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page1©2000byInscapePublishing,Inc.BuildingEffectiveTeamsSucceedingwiththeDiSC®PersonalProfileSystem®KentD.KedlDirectorGlobalBusinessDevelopmentpage2©2000byInscapePublishing,Inc.Examplesofa“team”•Manufacturingteam•Projectteam•Salesteam•Accountmanagementteam•Managementteampage3©2000byInscapePublishing,Inc.Whatarecommonproblemswithteams?•Personalityconflicts•Communicationproblems•Lackofclearteamobjectives•Poorleadership•Inefficientmeetingspage4©2000byInscapePublishing,Inc.Therealproblemwithteams…“Icouldworkreallywellinateam……ifitwerenotforalltheotherpeople!”page5©2000byInscapePublishing,Inc.Theimportanceofateam•“Yourmostvaluableassetisyouremployees”•Whenyouputpeopletogetherintoateam,youareputtingtheminaveryriskyplace!•“Unproductiveteams”isoneoftheprimaryreasonspeopleleavetheircompanies.•Effectiveteamworkisessentialforgrowingcompanies–Weneedtodiscoverdifferencesandtakeadvantageofthempage6©2000byInscapePublishing,Inc.Startingwith“ME”•“Whatthegreatpersonseeksisinhimself.Whattheinferiorpersonseeksisinothers.”Confucius•IfIknowhowIrespondincertainsituationsandtocertainpeople,thenIcanadjustmybehavior.•ButdoIreallyseemyselfclearly?•Ineedanobjective“tool”tohelpmeunderstandhowIbehaveincertainsituations.–Ineedtolookatmyselfinsomesortofa“mirror”page7©2000byInscapePublishing,Inc.A“Mirror”ofmybehavior•TheDiSC®PersonalProfileSystem®–basedonthestudyofpsychology•Muchofpsychologyisbasedonabnormalbehavior•Dr.WilliamMoultonMarstonstudiedtheemotionsandbehaviorof“normal”peopledoing“normal”things•Notedhowdifferentpeoplerespondindifferentwaystosimilarsituations–Focusedonobservablebehaviorpage8©2000byInscapePublishing,Inc.The“Environment”andthe“Self”•Environment:istheenvironmentfavorableorunfavorable?–DoIfeelcomfortableorchallenged?•Self:doIfeelpowerfulorpowerless?–DoIfeelIhavethepowertoinfluencetheenvironmentordoIfeelpowerlesstodoanything?•Apersonwillhave4basicresponses,basedonthesequestions…page9©2000byInscapePublishing,Inc.DiSC®:4responsestomyenvironment•Dominance–Iammotivatedtoinitiateaction,respondquickly,takecertainrisksandgostraighttothepoint.•influence–Iamlikelytoapproachotherpeoplepositively,volunteertolead,solicithelp,speakpersuasively.•Supportiveness–IwanttosupportothersthebestIcantohelpattainacommongoal•Conscientiousness–Iwanttofocusonstandardsandthe“correct”waytoaccomplishagoal.•Wepreferoneortworesponsesbutuseallofthematonetimeoranotherpage10©2000byInscapePublishing,Inc.ADiSC®behavior“map”Dominance•Motivatedtosolveproblemsandgetresults•Prefersdirectanswers,avarietyofactivitiesandindependence“Ilikebeingmyownboss.”“IknowwhatIwantandIgoafterit.”“Ilikenewchallenges.”influence•Motivatedtopersuadeothers•Tendstobeopenandtalkaboutfeelingsandthoughts•Prefersworkingwithpeopleratherthanalone“Ienjoytellingstoriesandentertainingpeople”“Ilikefreedomfromcontrolanddetail”Steadiness•Motivatedtocreateastable,organizedenvironment•Tendstobepatientandagoodlistener•Prefersworkinginagroupratherthandirectingit,listeningmorethantalking“Ilikeworkingwithpeoplewhogetalong”“Icanbecountedontogetthejobdone.”Conscientiousness•Motivatedtoachievehighpersonalstandards•Tendstobediplomaticandcarefullyweighprosandcons•Prefersenvironmentswithclearlydefinedexpectations“Ienjoyanalyzingthings.”“Ilikeworkingwithpeoplewhoareorganizedandhavehighstandards.”page11©2000byInscapePublishing,Inc.InscapePublishing’sDiSC®PersonalProfileSystem®•Over25yearsofresearch,in17languages–Over30millionpeoplehaveusedDiSCincompanieslikeSony,P&G,Honda,Avon,UnitedAirlines,AMA•Chooseasituationandrespondto28groupsofwords–Takesabout10minutes•Choose“Most”and“Least”FriendlyAccurateOutspokenCalm•Self-scoring,showingmeagraphofmyhighsandlows–Personalizedfeedbackonmy“style”ofworkinginthissituation–Iama“High-i,High-D”atworkpage12©2000byInscapePublishing,Inc.15“Classical”styles:someexamples…“Achiever”“Counselor”“Creative”“Objectivethinker”page13©2000byInscapePublishing,Inc.Anexample—me!•GlobalstrategyplanningsessionsatInscapePublishing–Comeupwithaplanforourinvestors•SalesManager:–Confident,optimistic,passionate,persuasive,creative,lovetoargue,liketotalkinverygeneralterms•FinanceandAccountingManger:–Wantsdetail,determinetherulesandfollowthem,“showmethenumbers”,checkforaccuracy•Wecandriveeachothercrazy…why???page14©2000byInscapePublishing,Inc.DiscoveringourDifferencesIneedhim•Tothinkaboutwhatisdo-able•Tolookatthedetails•TobeaccurateKent:“Inspirational”Scott:“Perfectionist”Heneedsme•Tothinkaboutwhatispossible•Tolookatthebigpicture•Tobepassionatepage15©2000byInscapePublishing,Inc.MovingForwardwithOthers•Eachmemberofourteamknowstheirownstyleandthestylesoftheotherteammembers–Icanunderstandmyselfandadaptmyownbehavior•Icanunderstandothersandadapttothem–Thekeytogoodteamworkisflexibility!•Wecanuseacommonlanguagetodescribewhatwearethinkingandfeeling–“Scott,Iknowyoufeelcomfortableworkingasa“Hi-C”,soIwillchangemyapproachtoyou.”page16©2000byInscapePublishing,Inc.DiSC®—aTeam-buildingTool•Research-based,inover17languagesandmultiplecultures.•Teamsaregroupsofindividuals–DiSCgivesthemthetoolstocommunicateandmoveforwa