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流利说商务英语Level4Unit2Part5GivingFeedbackKnowinghowtogiveeffectivefeedbackiscriticalinthebusinessworld.Hereissomeadvicetorememberwhengivingfeedbacktoanemployee.BepreparedBeforedeliveringfeedback,thinkofthemainpointsyouwanttodiscuss.Youfeedbackshouldimproveasituationoranemployee’sperformance.Somakesureyourkeypointsareconstructiveandfocusedonimprovement.Youmayalsowanttowriteyourpointsdownincaseyoumissanythingimportant.BeginwiththepositiveBeginfeedbackbytalkingaboutwhatanemployeehasdonewell.Peopleareoftenwillingtoacceptcriticalfeedbackafterhearingsomethingpositive.Herearesomeexamplesofpositivefeedback.Ireallyappreciateyourcontributiontoourteam.Yousuggestiononimprovingourworkflowhasbeenveryhelpful.BespecificWhengivingfeedback,offerspecificexamplesofanemployee’sbehavior.Forexample:You’vebeenbehindschedulelately.ThedeadlineofyourarticlewaslastFriday,butyouhaven’tfinishedityet.Withoutspecificexamples,itmaybedifficulttosupportyourfeedback.ExplaintheconsequencesSometimespeopledon’tknowtheconsequencesoftheirbehavior.Soyoushouldgiveexamplesofhowtheemployee’sactionshaveimpactedothers.Thishelpsthemseethesituationfromyourpointofview.Forexample:Youdidn’tmeetthedeadline.Asaresult,ourwholeprojecthasbeendelayed.Pleasedoublecheckyourwork.Peoplehavebeenmakingcorrectionsforyou,andit’saddingtotheirworkload.Encouragetheemployeetorespond.Afterdeliveringfeedback,allowemployeestorespond.Thiscanmakethemmoreinvolved.Forexample,youcansay:Thosearemysuggestionsforyou,whatareyourthoughts?BesupportiveBesupportiveoftheemployeethroughoutyourfeedback.Thisshowsthemyouwantthemtosucceed.Ifanemployeefeelscriticized,theymaynotbemotivatedtoimprove.Onewaytobesupportiveistoofferconstructivesuggestions.Forexample,itseemsyouhavetroublewithtimemanagement.Ithinkyoucanconsultthetraininganddevelopmentteamforsomeadvice.