HND员工培训与开发outcome1

IntroductionThemaincontentofthisreportdescribesthedifficultiesfacedbytheAGBellLtd.inHightownandthesolutions.Howtosolvetheproblemofhumanresourcemanagement.Thisreportisdividedintothreemainparts.ThethreemainpartsarepolicystatementthemainbodyofthetrainingandstrategyresponsibilitiesfortrainingatAGBellLtdTraininganddevelopingtheworkforceisimportantincompany.Section1:policystatement1.PolicyStatementAGBellLtd.isprovide24/7callcenterservices.Thecompanyprovidesservicestocustomersbyhighlevelofserviceandhightechnologyapplications.Thecompany’sstructureisflatorganizationstructure.Thedepartmentofthecompanyismadeupofteams.Thecompany'slesshierarchyisconducivetocommunicationbetweenorganizations,InterOrganizationalCommunicationisconducivetothedevelopmentofthecompanyandtoavoidmistakesinthework.Thecompany’sorganizationwantstorecruit40newemployeesinHighTown.Thecompanywillrelocatetolargerpremisesforthenexttwomonths.Therecruitmentandtrainingofemployeesisveryimportant.Thecompanycarriesonthepersonalizedtrainingtothestaff,tobetrainedbythecompanystafftoimproveworkefficiencytomeettheneedsofthecompany.Thecompanyrecruitmentisdiversified.Thecompanyrecruitingvulnerablegroups.Thecompanygiveattentiontovulnerablegroupofemployees.Employeescontributetotheorganizationthroughtraining.2.ThemainbodyoftheTrainingStrategyA.thenatureofAGBellLtdAGBellLtd.’svisionisprovidesservicestocustomersbyhighlevelofserviceandhightechnologyapplications.CustomersaresatisfiedwiththeservicefromAGBellLtd.AGBellLtddevelopmenttogetmoremarketshare.Thecompany’sstructureisflatorganizationstructure.Thecompany’srecruitmentisdistinctively,Ltd.AGBellLtd.willrecruitsstafffromadisadvangedgroup,itisveryimportantforthecompanytotrainthestafffromadisadvangedgroup.B.thecommitmentandthecontributionCommitment:AGBellLtd.cometoHighTowntofacealotofdifficulties.Thedifficultiesincludeslocaleconomicdecline,localemploymentrateislowandlaborer’sskillsislow.ButAGBellLtd.toovercomethesedifficulties.Thecompanytrainingstafftoimproveskillsandworkefficiency.Thecompanyiscommittedtothefairtreatmentofeachemployee.Thecompanyencourageeveryemployeetoworkbetter.Thegoodperformanceofthestaffisgoodfortheorganizationtoachievethegoalandprofitmaximization.Contribution:TheAGBellLtd.hasmadealotofcontributionstothesociety.AGBellLtd.willrecruitsstafffromadisadvangedgroup.AGBellLtd.helpedHighTowndowntheunemploymentrate.Thecompanyhelpeddisadvangedgroup’seasetheburdenonthefamily.Companiescanopenlecturesandpsychologicalcounselingtohelpdisadvangedgroupovercomepsychologicalbarriers.TheCompanycanstrengthenexchangesandcooperationbetweenemployees.Thecompany'sgoodreputationisgoodforthecompanytogetthecustomer'ssatisfactionandmoremarketshare.Section2:ThemainbodyofthetrainingstrategyA.themajorissuesofAGBellLtd.AGBellLtd.willfacealotofdifficultiesinthenexttwoyears.AGBellLtd.wantstorecruit40newemployeesinHighTown.HighproportionoftraditionalindustriesinHighTown,soHighTownemployeehasnoexperienceincallcenterservices.AGBellLtd.concernedaboutdisadvantagegroups.AGBellLtd.recruitmenthasacharacteristic,recruitstafffromdisadvantagegroups.Theymayhavepsychologicalbarriers.Stafffromdisadvantagegroupsmayhaveaninferioritycomplexandtheymaynotbewillingtocommunicatewiththeircolleagues.Theyneedequaltreatmentandtraining.HighTown’slocaleconomicdownturn.TheunemploymentrateofHighTown’straditionalmanufacturingindustryislow.Sotheskillsoftheunemployedworkersarelow.Thecompanytakesalongtimetotrainthestaff.B.TrainingneedsAGBellLtd.movedtoHighTownfiveyearsago.AGBellLtd.needstohaveafamiliarprocessinHighTown.ThecontentsofAGBellLtd.trainingstaffincludepersonalteamleadership;informationtechnology;safetyandhealthknowledge;Fluentcommunicationskills.C.ResourceimplicationoftrainingneedsShort-ternMediumtolong-termOrganizationalTounderstandthelocalculturalenvironment;Abouthealthandsafetytraining;Lectureofemployeepsychologicalenlighten;Customersservicetraining;Cultivatecustomerloyalty;Toupdateemployeebenefitspolicy;GroupAbouthealthandsafetytraining;FamiliarwithworkflowtrainingCustomersservicetraining;Trainingforgroupleader;ImprovethetrainingofThetrainingoftheemployeesarefamiliarwitheachothergroupworkefficiency.IndividualAbouthealthandsafetytraining;JobskillstrainingMentalhealthtrainingCustomersservicetraining;Thetrainingofemployees'loyaltytothecompanyTrainingofemployees'benefitsandfeaturesAbouthealthandsafetytrainingandcustomersservicetrainingbothoftrainingfororganizationalgroupandindividual.Theorganizationalshort-termtrainingincludestounderstandthelocalculturalenvironmentandlectureofemployeepsychologicalenlighten,organizationalmediumtolong-termtrainingincludescultivatecustomerloyaltyandtoupdateemployeebenefitspolicy.Group’sshort-termtrainingincludesfamiliarwithworkflowtrainingandthetrainingoftheemployeesarefamiliarwitheachother.Group’smediumtolong-termtrainingincludestrainingforgroupleader;andimprovethetrainingofgroupworkefficiency.Individualshort-termtrainingincludesjobskillstrainingandmentalhealthtrainingIndividualmediumtolong-termtrainingincludesthetrainingofemployees