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I摘要银行的客户信息管理就是在银行的运营环境中管理全行客户资料的计算机应用系统。其基本功能是：构造银行全部客户信息的统一视图；为总行以及不同层次分支机构的运营系统提供实时的、一致的客户信息访问服务。银行的客户信息管理系统日益成为银行信息化管理必不可少的一环。本文介绍了一个基于Web银行客户信息管理系统的开发。首先阐述了客户信息管理系统的概念，并进一步界定了其在本文中的内涵。接着介绍了银行业常用的一些信息技术，包括数据库、网络技术与ASP.NET程序开发技术，这些是银行客户信息管理系统开发的技术基础。然后，通过需求分析给出了银行的客户信息管理体系和系统的功能划分，在系统的总体设计中选择技术成熟的B/S模式设计系统的体系结构。随后文章介绍了本系统的具体设计与实现,包括数据库设计、基于ASP.NET的浏览器客户端的设计与实现。昀后对系统进行了测试，系统的测试和初期的试运行表明该系统达到了设计要求，能满足本银行对客户信息管理的日常需求。相信通过它和相关系统的运行将很大地提高本银行的信息化管理水平，提高服务质量。关键词：客户信息，管理系统，B/S，ASP.NET，SQLServerIIABSTRACTBankcustomerinformationmanagementsystemisusedtomanagethebank'scustomerinformation.Itsbasicfunctionsare:Constructingunifiedviewsofallcustomerinformation;providingareal-timeandconsistentaccessservicetocustomerinformationfortheheadofficeandbankbranchesatdifferentlevels.Bankcustomerinformationmanagementsystemisbecominganecessarypartofbankmanagementinformationization.ThisthesisintroducesthedevelopmentofaWeb-basedbankcustomerinformationmanagementsystem.First,theconceptsofcustomerinformationmanagementsystemanditsmeaninginthisthesisarepresented;then,someinformationtechnologyandtoolswhicharecommonlyusedinthebankingindustryareintroduced,includingdatabases,networktechnologyandASP.NETetc.Basedontheanalysisoftherequirementsofcustomerinformationmanagement,thefunctionalconfigurationofthecustomerinformationmanagementsystemisdefined,andthesystem’sover-allstructureisdesignedbasedonB/Smodel.Afterthat,thedetaileddesignandimplementationofthesystemarepresented,includingthedatabasedesign,thedesignandimplementationofclientwithASP.NETetc.Finally,testingisdoneforthesystem,andtheresultsoftestingandtrialoperationindicatethissystemachievedthedesignobjectsandcanmatchtheneedsofcustomerinformationmanagementofourbank.Itisexpected,withapplicationofthisbankcustomerinformationmanagementsystemandotherrelatedsystems,themanagementinformationiz-ationandthequalityofserviceofourbankwillbegreatlyimproved.Keywords：Customerinformation；Managementsystem；B/S；ASP.NET；SQLServerIII目录摘要ABSTRACT第一章绪论....................................................................................................................11.1课题的研究背景....................................................................................................11.2国内外研究现状....................................................................................................21.3课题研究的目的和意义........................................................................................31.4本文研究的主要内容............................................................................................51.5本章小结................................................................................................................6第二章管理信息系统理论与关键技术........................................................................72.1管理信息系统概述................................................................................................72.2客户管理信息系统概述........................................................................................72.3银行客户系统基本内容........................................................................................92.4系统开发体系架构................................................................................................92.4.1C/S和B/S........................................................................................................92.4.2体系的选择...................................................................................................102.5开发工具的选择..................................................................................................112.5.1几种常用系统开发工具...............................................................................112.5.2几种工具的比较和选择...............................................................................122.5.3ASP.NETFramework技术架构..................................................................132.6系统开发体系和语言..........................................................................................142.6.1系统开发体系...............................................................................................142.6.2编程语言.......................................................................................................152.7数据库技术..........................................................................................................152.7.1数据库技术背景...........................................................................................152.7.3数据库管理系统...........................................................................................162.8本章小结..............................................................................................................17第三章银行客户信息管理系统的需求分析..............................................................183.1系统的功能分析..................................................................................................183.2系统用例分析......................................................................................................193.3系统运行模式和功能框架..................................................................................213.4本章小结..............................................