BBA102Wk2Ch16groups_teams

BBA102Week2Chapter16TeamsandTeamwork©JohnWiley&SonsAustralia31/07/20191BBA102Wk2Ch16Groups&TeamsChapter16TeamsandteamworkEXAMquestions–Howdoteamscontributetoorganisations?–Whatarethecurrenttrendsintheuseofteams?–Howdoteamswork?–Howdoteamsmakedecisions?–Whatarethechallengesofhigh-performanceteamleadership?©JohnWiley&SonsAustralia31/07/20192BBA102Wk2Ch16Groups&TeamsHowdoteamscontributetoorganisations?Team–Asmallgroupofpeoplewithcomplementaryskills,whoworktogethertoachieveasharedpurposeandholdthemselvesmutuallyaccountableforitsaccomplishment.Teamwork–Theprocessofpeopleactivelyworkingtogethertoaccomplishcommongoals–asharedvision©JohnWiley&SonsAustralia31/07/20193BBA102Wk2Ch16Groups&TeamsHowdoteamscontributetoorganisations?Teamandteamworkrolesformanagers–Supervisor—servingastheappointedheadofaworkunit–Networkfacilitator—servingasapeerleader–Helpfulparticipant—servingasahelpfulcontributingmemberoftheteam–Externalcoach—servingamentororsponsorforteammembers.©JohnWiley&SonsAustralia31/07/20194BBA102Wk2Ch16Groups&TeamsFigure16.2Organisationalandmanagementimplicationsofself-managingworkteams©JohnWiley&SonsAustralia31/07/20195BBA102Wk2Ch16Groups&TeamsHowdoteamscontributetoorganisations?Whatcangowronginteams?–Socialloafing•‘Freeriders’whoslackoffbecauseresponsibilityisdiffusedandothersarepresenttodothework–Commonproblems:•Personalityconflicts•Differencesinworkstyles•Taskambiguity•Poorreadinesstowork.©JohnWiley&SonsAustralia31/07/20196BBA102Wk2Ch16Groups&TeamsHowdoteamscontributetoorganisations?Synergy–Thecreationofawholethatisgreaterthanthesumofitsparts–Ateamusesitsmembershipresourcestothefullestandtherebyachievesthroughcollectiveactionfarmorethancouldbeachievedotherwise.©JohnWiley&SonsAustralia31/07/20197BBA102Wk2Ch16Groups&TeamsHowdoteamscontributetoorganisations?Usefulnessofteams–Moreresourcesforproblemsolving–Improvedcreativityandinnovation–Improvedqualityofdecisionmaking–Greatercommitmentstotasks–Highermotivationthroughcollectiveaction–Bettercontrolandworkdiscipline–Moreindividualneedsatisfaction.©JohnWiley&SonsAustralia31/07/20198BBA102Wk2Ch16Groups&TeamsHowdoteamscontributetoorganisations?Formalgroups–Teamsthatareofficiallyrecognisedandsupportedbytheorganisationforspecificpurposes–Mayappearontheorganisationchart–Afunctionalteamisaformallydesignatedworkteamwithamanagerorteamleader.©JohnWiley&SonsAustralia9BBA102Wk2Ch16Groups&TeamsHowdoteamscontributetoorganisations?Informalgroups–Notrecognisedonorganisationcharts–Notofficiallycreatedtoserveanorganisationalpurpose–Emergeaspartoftheinformalstructureandfromnaturalorspontaneousrelationshipsamongpeople.©JohnWiley&SonsAustralia10BBA102Wk2Ch16Groups&TeamsWhatarethecurrenttrendsintheuseofteams?Employeeinvolvementteams–Groupsofworkerswhomeetonaregularbasisoutsideoftheirformalassignments–Havethegoalofapplyingtheirexpertiseandattentiontoimportantworkplacematters•Targetedtowardscontinuousimprovement–Qualitycirclesrepresentacommonformofemployeeinvolvementteams.©JohnWiley&SonsAustralia31/07/201911BBA102Wk2Ch16Groups&TeamsWhatarethecurrenttrendsintheuseofteams?Internationalteams–Teamsthatincludemembersfromatleasttwodifferentcountries–Issuesarisingfromculturaldifferencescanderailinternationalteams.–Theuseofskilledfacilitatorscanmaximiseeffectivenessofinternationalteams.©JohnWiley&SonsAustralia31/07/201912BBA102Wk2Ch16Groups&TeamsWhatarethecurrenttrendsintheuseofteams?Self-managingworkteams–semi-autonomousworkteams–Teamsofworkerswhosejobshavebeenredesignedtocreateahighdegreeoftaskinterdependenceandwhohavebeengivenauthoritytomakemanydecisionsabouthowtodotherequiredwork–Alsoknownasautonomousworkgroups.©JohnWiley&SonsAustralia31/07/201913BBA102Wk2Ch16Groups&TeamsFigure16.3Anopen-systemsmodelofworkteameffectiveness©JohnWiley&SonsAustralia31/07/201914BBA102Wk2Ch16Groups&TeamsHowareteamsdeveloped?Stagesofteamdevelopment1.Forming—initialorientationandinterpersonaltesting2.Storming—conflictovertasksandwaysofoperatingasateam3.Norming—consolidationaroundtaskandoperatingagendas4.Performing—teamworkandfocusedtaskperformance5.Adjourning—taskaccomplishmentandeventualdisengagement.©JohnWiley&SonsAustralia31/07/201915BBA102Wk2Ch16Groups&TeamsHowdoteamswork?Cohesiveness–Thedegreetowhichmembersareattractedtoateamandmotivatedtoremainpartofateam–Canbebeneficialifpairedwithpositiveperformancenorms.©JohnWiley&SonsAustralia31/07/201916BBA102Wk2Ch16Groups&TeamsHowdoteamswork?Effectsofteamcohesivenessandnorms–Positivenorms+highcohesivenesshighperformanceandstrongcommitmentstosupportivenorms.–Positivenorms+lowcohesivenessmoderateperformanceandweakcommitmentstosupportivenorms.©JohnWiley&SonsAustralia31/07/201917BBA102Wk2Ch16Groups&TeamsHowdoteamswork?Effectsofteamcohesivenessandnorms–Negativenorms+lowcohesivenesslow-to-moderateperformanceandweakcommitmentstoharmfulnorms.–Negativenorms+highcohesivenesslowperformanceandstrongcommitmentstoharmfulnorms.©JohnWiley&SonsAustralia31/07/201918BBA102Wk2Ch16Groups&TeamsHowdoteamswork?Guidelinesforincreasingteamcohesion–Induceagreementonteamgoals.–