I’llhavetohavethisreplaced.byBriny09电(1)Whenthereissomethingwrongwiththequality.Whensomethingisbadlydamaged.Whensomethingisofthewrongsize.…Thereissomethingwrongwiththewatch.Theshirtisofthewrongsize.Thecameraisbadlydamaged.Ifthosethingshappentoyou,whatwillyoudoIwouldlikearefund(退款)?Iwouldhaveitreplaced(更换).Ifsomeonecomplainstoyou,whatwillyoudoIwillfindouttheproblem?Iwillworkoutasolution(办法).Goodmorning!HowcanIhelpyou,sir?I’llhavetohavethiscellphone(手机)replaced(更换).What’stheproblem?Iboughtthiscellphoneinyourshopbutthereissomethingwrongwithit.Whendidyoubuyit?Iboughtitoneweekago.I’mverydisappointedatitsquality(质量).I’msorry.Wouldyoulikearefund(退款)?No,Iwanttohavethecellphonereplaced.Noproblem,sir.We’llgetitexchangedforyouinnotime(马上).Thankyou.Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:TakeAction!Goodmorning!HowcanIhelpyou,sir?I’llhavetohavethisTV_______.What’stheproblem?IboughtthisTVinyourshopbutthereis____________withit.Whendidyoubuyit?Iboughtitoneweekago.I’mvery___________atitsquality(质量).I’msorry.Wouldyoulikea________?No,IwanttohavethisTV________.Noproblem,sir.We’llgetitexchangedforyouinnotime(马上).Thankyou.Clerk:Tim:Clerk:Tim:Clerk:TimClerkTim:Clerk:Tim:Goodmorning!HowcanIhelpyou,sir?I’llhavetohave___________________________.What’stheproblem?IboughtthisT-shirtinyourshopbut______________________.Whendidyoubuyit?Iboughtitoneweekago.I’m________________itsquality(质量).I’msorry.Wouldyoulikea________?No,Iwantto__________________________?Noproblem,sir.We’llgetitexchangedforyouinnotime(马上).Thankyou.Clerk:Tim:Clerk:Tim:Clerk:TimClerkTim:Clerk:Tim:B:I’llhavetohavethis__________________.A:Whatistheproblem?B:Iboughtthisinyourshopbut_________________________.A:Whendidyoubuyit?…A:Goodmorning!HowcanIhelpyou,sir?ComplainingSomethingisbadlydamaged…Thereissomethingwrongwith…Somethingisofthewrongsize…I’llhavetohaveitreplaced…What’stheproblem?HowcanIhelpyou?Whendidyoubuyit?Wouldyoulikearefund?DealingwithcomplaintsItdoesn’tworkverywell.它出了点问题。It’sstillunderguarantee.它仍在保修期内。I’mdisappointedatitsquality.我对质量感到失望。I’llgetitexchangedforyou.我会为你更换此物。Readandrecite(背诵)theimportantwords,phrases,andsentenceswehavelearntinthisunit.