclassorbusinessclass?C:Economyclass-thecheapestfaresyoucanget,ifpossible!T:Allright.Doyouhaveapreferredairline?C:NoIdon´tmindwhichairlineitis.T:Allright,I´lljustcheckthecomputertofindoutaboutavailability.5.INFORMATIONOFFICEDIALOGUE:(I:informationofficerV:visitor)I:Hello,canIhelpyou?V:Yes,it´sSaturdayandalltheshopsareclosed.Whenaretheyopened?I:Well,onSaturdaysthestoresareopenedfromabout9am,andtheyallclosedat4pm.It´s4.30now,sothat´swhytheyareclosed.V:OhIsee!Whatabouttomorrow?,Sunday’Aretheyclosedthen?I:YesI´mafraidso,butonweekdaysmoststoresareopenedfromabout9.amuntil8.pmV:It´sapityI´mleavingfirstthingonMonday,isn´tit?6.CARHIREPLACEDIALOGUE:(C:clientR:rentalclerk)R:Goodmorning.HowcanIhelpyou?C:Goodmorning.CanIarrangecarrentalhere?R:Yes,certainly,sir.Whenwouldyoulikethecar?C:Forthreedays,startingtomorrowmorningR:Allright.Andwhatkindofcarwouldyoulike?C:Idon´treallymind,butIonlyneedasmallone.R:IhaveaGroupBcar,aFordfiesta,available.Wouldthatbeallright?C:Thatsoundsfine.Howmuchwillitcost?R:Thecostperdayis35pounds,sir.C:Doesthatincludealltheextras?R:Yes,that´swithunlimitedmileageandfullinsurance.C:Excellent!Well,canIdothepaperworknow,tosavetimetomorrow?R:Certainly.I´lljustneedtofillinthisformwithyourdetailsC:Good.Right,here´smydriver´slicenceandmypassport.R:Andhowwillyoubepayingforthecarsir?C:Byvisa-her´smycardSCENARIOSWITHDIALOGUES7.AGUIDEWITHSOMETOURISTDIALOGUE:(Aguideisgivinganexplanationtosometouristaboutacastle)Guide:Thiscastleissurroundedbybeautifullylandscapedgardens.TodayisusedforTop-levelconferences.In1170ThomasBeckettwasmurderedbyTheKnightsofHenryII.Thefirstdrop–offisaround6.15p.mandthefaresare38.50poundsperadult.(Atthebackrow,therearesomefriendswhoweretalkingduringtheexplanation,so,theydidn´tpickupeverythingthattheguidesaid.Sotheystartaskingquestions)Tourist1:SorryWhatisthecastleusedfortoday?Tourist2:WhenwasThomasBeckettmurdered?Tourist1:Whattimeisthefirstdrop-off?Tourist2:Whomurderedhim?8.TOURISTINFORMATIONCENTREDIALOGUE:T:Goodevening,WhatcanIdoforyou,madam?C:Couldyoutellmehowlongittakestogettotheairport?T:Wouldthatbebytaxiorpublictransport?C:Oh,theflight´snottill6o´clock,soI´veprobablygottimetotakethebus.T:anythingelse?C:Yes,pleaseIneedamapofthecityT:ofcourse,hereyouare.Wearehere(pointedonthemap)FromhereyoucanvisittheCathedral,thenewparkandsomecommercialgalleriesC:Allright,thankyouverymuch.T:it´sapleasure,madam9.INATRAINSTATIONQuestions:Excuseme,whattimedoesthetrai